Can't access order information on site or by phone

Discussion in 'iPhone' started by beama, Oct 12, 2011.

  1. beama macrumors member

    Joined:
    Apr 7, 2011
    #1
    I am totally frustrated. Since ordering by phone on 10/7 around 9 AM, I cannot access my order information on my account or the order update link provided in the email. I have called three different numbers this morning and there is still no information on my order (they claim they can't find it) and when I press O to talk to an operator, they say that is not possible at this time. Has anyone else ordered by phone and have this problem? When I open the ATT app on my 3gs, it lists the new 4s phone number, but there is no other information there.
     
  2. TOYOTATruck07 macrumors member

    Joined:
    May 7, 2009
    #2
    I've had the same issues with a phone order. I ordered ~8:30 AM on the 7th via 611 on my existing iPhone. I have received confirmation emails, T&C Email, but cannot track the status of my order on any of the at&t websites or by phone. AT&T is teetering on the brink of losing a longtime customer.
     

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