Can't access photos on iphone

Discussion in 'iPhone Tips, Help and Troubleshooting' started by insofaras, Jan 11, 2016.

  1. insofaras macrumors newbie

    Joined:
    Mar 13, 2012
    #1
    Hi



    i was deleting pictures off my iPhone 6 and it suddenly turned off and wouldn't turn on. It was stuck at the apple logo loop. I updated the firmware using itunes and it turned on. Now when I try to access the photo library it says there are 0 pictures even though they were plenty of pics before the update. When I check the storage there's 3 GB of photos on the phone but they're not showing up for some reason. Using a recovery software like phoneview didn't help because I can't see the pictures there either. unfortunately I don't have a back up of the pics so I don't wanna restore the phone.



    Any help would be appreciated!
     
  2. Blujelly macrumors 65816

    Blujelly

    Joined:
    Sep 2, 2012
    Location:
    South East England
    #2
    Do you have iCloud photo or photo stream on or anything? if they are it could be taking its time to gather the data from the cloud to your iPhone.
     
  3. insofaras thread starter macrumors newbie

    Joined:
    Mar 13, 2012
    #3
    No :/ they were just on the phone, iCloud library and photostream are both off.
     
  4. Blujelly macrumors 65816

    Blujelly

    Joined:
    Sep 2, 2012
    Location:
    South East England
    #4
    And you have to recent backups done to your computer or iCloud?
     
  5. insofaras thread starter macrumors newbie

    Joined:
    Mar 13, 2012
    #5
    No unfortunately I don't have a back up so I'm trying to find a way to access the pictures without restoring the phone.
     
  6. Blujelly macrumors 65816

    Blujelly

    Joined:
    Sep 2, 2012
    Location:
    South East England
    #6
    The only thing I'd try and do is a general reset, but I don't know if that would be much help / could make things worse I.e clear all the photo's.

    Unless where it says 3GB of photo's data is a bug, I mean I would have thought the 3rd party app would have picked that up regardless of what your iPhone is saying, hence why it might be a bug from the iPhone.
     
  7. eyoungren macrumors P6

    eyoungren

    Joined:
    Aug 31, 2011
    Location:
    Phoenix • 85037
    #7
    Sounds like your photo database probably went corrupt. The pics may still be there but the phone isn't showing them because of that (I speculate).

    If you have a Mac, try using Phoneview to see your file system. If PC, try iFunBox.

    Once you're ready, go to the PhotoData folder and delete the Photos.sqlite files. Disconnect and reboot the phone.

    Depending on how many pics you have you will have to be patient as the phone rebuilds the database. Just let it do it's thing and you can check periodically to make sure all your pics are there.

    Hope that helps!
     
  8. xixi.li macrumors regular

    Joined:
    Nov 25, 2015
    Location:
    hongkong

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