Can't back up iphone

Discussion in 'iPhone' started by enjay72, Apr 16, 2017.

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  1. enjay72, Apr 16, 2017
    Last edited: Apr 16, 2017

    enjay72 macrumors newbie

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    Apr 16, 2017
    #1
    Please help!! I have a new laptop and I'm trying to back up my iphone 5s. It gets almost to the end of the process and then disconnects. I'm so confused. I've read a suggestion that there may be a security issue somewhere but I'm lost as to what to look for?

    EDIT I tried backing it up on my old laptop which I have been using for years. It won't work on that now either. Just tells me that 'the iphone has been disconnected'.
     
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  2. Mlrollin91, Apr 16, 2017

    Mlrollin91 macrumors G5

    Mlrollin91

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    #2
    Is it saying 'iPhone connection was reset'?

    If so, try the following as it works for me when this issue arises.

    Go to iTunes Preferences and make sure there are no backups listed. If so, delete them. Then quit iTunes. Make sure its fully closed out. Next, unplug your iPhone. Plug it back in. Open iTunes. Sync iPhone and then backup iPhone.

    I know its slightly long, confusing and tedious, but it should work.
     
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  3. enjay72, Apr 16, 2017

    enjay72 thread starter macrumors newbie

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    #3
    Thanks for your reply. No it's saying this iphone was disconnected? I've just tried it in my old laptop which I've been using to back it up for years and it won't work on that either?
     
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  4. Mlrollin91, Apr 16, 2017

    Mlrollin91 macrumors G5

    Mlrollin91

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    #4
    Can you post a screenshot?
     
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  5. Applejuiced, Apr 16, 2017
    Last edited: Apr 16, 2017

    Applejuiced macrumors Westmere

    Applejuiced

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    #5
    Try another USB wire, different computer.
    Make sure you have the latest iTunes installed on the computer.
    If it still fails I'd backup to iCloud.
    Restore the iPhone via iTunes and setup as new.
    Then restore from the iCloud backup.
    The current iOS build installed on your iPhone might have software issues/bugs causing it not to backup to your local iTunes library.
     
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  6. enjay72, Apr 16, 2017

    enjay72 thread starter macrumors newbie

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    #6
    --- Post Merged, Apr 16, 2017 ---
    Thanks.... I have the latest iTunes.
    icloud only gives me 5gb - not enough to do my whole phone?
    I've backed my iphone up lots of times since my last software update and all of a sudden I'm experiencing this problem. I would have thought bugs wouldn't just suddenly appear?
     

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  7. Applejuiced, Apr 16, 2017

    Applejuiced macrumors Westmere

    Applejuiced

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    #7
    Yes software bugs do happen randomly.
    No rhyme or reason.
    Try cleaning your USB port on your phone and test out another wire and computer port connection to rule out faulty connection.
     
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  8. enjay72, Apr 16, 2017

    enjay72 thread starter macrumors newbie

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    #8
    Just my luck!
    I have tried a couple of cables and USB ports (and laptops) to do the back up. It will however charge from both laptops. It's just the back up it can't do? I'm ready to throw it out of the window!!
     
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  9. Mlrollin91, Apr 16, 2017

    Mlrollin91 macrumors G5

    Mlrollin91

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    #9
    Sorry I can't be of more help as I only have macOS. Usually that issue can be solved with my steps but that is for macOS. Maybe try contacting Apple?
     
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  10. enjay72, Apr 16, 2017

    enjay72 thread starter macrumors newbie

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    #10
    Thanks anyway.
     
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