Can't back Iphone 5se to compter

Discussion in 'iPhone' started by theslaz, Apr 22, 2016.

  1. theslaz macrumors 6502

    Dec 12, 2009
    Calgary; Alberta; Canada
    Had this problem back in January when my wife purchased a Iphone 6s. Tried to restore the Iphone from her older Desktop Imac 2008 with Lion 10.7.5 and Itunes version 12.2.2; she got an error stating that it needed a newer version of Itunes. Clicking update Itunes tells her that her Itunes is up to date.

    She just tried to backup again and gets the same error.

    Is there a workaround to this?

    Just noticed that I mentioned that she has a 5se. Not; she has a Iphone 6s. I have a 5se! Couldn't see how to edit the heading. Should be "Can't backup Iphone 6s to computer"
  2. pcoventry76 macrumors member

    Apr 3, 2016
    What is this 5SE? Do you mean the 5 OR the SE?
  3. keysofanxiety macrumors G3


    Nov 23, 2011
    Lion will not support the latest version of iTunes. You will need to update to El Capitan (OS X 10.11).

    To do this, open the App Store on their computer, and click the 'Updates' tab. There should be the El Cap update visible there. It's a free upgrade. Once that's downloaded and installed, the backup through iTunes should work fine.
  4. theslaz thread starter macrumors 6502

    Dec 12, 2009
    Calgary; Alberta; Canada
    Forgot to mention that I also checked for updates on the computer and I still got the "No updates available' message. But, having said that; I did what you suggested and went to the App store. It downloaded the El Cap update and installed it. Only problem was; I had no Blue Tooth. Had to fix that before I could try anything. But everything is good. The phone is backed up.

    Thanks for your prompt reply.
  5. TantalizedMind macrumors 6502a


    Feb 5, 2007
    What's an Iphone 5se? Itunes? Imac?


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