Can't activate cellular on S5 AT&T

[ccrunner_tj]

Got my S5 on Friday, and didn't have time to activate cellular when first pairing. I went to do it later in the Watch app - I can get to the page where it wants me to enter my AT&T credentials, and it takes them. Then I get to a mostly blank page that shows my current account # and my company name (since I get a discount through them probably). But then there isn't anything else to interact with. All I can do is cancel and then it starts over.

I got on the phone with AT&T support, and all they could tell me was to wait and try again later. I haven't been able to get past the screen all weekend. Anyone else having problems with cellular activation?

 

[areyes163]

Same here. Still waiting. Haven’t found a answer yet. The store couldn’t help and the phone rep escalated it. I’ve rebooted and reset several times. Nothing.

 

[aloper]

I had the same issue...need to take it to an AT&T store...read through here:

Can’t activate my new series 5 on AT&T

So I just upgraded to the 11 pro max and a series 5 with cellular. I skipped cellular setup during the initial pairing. Today, I went into the watch app and tried to add cellular for the watch. This redirects to an at&t page where you login. It showed me my current plan plus what the new cost...

forums.macrumors.com

 

[Dstopsie]

Same here. Still waiting. Haven’t found a answer yet. The store couldn’t help and the phone rep escalated it. I’ve rebooted and reset several times. Nothing.

Same here. Still waiting. Haven’t found a answer yet. The store couldn’t help and the phone rep escalated it. I’ve rebooted and reset several times. Nothing.

Have you had a line activated for Apple Watch before or is this your first time activating cellular. My att account includes a separate line with att tied to my account for my watch. I had to call att when I first got a watch to activate another line.

With series 4 and 5 I had no issues transferring my cellular from each watch.

 

[perezr10]

If your old watch was cellular. When you unpaired your old watch did you select “Remove Plan”. You need to remove to free up a line.

 

[bruinsrme]

Yup I posted the apple procedure a week ago. Apple is very clear.