Cannot turn off Two-factor authentification

Discussion in 'iOS 11' started by dewski, Apr 9, 2018.

  1. dewski macrumors 6502

    Joined:
    Aug 20, 2011
    #1
    I was making iCloud accounts for our users here at work and one of these newly created accounts had two factor enabled from the start and will not let me turn it off. I was doing some reading and found that apple has stated that some accounts created on iOS 10.3 and later do not have the ability to turn off two-factor. This seems insane. Has anyone else come across this?
     
  2. TheSkywalker77 macrumors 6502a

    TheSkywalker77

    Joined:
    Sep 9, 2017
    Location:
    Florida
    #2
    I turned it on - it's a lot more secure than not having it on. While it can be annoying at times it'll be useful if you ever need it, especially since it's for your co-workers.

    EDIT: I forgot to say I don't think there is a way to turn it off. You can try calling Apple Support and saying what they say about it.
     
  3. BrianBaughn macrumors 603

    BrianBaughn

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    Feb 13, 2011
    Location:
    Baltimore, Maryland
    #3
  4. dewski thread starter macrumors 6502

    Joined:
    Aug 20, 2011
    #4
    We cannot have this feature on. We have over 100 employees out in the field and these people only have one apple device. Two factor is an extreme headache and it could be disastrous.
     
  5. TheSkywalker77 macrumors 6502a

    TheSkywalker77

    Joined:
    Sep 9, 2017
    Location:
    Florida
    #5
    Try contacting Apple Support and see what happens.
     
  6. cynics macrumors G4

    Joined:
    Jan 8, 2012
    #6
    With iOS 11 its defaults two factor on. You MIGHT be able to disable it via icloud.com on a Mac/PC.

    One device doesn't matter, just use a trusted phone number. If its for employees make the trusted phone number yours/your office/IT department.
     
  7. NoBoMac, Apr 11, 2018
    Last edited: Apr 11, 2018

    NoBoMac macrumors 68000

    Joined:
    Jul 1, 2014
    #7
    appleid.apple.com does give me the option to turn off two-factor.

    Wondering if these account should be setup via MDM and Apple's DEP service (forgot what DEP stands for, but, something like Deployment Enterprise Program; setup admin "iCloud"-like accounts and all the Find My Phone and iCloud hooks are tied to that admin account).

    (Note: have not used either myself, just aware of them)
     
  8. Shirasaki macrumors 604

    Shirasaki

    Joined:
    May 16, 2015
    #8
    Mine is turned off. If you don't have it on in the first place, it will not turn on involuntarily (which means it is turned on by Apple and you did not know it).
     
  9. cynics macrumors G4

    Joined:
    Jan 8, 2012
    #9
    I was just going by this

    E23A3C45-7FC5-4958-A7B5-1CCFDDCCF3F6.png

    Found here

    https://support.apple.com/en-us/HT207198

    I skimmed it and already had it on so I didn’t research it much. I guess it means new device log in?
     
  10. TiggrToo macrumors demi-goddess

    TiggrToo

    Joined:
    Aug 24, 2017
    Location:
    Out there...way out there
    #10
    Have you tried the steps featured here: http://osxdaily.com/2016/08/17/disable-two-factor-authentication-apple-id/
     
  11. Shirasaki macrumors 604

    Shirasaki

    Joined:
    May 16, 2015
    #11
    No. What it says is if there are Apple ID using 2SV, it will be automatically updated to 2FV. It does not mention any Apple ID using security questions will be updated to use 2FV when they are logged in under iOS 11.
     
  12. skillwill macrumors 6502

    Joined:
    Feb 12, 2008
    #12
    I had a similar situation... Apple support cannot help, their argument is that the system is so secure not even Apple can get into it for you.
     
  13. dewski thread starter macrumors 6502

    Joined:
    Aug 20, 2011
    #13
    yes I have, thank you. When I go there, no link to turn it off can be found. I think I have found what makes this happen. If you create a new @icloud address, which appears to only be possible from a iOS devices and not from the web browser, it creates an account in which two factor cannot be turned off. I think this is post ios 10.3
    --- Post Merged, Apr 12, 2018 ---
    Thanks for the replies. I was initially going to create these accounts using @icloud.com to keep it in line with our other existing accounts, but have decided to create the accounts in the browser using their assigned company email address. This allows me to decide whether or not to allow two-factor.
     
  14. davidmartindale macrumors regular

    davidmartindale

    Joined:
    Jan 28, 2011
    Location:
    PNW, USA
    #14
    If you create the account at appleid.apple.com instead of on the device it will start out with Two Factor Authentication off.
     

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