Can't access iTunes account on iMac

Discussion in 'iMac' started by fergusor, Sep 21, 2013.

  1. fergusor macrumors member

    Jun 18, 2009
    Hi guys,

    I'm having problems accessing my iTunes account on my iMac.

    When I try and log in I get an error that says:

    "We're sorry, we cannot complete your request on the iTunes Store at this time."

    But I'm able to log in to the account on my iPad and iPhone OK. I've tried reinstalling iTunes and resetting my password but nothing is working.

    I've also got a US account that I can successfully access on my iMac (that then takes me to the US store) but when I log out and try logging into my UK account again I get the same error.

    Can anyone help me out with this?

  2. fergusor thread starter macrumors member

    Jun 18, 2009
    I've just created a new UK account and this one is working fine so it must be an issue with my account.

    Can I get iTunes support to delete the account and create it again? But how will this affect all the apps and purchases I've made?
  3. FreemanW macrumors 6502

    Sep 10, 2012
    The Real Northern California
    I'm going to venture that there is an issue with the user profile on the iMac.

    Now that you've created a second iTunes account, you've paved the way for a complete cluster*#ck. Walk away from the new account and resolve the issue with the iMac.

    But that is just my opinion.

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