Canon wireless scanning problems?

Discussion in 'OS X Mavericks (10.9)' started by Achilles75, Nov 9, 2013.

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  1. Achilles75, Nov 9, 2013

    Achilles75 macrumors member

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    #1
    Since my upgrade to Mavericks, I have lost functionality from my Canon printer's scan button (on the printer control panel - I can still scan using the Canon software on my computer). The printer is a MG5320, computer is an early 2011 MBP. I seem to recall having a similar problem with a previous OS X update sometime in the past, but no idea what the solution was. Anyone else run into this issue?
     
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  2. satcomer, Nov 9, 2013

    satcomer macrumors 603

    satcomer

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    #2
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  3. Achilles75, Nov 9, 2013

    Achilles75 thread starter macrumors member

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    #3
    Updated all my drivers this morning. Didn't seem to work.
     
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  4. satcomer, Nov 9, 2013

    satcomer macrumors 603

    satcomer

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    #4
    Then delete the scanner and then add it back again using the new driver or deinstall the drivers, reboot and the add the driver again and then re-add your scanner. See if that helps.
     
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  5. Weaselboy, Nov 9, 2013

    Weaselboy Moderator

    Weaselboy

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    #5
    You need to reinstall Canon's MP Navigator EX software package. That installer will install the OS X background process that makes the scanner button work.

    You can find the download here under the "software" section.
     
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  6. Achilles75, Nov 10, 2013

    Achilles75 thread starter macrumors member

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    #6
    Thanks for the help. Removing and then reinstalling the drivers and the MP Navigator software fixed it.
     
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