Can't activate series 7Cellular on Spectrum

[teerexx52]

Bought a series 7 cellular watch today from the Apple Store. Tried to activate it on my Spectrum network. After 5 hours on the phone with them they finally told me that series 7 will not activate on Spectrums network due to the fact that Verizon that Spectrum piggy backs off of won't allow it for now. Agent said it will change in the future when Verizon feels that the rush is over. No idea when that might be. So I have a brand-new watch I can't activate.

 

[Dstopsie]

That is true of spectrum. I have a friend who is in the same boat as you. He is switching back to Verizon service.

 

[NYC Russ]

I’m in the same situation. Very frustrating.

 

[Dstopsie]

Spectrum does not support the Apple Watch, so you can’t use it on their network.

 

[teerexx52]

Spectrum does not support the Apple Watch, so you can’t use it on their network.

They don't support series 7 but earlier versions they do as I had an SE version. We have since switched to Verizon

 

[NYC Russ]

Spectrum sells the Series 7, so I'm pretty sure that they support it.

 

[teerexx52]

Yeah. That’s the weird thing. I pointed that out to them at the time but nevertheless they would or could not activate it. Maybe it has changed

 

[Dstopsie]

They don't support series 7 but earlier versions they do as I had an SE version. We have since switched to Verizon

 

[NYC Russ]

FYI, my Apple Watch Series 7 is now active with Spectrum. They manually activated it.

 

[WaitingForGuacamole]

I'm on Verizon, not Spectrum, but had to contact Support to activate - it was that strange problem where the activation process flashes a message about updating your e911 address, then goes blank - when I contacted Support, they asked for IMEI/ICCID, and ICCID was blank for mine - they pushed one down and it started working without problems.