Can't activate 10.5" iPad Pro on AT&T

Discussion in 'iPad' started by Ponziani, Jun 15, 2017.

  1. Ponziani macrumors newbie

    Joined:
    Jun 22, 2012
    #1
    So, has anyone else had problems activating the embedded SIM in their 10.5" iPad Pro with AT&T? I should note that I got my iPad Pro at an Apple Store, not directly from AT&T.

    I am able to get part of the way through the built-in setup, actually all the way to the screen where I should be able to add it to my existing data plan, but that screen has a blue 'Continue' button and when I press that button, it flashes briefly but does nothing. No error message. I thought it might be that I tried at a bad time for the activation servers but 24 hours later it's still doing the same thing.

    The weird thing is that when I tried to add it as a 'bring your own device' on the AT&T web site and entered the IMEI and CSN, it mis-identified my device as a 64GB - Silver 10.5" Pro (mine is Space Grey and 512GB), and told me that the IMEI/CSN combination was already in use(?)

    I'm sure I can get it working with a nano-SIM but can't understand why I can't use the embedded one.
     
  2. MachCrit macrumors regular

    MachCrit

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    #2
    Call AT&T Mobility. Activation is always a bit wonky.

    1-800-331-0500
     
  3. Peter K. macrumors 6502a

    Peter K.

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    Nov 6, 2012
    Location:
    SoCal
    #3
    If it isn't too late, DON'T activate the EMBEDDED SIM with AT&T. It will lock itself to AT&T and will not ever be able to be used with another carrier, domestic or international. Request a SIM from AT&T instead.
     
  4. Steve686 macrumors 68030

    Steve686

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    #4
    I ordered from AT&T as an upgrade to the line that had my 12.9.

    I had to do a chat and give my IMEI and ICCD number in order for them to add it.

    Ya, it's been seamless before and this is the first time I've had to call in to activate since the iPhone 3GS debacle, if anyone remembers that.

    On a side note, AT&T did have a wrong IMEI number in their system for my iPhone 5s and it would only connect at 4G speeds and not LTE speeds. They were helpless and lied saying it was an APPLE problem, 5.5mbps was in fact LTE speed even with the 4G symbol displaying on my phone, and to take the phone to Apple to get it taken care of.

    Long story short, I found out a day later at the AT&T store that the IMEI was incorrect and I got like $300 in credits because of this experience.
     
  5. clunkmess macrumors 6502a

    clunkmess

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    Jul 28, 2011
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    California
    #5
    Scary! Thanks for the heads up because i was going to do the same.
     
  6. Newtons Apple macrumors P6

    Newtons Apple

    Joined:
    Mar 12, 2014
    Location:
    Jacksonville, Florida
    #6
    Just go to att and get a SIM card. They gave me one at no charge.
     
  7. MachCrit macrumors regular

    MachCrit

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    #7
    Could you explain why this is a problem? If you want to switch carriers, can't you just request a card from someone else, or are you saying that this is some sort of non removable SIM and the iPad now comes without a card in the slot?

    I've found that over the past couple of years that AT&T is trying in the customer service department. They have gotten better.
     
  8. PeteDin206 macrumors newbie

    Joined:
    Jul 23, 2012
    #8
    If this is the case I could easily see a class action lawsuit. I didn't buy the device from ATT, nor did they subsidize my puchase. Locking a device to their service would be unlawful.
     
  9. BeatCrazy macrumors 65816

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    Jul 20, 2011
    #9
    Deep breath, everyone. Just read the FAQ: https://support.apple.com/en-us/HT203099
     
  10. Diversion macrumors 6502a

    Diversion

    Joined:
    Oct 5, 2007
    Location:
    Jacksonville, Florida
    #10
    This isn't true.. It apparently was only true for iPads purchased from an AT&T store but not from Apple. Apple has explicitly said that the embedded sim is swappable between networks anytime - and you can even activate, for example, 3 carriers on the embedded SIM at once and manage them from the cellular page on the iPad and swap data plans on the fly. I activated the embedded sim on mine to AT&T for one month and still able to activate this on T-Mobile afterwards and go back to AT&T if I choose to.

