Cannot View QT video but audio works

Discussion in 'Mac Basics and Help' started by TK648, Jul 31, 2009.

  1. TK648 macrumors newbie

    Jul 31, 2009
    Ok, I have Quick Time Version 7.6.2
    And there are some tutorial videos I need to watch
    when I click on the video I want to watch a new screen opens
    and a large QT viewer window opens, but it is black there is no video
    but the audio plays. then a pop up window opens to inform me

    Additional software is required for
    QuickTime to play back this media. It may be
    available (may be available) :eek::confused:
    from the QuickTime Components page.

    Make sure your internet network connection
    is active, then click the continue button to
    check for software

    So I do this and get taken to a page with several different
    programs, but not given a clue as to which one I would need
    to fix this problem
    Can any body help Thanks

  2. TK648 thread starter macrumors newbie

    Jul 31, 2009
    Quick question before heading off to work
    I just installed perian does it work by it self or do
    I need to put in some settings, as I still have the same problem
    when I start one of the videos, sorry for being such a nubie

    Thanks again


    I just noticed that I cannot view the video tutorials on the Perian site but I do get a still frame ad when the audio ends
  3. spinne1 macrumors 6502a


    Mar 12, 2005
    Hermitage, TN USA (near Nashville)
    There are some videos that quicktime won't play (at least the free version--there are add ons available but cost too much IMO). Download VLC (a video player) and you should be able to play the videos that won't run in quicktime.

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