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Cannot uninstall software - please help

Kulfon

Kulfon

macrumors 6502a
Original poster
Nov 4, 2013
896
1,347
Folks, I am trying to uninstall Digital Photo Professional from my MBP and it is not working.
I tried via CleanMyMac3 and it doesn't see the 3 files I want to remove. I tried pressing and holding the option key till apps will start to jingle and then moving to the trash, but it will not go there.
How can I remove it? Thank you!
 
This will work (provided you know the names of the files you wish to remove):

1. Boot from an EXTERNAL drive (not from the recovery partition)
2. In the "get info" box, set the "ignore ownership on this volume" checkbox (for the internal drive)
3. Search for and then delete the files you wish to be rid of.
4. Empty trash
5. Reboot to internal volume
 
Fishrrman said:
This will work (provided you know the names of the files you wish to remove):

1. Boot from an EXTERNAL drive (not from the recovery partition)
2. In the "get info" box, set the "ignore ownership on this volume" checkbox (for the internal drive)
3. Search for and then delete the files you wish to be rid of.
4. Empty trash
5. Reboot to internal volume
Click to expand...
Ummmm... Setting "ignore ownership on this volume" on a startup HD will cause problems when it boots

Also, OP, please do not use CleanMyMac, it's unnecessary adware/malware/etc.
 
CleanMyMac is malware. Do not use it under any circumstances.

As far as deleting files that you can't drag to the trash, what folder are they currently in? If they're in the regular applications folder then you can delete them with the finder. Open Finder and navigate to where the files are and manually drag them to the trash. If it requires authentication to trash them (for example, if they're flagged as owned by the system and not by your user account) then it will pop up a box asking for your password. Form there they will go into the trash as normal.
 
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Kulfon said:
Folks, I am trying to uninstall Digital Photo Professional from my MBP and it is not working.
I tried via CleanMyMac3 and it doesn't see the 3 files I want to remove. I tried pressing and holding the option key till apps will start to jingle and then moving to the trash, but it will not go there.
How can I remove it? Thank you!
Click to expand...

Try TrashMe
I think it find all the files associated with a program
Available on the App store
 
!!!! wrote:
"Ummmm... Setting "ignore ownership on this volume" on a startup HD will cause problems when it boots"

Nope.

Been doing it for years, and all my drives (with different versions of the OS on each one) still boot just fine!
 
Hello Kulfon,

First of all, you have to remove CleanMyMac as it is a malicious software. (Dozens of threads dealing with it even here, at MR).
Secondly, please download EasyFind (free), which will trace all the files you need and you will be able to delete them.
There are a lot of alternatives to CleanMyMac, personally I use AppCleaner (free).
 
priitv8 said:
You are mixing it up with MacKeeper.
CLeanMyMac is under no circumstances malware (sold in AppStore). And actually quite useful. You should try, before labelling it as malware.
Click to expand...

Nope, I didn't mix it up with MacKeeper. I know exactly what CleanMyMac is and it's actively fighting against OS X in the name of "freeing up RAM" and disk space that the OS knows best how to handle.

It's garbage. Worse than a placebo because it actually slows your system down.

It's *at the very best* junkware, but really it's more accurately classed as malware since it negatively affects system performance and user experience.
 
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joe-h2o said:
Nope, I didn't mix it up with MacKeeper. I know exactly what CleanMyMac is and it's actively fighting against OS X in the name of "freeing up RAM" and disk space that the OS knows best how to handle.

It's garbage. Worse than a placebo because it actually slows your system down.

It's *at the very best* junkware, but really it's more accurately classed as malware since it negatively affects system performance and user experience.
Click to expand...

+1. It is a malicious software for many reasons. Macrumors and the Web is full of threads dealing with problems caused by these harmful application.
 
Ulenspiegel said:
+1. It is a malicious software for many reasons. Macrumors and the Web is full of threads dealing with problems caused by these harmful application.
Click to expand...
I must have a good working copy then. If you know what you're doing, it helps me to get rid of annoying droppings some programs like to leave behind as launchd agents, for example. And this is something OS X either does not know how or does not want to deal with.
Plus, it never cleans anything behind the scenes. You can always take a look and decide on the actions proposed.
 
Just now CleanMyMac gave me an alert that I was low on RAM and should close some apps. I looked and saw that CleanMyMac 3 Menu was taking 1.4GB so I closed it. Now don't you find that helpful?
 
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