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Can't Add Card To Apple Pay

curtis242

macrumors member
Original poster
Aug 22, 2017
68
28
England
I got my new iPhone 12 Pro today, restored using a backup from my iPhone X but when trying to add my bank card to Apple Pay i get an error saying it can't add it try contacting my card issuer. I know it's not the bank stopping this as I had it added on my iPhone X. I'm in the UK is anyone else having this issue both phones are on iOS 14.1 (old phone has been reset to factory so card isn't on the old phone)
 

thehua

macrumors newbie
Oct 23, 2020
3
0
I got my new iPhone 12 Pro today, restored using a backup from my iPhone X but when trying to add my bank card to Apple Pay i get an error saying it can't add it try contacting my card issuer. I know it's not the bank stopping this as I had it added on my iPhone X. I'm in the UK is anyone else having this issue both phones are on iOS 14.1 (old phone has been reset to factory so card isn't on the old phone)
In the same boat; two hours with apple support and my bank and still not able to figure out what happened. We removed from my X but when I went to put the card back on I’m getting the same error now on the X. Could be an iOS 14 problem :(
 
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BeauGiles

macrumors member
Nov 23, 2008
94
56
Sydney, Australia
Did you contact your card issuer? They may have a limit on their end, and for whatever reason, removing a card from a device doesn't actually remove it from their backend (therefore hitting the limit when you try and add it to another device, or even the same device after removing the card)
 
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curtis242

macrumors member
Original poster
Aug 22, 2017
68
28
England
Did you contact your card issuer? They may have a limit on their end, and for whatever reason, removing a card from a device doesn't actually remove it from their backend (therefore hitting the limit when you try and add it to another device, or even the same device after removing the card)

i’ve contacted my bank today and they said they have a 4 device limit at any one time, (the guy i spoke to said they’ve had quite a few calls about the same issue) but i’ve only ever had it on my iphone X an apple watch series 4. Had the same issue when i got my series 6 an now with my new phone. I’ve reported feedback to apple an hopefully its a bug they’ll sort out in the next update.
 
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thehua

macrumors newbie
Oct 23, 2020
3
0
i’ve contacted my bank today and they said they have a 4 device limit at any one time, (the guy i spoke to said they’ve had quite a few calls about the same issue) but i’ve only ever had it on my iphone X an apple watch series 4. Had the same issue when i got my series 6 an now with my new phone. I’ve reported feedback to apple an hopefully its a bug they’ll sort out in the next update.
Did you ultimately get it working? Apple and the Bank can't figure it out
 
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curtis242

macrumors member
Original poster
Aug 22, 2017
68
28
England
Did you ultimately get it working? Apple and the Bank can't figure it out

No still can't add my bank card, I even tried my other card for a different bank account with another bank and still exact same problem. hopefully this gets sorted soon
 
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thehua

macrumors newbie
Oct 23, 2020
3
0
No still can't add my bank card, I even tried my other card for a different bank account with another bank and still exact same problem. hopefully this gets sorted soon
Not sure if it’ll help; but I went to my bank and just got a new card and it added this time
 
Comment

curtis242

macrumors member
Original poster
Aug 22, 2017
68
28
England
Not sure if it’ll help; but I went to my bank and just got a new card and it added this time

i’ve contacted my bank an asked for a replacement card to be sent, hopefully i’ll have the same success as you
 
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McScooby

macrumors 6502a
Oct 15, 2005
772
397
The Paps of Glenn Close, Scotland.
Had the same issue last year with iPhone 11, still no fix in place for a certain high st bank, even with a replacement card, bank not interested in resolving.
Cynical me says bank may not be interested as they must lose money on ApplePay transactions, but I did have my complaint upheld & £50 for the inconvenience.
 
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