Cannot restore new iPhone from iTunes.

Discussion in 'iPhone' started by MacUser09, Sep 25, 2015.

  1. MacUser09 macrumors regular

    Joined:
    Sep 26, 2009
    Location:
    UK
    #1
    Backed up my old iPhone 6 a few days ago in preparation for new 6Plus.

    Now when I try to do a restore, it asks for a password. When I enter my iTunes password, I get the message: "iTunes could not restore the iPhone "Named" because the password was incorrect".

    I changed my password earlier this week because I had some apps that were on the xCode Ghost list. i have tried both old and new passwords. Can anyone give me some advice or suggestions as to how I can do a restore? I have some important info. that I need to access, so don't want to do a clean install.

    I think it was also an encrypted backup.
     
  2. Lobwedgephil macrumors 68030

    Joined:
    Apr 7, 2012
    #2
    Try your phone passcode, that was the encrypted backup is using,.
     
  3. Newtons Apple macrumors Pentium

    Newtons Apple

    Joined:
    Mar 12, 2014
    Location:
    Jacksonville, Florida
    #3
    You iTunes password can be different that the password to open your encrypted backup.

    I know you know this but these passwords are case sensitive.

    Do you still have your old phone to do another backup?
     
  4. JD2015 macrumors 6502

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    Sep 16, 2014
    #4
  5. Newtons Apple macrumors Pentium

    Newtons Apple

    Joined:
    Mar 12, 2014
    Location:
    Jacksonville, Florida
    #5

    You can go to another computer and do a new encrypted backup with a new password if you still have the old phone.
     
  6. asleep macrumors 68040

    asleep

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    Sep 26, 2007
  7. MacUser09 thread starter macrumors regular

    Joined:
    Sep 26, 2009
    Location:
    UK
    #7
    No. I no longer have the old one. I did the backup, then sold it to Mazuma.

    I can't remember ever clicking on Encrypted Backup, or being asked to create a password.
     
  8. MacUser09 thread starter macrumors regular

    Joined:
    Sep 26, 2009
    Location:
    UK
    #8
    Success!!
    This might be of use to others in the future. I'm pretty sure I didn't tick the box for an encrypted backup, and certainly don't remember getting asked for a password. So what I did: Instead of trying to restore from the 21/09 backup, I used an older one from 17/09. It's now restoring.
     
  9. Newtons Apple macrumors Pentium

    Newtons Apple

    Joined:
    Mar 12, 2014
    Location:
    Jacksonville, Florida
    #9
    Congrats. Hoping you are good!
     
  10. B's iPhone macrumors member

    B's iPhone

    Joined:
    Jul 9, 2008
    Location:
    Where it's cold
    #10
    Glad you were able to get it squared away OP.
    I had a different issue trying to restore a backup on the new 6s today.
    I had backed up my 6 on iOS9.1 beta and wasn't able to restore that backup file to the 6s. Eventually I figured out that I had to put the 6s on the iOS 9.1 beta and was able to restore it without an issue.
    Hope that helps anyone else in the same situation.
     
  11. honeyspidey macrumors newbie

    Joined:
    Sep 9, 2017
    #11
    --- Post Merged, Sep 9, 2017 ---
    Sorry that I did that wrong. I was having this problem also. Try using a previous iTunes password if you changed it recently. I change mine a lot and that was what finally worked for me. Good luck.
     

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