Can't access order information on site or by phone

Discussion in 'iPhone' started by beama, Oct 12, 2011.

  1. beama macrumors member

    Apr 7, 2011
    I am totally frustrated. Since ordering by phone on 10/7 around 9 AM, I cannot access my order information on my account or the order update link provided in the email. I have called three different numbers this morning and there is still no information on my order (they claim they can't find it) and when I press O to talk to an operator, they say that is not possible at this time. Has anyone else ordered by phone and have this problem? When I open the ATT app on my 3gs, it lists the new 4s phone number, but there is no other information there.
  2. TOYOTATruck07 macrumors member

    May 7, 2009
    I've had the same issues with a phone order. I ordered ~8:30 AM on the 7th via 611 on my existing iPhone. I have received confirmation emails, T&C Email, but cannot track the status of my order on any of the at&t websites or by phone. AT&T is teetering on the brink of losing a longtime customer.

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