Cannot order through AT&T - anyone else have FAN issues

Discussion in 'iPhone' started by mb2008, Jun 15, 2010.

  1. mb2008 macrumors regular

    Joined:
    Jun 15, 2008
    #1
    I sign in, I click preorder....pick a line to upgrade, I get a page of all kinds of phones but no Apple phones of any kind. Clicking the sidebar picture of the iPhone 4 sends me back to a list of phones.
     
  2. alesse macrumors member

    Joined:
    Jan 18, 2008
    #2
    Yes, I'm having problems ordering through AT&T. There's no option for iPhone 4...only 3GS and 3G.
     
  3. iBLAKEE macrumors 6502

    Joined:
    Jan 16, 2008
    #3
    Same here. I'm currently awaiting for one of their stupid customer service reps to pick up the stupid phone so I can give them a chewing.
     
  4. lindafus macrumors member

    lindafus

    Joined:
    Jan 1, 2010
    #4
    Same here!

    I click on pre order iphone4 and only the 3gs options are there no iphone4!!:eek:
     
  5. romeo.xk macrumors 6502a

    Joined:
    Mar 26, 2009
  6. BeyondtheTech macrumors 68020

    BeyondtheTech

    Joined:
    Jun 20, 2007
  7. Jnyce macrumors regular

    Joined:
    Jun 14, 2010
    #7
    same here.......whole bunch of phones available to upgrade but no iPhones at all.....:eek:
     
  8. Macshroomer macrumors 65816

    Macshroomer

    Joined:
    Dec 6, 2009
    #8
    I got in about 10 minutes ago, paid, got a confirmation number. Now the site is down for maintenance again as I was going to check it to confirm, oh well, at least I got through.

    What a PR disaster for Apple / AT&T, oof!
     
  9. Kinkade macrumors member

    Joined:
    Jun 19, 2007
    Location:
    California
    #9
    I was able to select and order the iPhone 4 16GB from AT&T with a FAN.
     
  10. joshheller macrumors newbie

    Joined:
    Jun 15, 2010
    #10
    Finally got it.

    I had the same problem and just patiently kept re-entering my phone number, zip code and ss#. A few times it got me to the screen where it asked me to choose my data plan, then I clicked continue, and then it said Session Time Out.

    I kept trying and trying and eventually (after 2 hours) it worked.

    Don't give up! And don't double click the "Continue" button or you'll be reset. You know what I mean? If you click continue and it looks like it's doing nothing, just wait patiently.

    I used Chrome.

    http://twitpic.com/1wy3kx

    -@joshheller
     
  11. iphone1027 macrumors 6502

    Joined:
    Jul 2, 2008
    #11
    Wirelessly posted (Mozilla/5.0 (iPhone; U; CPU iPhone OS 3_1_2 like Mac OS X; en-us) AppleWebKit/528.18 (KHTML, like Gecko) Version/4.0 Mobile/7D11 Safari/528.16)

    I can't select preorder either.
     
  12. iBLAKEE macrumors 6502

    Joined:
    Jan 16, 2008
    #12
    Well AT&T finally picked up the phone, and he said he couldn't do anything to help us if we're trying to order thru premier. He did give me their number and he said they open at 8AM(no idea what timezone) the number is: 866-499-8008
    He also told me that he has had A LOT of people calling about this problem this morning.
     
  13. rburly macrumors 6502a

    rburly

    Joined:
    Jan 15, 2009
    Location:
    Florida
    #13
    I have a FAN account but only the 3G and 3GS phones show up. I wonder who will be doing damage control today, Apple, ATT or both.
     
  14. LAS22 macrumors regular

    LAS22

    Joined:
    Jun 22, 2008
    Location:
    808
    #14
    no issues here.

    all i really ran into was that there was a note not to add additional wireless devices when i had a phone in cart. basically i had to complete the order separately for both my lines, one iphone 4 each line, a 16gb & 32gb. complete the second order ~40mins ago and got both confirmation emails.

    i am on a fan account. it also applied my discount to the new data rates.
     
  15. jrbdmb macrumors 6502

    jrbdmb

    Joined:
    May 19, 2008
    Location:
    USA
    #15
    Umm, no. Those in this thread can't even see the iPhone 4 to select, only 3G and 3GS phones. Waiting patiently has nothing to do with it.
     

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