canon mx310 printing but not scanning

Discussion in 'OS X El Capitan (10.11)' started by MrFusion, Oct 18, 2015.

  1. MrFusion macrumors 6502a

    Joined:
    Jun 8, 2005
    Location:
    West-Europe
    #1
    Anyone a clue on how to scan with a canon pixma mx310? It worked fine under yosemite.
    Printing is ok, scanning is not under el capitan.

    I have these drivers (according to system information):
    Canon IJScanner1: Version: 3.1.0
    Canon IJScanner2: Version: 4.0.0
    Canon IJScanner4: Version: 4.0.0
    Canon IJScanner6: Version: 4.0.0
    Canon MX310 series: Version: 11.0
    Canon MX310 series: Version: 13.9.2

    System Preferences automatically identifies it as a "Canon MX310 series" and "Canon MX310 series FAX". Though it doesn't find software for the "fax".

    Thanks
     
  2. NoBoMac, Oct 18, 2015
    Last edited: Oct 18, 2015

    NoBoMac macrumors 6502a

    Joined:
    Jul 1, 2014
    #2
    Can't help, but according to Canon, they don't support that printer on El Capitan. They don't support Yosemite either, but can understand it working since that wasn't that big a leap from Mavericks re: changes along the lines of SIP.

    http://www.usa.canon.com/cusa/consumer/standard_display/mac-osx?cm_sp=CSO+CHOSS-_-Service+&+Support-_-Mac+OS+X+Support

    Forgot to add: I've got a Brother unsupported printer that, so far, is working when used as a scanner, so, maybe hope someone has an answer and or some driver update for a different Canon might help/work.
     
  3. dutchmichael macrumors newbie

    Joined:
    Oct 19, 2015
    #3
     
  4. dutchmichael macrumors newbie

    Joined:
    Oct 19, 2015
    #4
    I am having the same problem, did you ever happen to get this working?
     
  5. MrFusion thread starter macrumors 6502a

    Joined:
    Jun 8, 2005
    Location:
    West-Europe
  6. MrFusion thread starter macrumors 6502a

    Joined:
    Jun 8, 2005
    Location:
    West-Europe
    #6
    That sucks. I don't feel like throwing out a perfectly good piece of equipment just because of some driver.
    Printing is still ok, luckily.
     
  7. cynics macrumors G3

    Joined:
    Jan 8, 2012
    #7
    I had the same problem with my HP All-in-One. I'm not sure if the issue was related to SIP or not however installing (maybe reinstalling) the latest drivers from HP's webpage fixed the problem.

    I say maybe reinstalling because although the date of the drivers seemed new the installer referred to itself as software for Mavericks.
     
  8. dutchmichael macrumors newbie

    Joined:
    Oct 19, 2015
    #8
    Go to Canon Malaysian website and download the driver for 10.9. It works for printing and scanning on 10.11!!!

    http://support-my.canon-asia.com/contents/MY/EN/0100439401.html

    I do not have a home phone line, so I cannot verify fax functionality.
     
  9. Paul Larudee macrumors newbie

    Paul Larudee

    Joined:
    Feb 12, 2016
    #9
    Downloaded it but still can't scan. I have a new Macbook Air with OS 10.11.3
     

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