I’m looking for advice on a HomeKit issue that started after my wife bought a new iPad. She previously had full access to our Home, but after migrating to the new iPad the Home didn’t appear for her. We removed her from the Home to try re-adding, and since then we have been unable to add her back in.
Symptoms
• Invite is received normally on the recipient’s device.
• Accepting the invite shows 'Joining Home…' for around a minute or two.
• On my device she shows as having accepted the invitation.
• On her device it always ends with 'Unable to accept invitation.'
• Tried on multiple devices, both Wi-Fi and mobile data.
We also noticed that on an Apple TV my wife still has her login but enabling 'Recognise My Voice' for her account loops: it asks to update her account, appears to succeed, but the toggle never stays on.
Steps Already Tried
• Signed out and back into iCloud on all devices involved.
• Removed old/legacy devices logged into iCloud.
• Tested on 5G.
• Checked Home hub status (Apple TV / HomePods). Rebooted (powered off) all hubs.
• Reinstalled Home app / restarted devices.
• Deleted Home app from her device, rebooted and redownloaded from App Store.
• Home has already been upgraded to new architecture.
Current Situation
• The Home works fine for me as owner (loads correctly, automations work).
• But wife cannot join at all, regardless of device, network.
• Apple Support has not yet offered a solution beyond basic troubleshooting.
I’m trying to determine whether:
1. this is a known HomeKit membership corruption issue,
2. there’s a recovery method short of deleting and rebuilding the entire Home, or
3. anyone has successfully had Apple fix this at the backend.
Any insights or similar experiences appreciated.
Symptoms
• Invite is received normally on the recipient’s device.
• Accepting the invite shows 'Joining Home…' for around a minute or two.
• On my device she shows as having accepted the invitation.
• On her device it always ends with 'Unable to accept invitation.'
• Tried on multiple devices, both Wi-Fi and mobile data.
We also noticed that on an Apple TV my wife still has her login but enabling 'Recognise My Voice' for her account loops: it asks to update her account, appears to succeed, but the toggle never stays on.
Steps Already Tried
• Signed out and back into iCloud on all devices involved.
• Removed old/legacy devices logged into iCloud.
• Tested on 5G.
• Checked Home hub status (Apple TV / HomePods). Rebooted (powered off) all hubs.
• Reinstalled Home app / restarted devices.
• Deleted Home app from her device, rebooted and redownloaded from App Store.
• Home has already been upgraded to new architecture.
Current Situation
• The Home works fine for me as owner (loads correctly, automations work).
• But wife cannot join at all, regardless of device, network.
• Apple Support has not yet offered a solution beyond basic troubleshooting.
I’m trying to determine whether:
1. this is a known HomeKit membership corruption issue,
2. there’s a recovery method short of deleting and rebuilding the entire Home, or
3. anyone has successfully had Apple fix this at the backend.
Any insights or similar experiences appreciated.
