Cannot open Entourage 2008 after isync

Discussion in 'Mac Apps and Mac App Store' started by mumbles27, Oct 4, 2008.

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  1. mumbles27, Oct 4, 2008

    mumbles27 macrumors newbie

    Joined:
    Nov 3, 2004
    Location:
    London N4
    #1
    hi forum


    after syncing my n95 with isync and entourage 2008 last night funny things are happening.

    i cannot now open entourage. when it cant and i quit out of it, it tries to open the database utility, the "close all office" message comes up [sorry not sure what it exactly says]. normally i have this every now and again, it closes all office windows, the reminder window and small calendar window, opens the database utility fine. now it wont even open the database utility?!!?!

    i am however fairly lucky as i backed up my identity just before doing this sync last night. opule of things i would like help with:

    why cant i open Entourage. Can i?
    if i cannot, or cannot get help opening it, how do i switch back to last nights identity without having entourage open? can i simply rename files? delete the latest identity and rename the other by changing the folder name to "main identity" by deleting the "back up XXXX" from it?

    any help would be great as we all know how frustrating it is to lose your main mail client use...

    thanks
     
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  2. nadyne, Oct 6, 2008

    nadyne macrumors 6502a

    Joined:
    Jan 25, 2004
    Location:
    Mountain View, CA USA
    #2
    First of all, close all of your Office applications (including Messenger). Then, go to Applications -> Office 2008 -> Office -> Microsoft Database Utility. Launch the database utility and have it repair your database. After it finishes (how long it takes will depend on how big your database is), launch Entourage and see where you're at.

    If you can't open your identity after that, you can tell Entourage which identity to use when it opens -- hold down the Option key when you launch Entourage, and you'll be able to select the right identity. Alternately, you can move your bad identity to another location, and Entourage will ask you which identity to use when it launches.

    Regards,
    Nadyne.
     
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