Can't add new internet accounts?

[irock101]

Hi,
I am trying to add a new mail account to the mail app but it won't let me add a new account.
Going to system preferences -> internet accounts -> and the 'add accounts' button is blurred out.

See screenshot

https://imgur.com/mxHE3cv

Any idea how I can resolve this?

 

[Furka]

First time I saw this Try to run Onyx, restart and see if it is gone.

 

[bogdanw]

If it’s a Mac from work, adding accounts can be restricted with a configuration profile.
Check if any profile is installed in System Settings - Privacy and Security - Profiles
https://support.apple.com/guide/mac-help/mh35561/mac
allowAccountModification “If false, the system disables modification of accounts such as Apple IDs and Internet-based accounts such as Mail, Contacts, and Calendar.” https://developer.apple.com/documentation/devicemanagement/restrictions

 

[irock101]

Thanks but it's my personal Macbook Air M2. I have no profiles setup.

 

[bogdanw]

Try to access System Settings - Passwords, where you will be asked to enter your password, then open Internet Accounts.

 

[irock101]

Try to access System Settings - Passwords, where you will be asked to enter your password, then open Internet Accounts.

Tried that, entered password but nothing changed. Any other ideas ?

 

[fisherking]

is that for an icloud account? (judging from the apps listed). and have you rebooted your mac?

 

[irock101]

If I go to Mail -> Add account I get this pop-up.

But if i go to system settings and search for profile, then this comes up:

 

[irock101]

is that for an icloud account? (judging from the apps listed). and have you rebooted your mac?

Trying to add a new gmail account. Worked as usual before (couple weeks ago) but last night I did the Sonoma update and today I am trying to add a new gmail account and see this.
I checked on my other macbook which uses the same icloud and apple id and i can add accounts there as usual. Did the same update as well. Pretty clueless on how to fix this now.

 

[bogdanw]

Try from Terminal

profiles show

shows any profiles installed for the user

sudo profiles show

shows profiles installed for all users

 

[irock101]

Try from Terminal

profiles show

shows any profiles installed for the user

sudo profiles show

shows profiles installed for all users

Profiles show -> There are 2 user configuration profiles installed for 'username'

sudo profiles show -> There are no configuration profiles installed in the system domain

 

[bogdanw]

You can remove them from Terminal with

profiles remove -identifier=aaaa.bbbb.cccc.dddd

where aaaa.bbbb.cccc.dddd is the profileIdentifier value listed by profiles show

 

[irock101]

You can remove them from Terminal with

profiles remove -identifier=aaaa.bbbb.cccc.dddd

where aaaa.bbbb.cccc.dddd is the profileIdentifier value listed by profiles show

Profile identifier shows as:

profileIdentifier: system.dateandtime.force_date_time_configuration_1313185527

So i put into terminal: profiles remove - system.dateandtime.force_date_time_configuration_1313185527
and the output i get is: profiles requires a file path or identifier to run this command.

 

[bogdanw]

To remove it

profiles remove -identifier=system.dateandtime.force_date_time_configuration_1313185527

 

[irock101]

To remove it

profiles remove -identifier=system.dateandtime.force_date_time_configuration_1313185527

Tried that and got the following output:

profiles remove for identifier:'system.dateandtime.force_date_time_configuration_1313185527' and user:'myusername' returned 101 (Profile is not removable.)

 

[bogdanw]

Try with sudo

sudo profiles remove -identifier=system.dateandtime.force_date_time_configuration_1313185527

 

[irock101]

Try with sudo

sudo profiles remove -identifier=system.dateandtime.force_date_time_configuration_1313185527

profiles remove for identifier:'system.dateandtime.force_date_time_configuration_1313185527' and user:'root' returned -205 (The operation couldn’t be completed. (CPProfileManager error -205.))

Thanks so much for your help btw!! hopefully we can figure this out

 

[bogdanw]

Profiles show -> There are 2 user configuration profiles installed for 'username'

Try to remove the second profile.

 

[irock101]

Try to remove the second profile.

Sorry what would be the prompt for that? trying to figure it out but not the most tech skilled person here.

 

[bogdanw]

It should be shown by the same profiles show command, but with a different profileIdentifier

 

[irock101]

Try to remove the second profile.

sudo profiles remove -com.apple.applicationaccess.digital_health_restrictions.account.settings

Password:

profiles requires a file path or identifier to run this command. Use 'profiles help' for help.

 

[irock101]

Profile identifier shows as:

profileIdentifier: system.dateandtime.force_date_time_configuration_1313185527

So i put into terminal: profiles remove - system.dateandtime.force_date_time_configuration_1313185527
and the output i get is: profiles requires a file path or identifier to run this command.

Those are the only 2 profiles

 

[bogdanw]

Sorry, I didn't notice it in the image

profiles remove -identifier=com.apple.applicationaccess.digital_health_restrictions.account.settings

 

[irock101]

Sorry, I didn't notice it in the image

profiles remove -identifier=com.apple.applicationaccess.digital_health_restrictions.account.settings

Thanks for your help mate but getting the same error again.


profiles remove -identifier=com.apple.applicationaccess.digital_health_restrictions.account.settings


profiles remove for identifier:'com.apple.applicationaccess.digital_health_restrictions.account.settings' and user:'myusername' returned -205 (The operation couldn’t be completed. (CPProfileManager error -205.))

 

[irock101]

If I type in sudo profiles remove...

I get this output:
profiles remove for identifier:'com.apple.applicationaccess.digital_health_restrictions.account.settings' and user:'root' returned -205 (The operation couldn’t be completed. (CPProfileManager error -205.))