Can't back up iPhone X

[tirk]

Yesterday I moved from a Windows 7 to a new Windows 10 pc. My iPhone which has never caused any issues before like this, now just won't back up, either via iTunes (I've tried various usb cables, and all the usb ports on the pc, I've even tried wifi!) or to iCloud. However, everything seems to sync to iTunes OK, I just get the error (with iTunes):

"iTunes could not back up the iPhone "xxxx" because an error occured while reading from or writing to the iPhone"

or with iCloud backup:

"The last backup could not be completed because of poor network conditions"

Any suggestions??

 

[axantas]

If you connect your iPhone to a new PC, you first have to "trust" the PC to get access. Usually there is a message on the phone every time you connect it. It appears every time, until you have confirmed it.
Syncing might be a different thing - working without trusting the new PC.

Backup to iCloud should not be related to that, as it happens without your PC.

 

[tirk]

If you connect your iPhone to a new PC, you first have to "trust" the PC to get access. Usually there is a message on the phone every time you connect it. It appears every time, until you have confirmed it.
Syncing might be a different thing - working without trusting the new PC.

Thanks, but I'd already done that.

 

[Minorite]

Check if you can back up with iMazing, free version is OK for this. If it fails, there should be a more detailed error. Also, there's a console log you can use.

 

[Banglazed]

Have the device connected to PC, launch Device Manager, locate the device and update it. When you install Windows 10, it ended up using a different driver.

Another way is to update iTunes if it’s not the latest.

 

[tirk]

Thanks for your suggestions, I've now sorted the problem. It seems it was caused by me omitting to copy over the latest iPhone backup with the rest of the iTunes library. I did this and all started to work again.

 

[jpadhiyar]

You can borrow a Mac of your friend or colleague and try to sync your iPhone X there. If everything goes smooth, it could be a problem with the Windows computer. As far as third-party software programs are concerned, they fetch data from iTunes.

 

[Minorite]

Thanks for your suggestions, I've now sorted the problem. It seems it was caused by me omitting to copy over the latest iPhone backup with the rest of the iTunes library. I did this and all started to work again.

Good to hear this! But don't really understand how you did it You mean that you had some pending sync in the background, and you just finished it?