    Always buy from Apple store, do not buy from your carrier:

    Straight from Apple's site:

    If you buy your iPad Pro from a carrier store, you might be limited to the carrier's cellular data network. Here's more information, depending on where you bought your iPad Pro:
    • United States:
      • Verizon (Verizon retail locations): The embedded Apple SIM isn't enabled. You can use a nano-SIM card from another carrier in the nano-SIM tray.
      • AT&T (AT&T retail locations): The embedded Apple SIM is locked to AT&T. You can use a nano-SIM card from another carrier in the nano-SIM tray. Contact AT&T for details of their Carrier Reveal program to enable Apple SIM for other carriers.
     
  11. PeteDin206 macrumors newbie

    Joined:
    Jul 23, 2012
    #11
  12. gorkt macrumors 6502

    gorkt

    Joined:
    Sep 15, 2007
    #12
    I had trouble with three different At&T reps who had never heard of an embedded sim before. The last guy just threw a physical sim in my iPad and everything is now fine.
     
  13. Eric5273 macrumors 6502a

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    Apr 12, 2009
    Location:
    New Jersey
    #13
    I bought my first gen 12.9 from AT&T. If I want to sell it, do I have to get it unlocked or can I just remove the SIM card and sell it to someone else, and can they then use it with whichever carrier they want? Keep in mind that according to that link to the Apple support site, the first gen 12.9 does NOT have an embedded SIM. My iPad Pro 12.9 came with an AT&T SIM card in the SIM card tray.
     
  14. MachCrit macrumors regular

    MachCrit

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    #14
    Thank you. That sounded wrong from the git go.
     
  15. Brewc macrumors member

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    Oct 31, 2014
    Location:
    SouthWestern Virginia
    #15
    Well I would think even if you purchased iPad from a AT&T or Verizon store on the installment plans or 2 yr plans that when it's paid off you should be able swap sim carriers if you wanted to.
     
  16. Peter K., Jun 16, 2017
    Last edited: Jun 16, 2017

    Peter K. macrumors 6502a

    Peter K.

    Joined:
    Nov 6, 2012
    Location:
    SoCal
    #16
    Actually, it had nothing to do with where the iPad was purchased. AT&T is known to have locked Apple SIMs to their network, rendering it useless for any other network. When the embedded SIM was introduced, I remember reading that the same was true about them.

    If this is no longer true, that is great news.

    EDIT: I stand corrected, regarding the embedded SIM and purchase source (not) making a difference:

    http://techcrunch.com/2016/03/23/ex...e-ipad-pros-embedded-apple-sim-means-for-you/
    --- Post Merged, Jun 16, 2017 ---
    This is the right way to go anyway. Your embedded SIM is still fresh for any network.
     
  17. redscull macrumors 6502a

    redscull

    Joined:
    Jul 1, 2010
    Location:
    Texas
    #17
    I was on chat support with AT&T trying to set up my new Pro 10.5 in place of the Air 1 already on my plan. We could not figure it out because we didn't know how to get the SIM (or equivalent?) for the Apple embedded SIM. But he entered my new iPad's IMEI into the system, and I popped the physical SIM out of my Air 1 and inserted it into the Pro 10.5, and that got it onto LTE just fine. Done and done. I guess I can still use the embedded SIM to enable additional services if the need arises (like traveling internationally).
     
  18. ryanide macrumors 6502

    Joined:
    Jul 23, 2002
    #18
    I just went to AT&T to add my line and they gave me a SIM card, but the surprising thing is that the SIM tray was empty on my new 10.5" pro!!!
     
  19. MachCrit macrumors regular

    MachCrit

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    #19
    No worries, thanks for bringing it up so we could do a little research and find the answer.
     
  20. Ponziani thread starter macrumors newbie

    Joined:
    Jun 22, 2012
    #20
    I went to an AT&T corporate store today and ended up getting activated on a nano SIM instead of the embedded SIM. Apparently their system can't deal with the CSN that goes with the embedded SIM. All in all a minor inconvenience as I had to get my old iPad removed from my account anyway and couldn't do that online.
     
  21. Steve686 macrumors 68030

    Steve686

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    Location:
    US>FL>Miami/Dade>Sunny Isles Beach>Condo
    #21
    Why couldn't they remove your old iPad online?
    I've removed two through chat.
     

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