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Cannot setup Google Apps Email

That-Guy

That-Guy

macrumors 6502a
Original poster
Feb 25, 2012
662
57
UK
Back Again,

I am trying to setup my Google Apps Email Address using these settings:
http://support.google.com/mobile/bin/answer.py?hl=en&answer=138740

But I am getting the error "Cannot Get Mail - The connection to the server failed."

I have already enabled Google Sync in my Google Apps Account and am using the following settings:

Email: (My Email Address)
Server: m.google.com
Domain: (blank)
Username: (My Email Address)
Password: (My Email Password)
Use SSL: ON

Also I have setup my normal email address using the method above and it works fine.

What am I missing?

Thanks in Advance :)
 
when you say "google apps email" you mean from within the google search app? or are you trying the default app mail app? or the offical gmail app?
 
scaredpoet said:
Google apps domains need to be explicitly set up by the domain administrator to support Google sync.

http://support.google.com/a/bin/answer.py?hl=en&answer=148484

Also: the domain must be on a Google Business or Education account. The freebie domain accounts can't be configured for Sync, and you'll have to set your mail as an IMAP account instead.
Click to expand...

Ah crap didn't realise you had to pay, that sucks.

So I guess the best way would be to add it as a normal Gmail Account and get it to Sync avery 30 mins or something?
 
Google wants you to pay if you use Outlook. For Mobile, you should be able to use Exchange setup method. But you do need to enable it.
 
scaredpoet said:
Also: the domain must be on a Google Business or Education account. The freebie domain accounts can't be configured for Sync, and you'll have to set your mail as an IMAP account instead.
Click to expand...
Did google change their terms again? I have a freebie apps account that's maybe 14 months old, and google sync works fine with it. I'm using a domain that's hosted elsewhere, though (just the MX records point to google).
 
TLewis said:
Did google change their terms again? I have a freebie apps account that's maybe 14 months old, and google sync works fine with it. I'm using a domain that's hosted elsewhere, though (just the MX records point to google).
Click to expand...

Can you just confirm what settings you are using for the account?
 
TLewis said:
I'm using the same settings you are.

However, did you enable google sync via the administrator control panel, as scaredpoet said? Under Settings->Mobile, you need to enable google sync.

Edit: OK, scaredpoet's google link is a bit confusing. Go here to find your admin control panel: https://support.google.com/a/bin/answer.py?hl=en&answer=182076
Click to expand...
This.

Google Sync, Exchange mode, works fine with Free Google Apps accounts, and even free GMail.com accounts. You need to enable sync in settings.

If you have enabled two-way authentication, as you should!, you will need to generate an app specific password for mail on your iPhone.

----------

Another useful link
http://support.google.com/a/bin/answer.py?hl=en&answer=135937

Also once setup, browse to this link with your mobile device, bookmark it, for additional settings. Mail control bevhaior, and Cal options:
http://m.google.com/sync

Also bookmark the app specific passwords link:
https://accounts.google.com/IssuedAuthSubTokens
 
ugahairydawgs said:
You just need to login to the Google Apps dashboard, click on Settings > Mobile, and check the box that says to enable Google Sync.
Click to expand...

Thats already enabled :(

Can I just confirm you leave the Domain field blank, the user name should be my domains email (myname@mydomain.co.uk) and the password is just the email password?
 
That's right.

E-mail and user name should be your e-mail address, server should be m.google.com, and then the password. That should be all you have to enter.

If that doesn't do it I would disable sync and give it a half hour or so and try to re-enable and add the account to your phone then.
 
That-Guy said:
Thats already enabled :(

Can I just confirm you leave the Domain field blank, the user name should be my domains email (myname@mydomain.co.uk) and the password is just the email password?
Click to expand...
That's what I have. However, as Menel says, if you use two-factor auth (and you haven't said), you have to create and use an app-specific password. You can't use your normal gmail password.
 
TLewis said:
That's what I have. However, as Menel says, if you use two-factor auth (and you haven't said), you have to create and use an app-specific password. You can't use your normal gmail password.
Click to expand...

No not using two-factor auth.
 
That-Guy said:
Ah crap didn't realise you had to pay, that sucks.

So I guess the best way would be to add it as a normal Gmail Account and get it to Sync avery 30 mins or something?
Click to expand...

That's not true. I have multiple free Google Apps accounts set up using Sync via Exchange.

I'll mull it around as to why it may not be working and take a look at my account settings. If I come up with something I'll be back.
 
rocknblogger said:
That's not true. I have multiple free Google Apps accounts set up using Sync via Exchange.

I'll mull it around as to why it may not be working and take a look at my account settings. If I come up with something I'll be back.
Click to expand...

Thanks that would be great :)
 
That-Guy said:
But I am getting the error "Cannot Get Mail - The connection to the server failed."
Click to expand...
It just occurred to me that this is probably your real problem. Either google is blocking connections from where you are (possible, but perhaps unlikely), or whatever cellular/wifi service you're using is blocking you from accessing google's servers. (What are you using, cellular or wifi, and what service? Orange? Work wifi?) I don't think this will help but, instead of "m.google.com", you could try using "74.125.127.193" (without the quotes). This will help if someone's screwing with the nameservers, but that's probably unlikely. (Even if this works, it's not guaranteed to continue working.)
 
TLewis said:
It just occurred to me that this is probably your real problem. Either google is blocking connections from where you are (possible, but perhaps unlikely), or whatever cellular/wifi service you're using is blocking you from accessing google's servers. (What are you using, cellular or wifi, and what service? Orange? Work wifi?) I don't think this will help but, instead of "m.google.com", you could try using "74.125.127.193" (without the quotes). This will help if someone's screwing with the nameservers, but that's probably unlikely. (Even if this works, it's not guaranteed to continue working.)
Click to expand...

Thanks tried using the IP Address instead but sadly no difference.

Have tried on Mobile Data on giffgaff (O2 UK) and also on Wifi in two locations.

I really don't understand why its not working :(
 
I take it still no success?

Is this your Google Apps account? In other words are you the administrator and owner of the domain name?
 
rocknblogger said:
I take it still no success?

Is this your Google Apps account? In other words are you the administrator and owner of the domain name?
Click to expand...

All sorted now, it turns out it was a Network Profile (the networks settings file that gets sent to your phone when you put the sim in) although these settings were correct I have to remove this profile and enter the Data/MMS Settings Manually.

Don't know why this would fix it as the settings I entered were the same as the ones in the profile but I found a few people who had the same problem.

Thanks everyone for the ideas :)
 
macbook pro mail

the mail in my macbook pro wont accept google app email i have . Ie its an educational it will download from my ordinary gmail I use regular but when its set to my mac email it wont retrieve anything.
 
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