Can't Backup iPhone To Computer (Mac)

Discussion in 'iPhone Tips, Help and Troubleshooting' started by Two Stacks, Jun 16, 2015.

  1. Two Stacks macrumors regular

    Joined:
    Apr 22, 2015
    Location:
    New Orleans
    #1
    I've backed up my phone to computer for years back to the first iphone. I do it once a month or so.

    Today I get this error:

    "iTunes could not backup this iPhone because an error occured."

    However, it syncs fine.

    Latest version of iTunes, OSX and iOS software, not jailbroken.

    Hate when i can't fix a tech problem lol. Any help? I'm very tech savvy, so feel free.

    I've already deleted old backups and cleared the lockdown folder, checked for updates, etc.
     
  2. Cmd-Z macrumors 6502

    Cmd-Z

    Joined:
    Nov 14, 2014
    Location:
    Coyote, CA
    #2
    Have you tried a Reset and/or Restore from backup on the iPhone?

    I presume your Mac has enough free space, but how big is your iPhone's Camera Roll? Since that is part of your backup, a very large Camera Roll may interfere with the backup process (just a guess).
     
  3. brobson macrumors 6502

    brobson

    Joined:
    Aug 13, 2004
    Location:
    Dallas
    #3
    I have the same problem, 6k photos is making the camera and other apps not usable
     
  4. Minorite macrumors 6502

    Minorite

    Joined:
    May 8, 2018
    Location:
    Poland
    #4
    Get iMazing free version and try to make a backup. If it fails check the error and make one more backup with console opened to get logs. Filter by 'BackupAgent' to get only backup logs.

    p.s. Any chance that there's an iCloud sync in progress? Have you tried airplane mode?
     
  5. brobson macrumors 6502

    brobson

    Joined:
    Aug 13, 2004
    Location:
    Dallas
    #5
    Turned out to be a simple needing to update my computer, then I could update the phone.
     

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