canon powershot G9 software issue

Discussion in 'Digital Photography' started by anp12, Nov 12, 2007.

  1. anp12 macrumors newbie

    Aug 21, 2007
    I'm having an issue with the ImageBrowser software that came with my canon powershot G9. They assure me it is a problem with my mac, not the software, so I'm here looking for some help/answers.

    Here is the issue. There is a particular function of this software to process images taken in RAW format. When this is selected from the menu, a separate application called RawImageTask should open, but it doesn't. It tries to, and then aborts, and an error message appears. Now, the bizarre thing is that logged on as any other user on the computer, and this does not happen. Everything works beautifully. So, that is why they tell me is is something on my mac interfering with that user. any ideas?

    I have an imac osx 10.4.10, not intel.


    also, let me know if this is the correct forum to post this. I wasn't sure if it should go somewhere else
  2. jerryrock macrumors 6502


    Sep 11, 2007
    Amsterdam, NY
    Looks like you have a problem with your permissions. Go to disk utility and do a permissions repair and see if that clears up the problem.
  3. anp12 thread starter macrumors newbie

    Aug 21, 2007
    I tried what you suggested. I went to disk utility, and chose repair disk permissions. There were some permissions that needed repairing. However, when I tried to use RAW image Task from ImageBrowser, nothing was changed.
    The error message window had the option the report the problem to apple, and I copied the message. Here is the first part, the rest was more details that I didn't understand. maybe you, or someone will know what I can do based on this info.


    Date/Time: 2007-11-13 20:30:46.400 -0600
    OS Version: 10.4.10 (Build 8R218)
    Report Version: 4

    Command: RAW Image Task
    Path: /Applications/Canon Utilities/ImageBrowser/DVCUtility/RAW Image Image Task
    Parent: WindowServer [63]

    Version: (

    PID: 808
    Thread: 0

    Exception: EXC_BAD_ACCESS (0x0001)
    Codes: KERN_PROTECTION_FAILURE (0x0002) at 0x00000001

    Thread 0 Crashed:
    0 0x0012959c IHLUtility::isIBSendFile(FSRef*, unsigned long*) + 104
    1 0x000066b4 -[RITAppController setReceivedFilesWithAppleEvent:] + 212 (crt.c:300)
    2 0x00002c18 AppleEventHandler(AEDesc const*, AEDesc*, long) + 80 (crt.c:300)
    3 0x914fe960 aeDispatchAppleEvent(AEDesc const*, AEDesc*, unsigned long, unsigned char*) + 208
    4 0x914fe7fc dispatchEventAndSendReply(AEDesc const*, AEDesc*) + 44
    5 0x914fe654 aeProcessAppleEvent + 284
    6 0x9329e2e0 AEProcessAppleEvent + 60
    7 0x937c6cbc _DPSNextEvent + 856
    8 0x937c67a8 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 116
    9 0x937c2cec -[NSApplication run] + 472
    10 0x938b387c NSApplicationMain + 452
    11 0x000027b4 _start + 392 (crt.c:267)
    12 0x00002628 start + 48

    Thread 0 crashed with PPC Thread State 64:
  4. anp12 thread starter macrumors newbie

    Aug 21, 2007
    one more thing

    I searched my computer for this:

    but could find no such thing, even when I searched as one of the users that had no problem accessing the RAWimage task. But I did find this:

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