can't believe I got great customer service from ATT!!

Discussion in 'iPhone' started by grassfeeder, Jun 16, 2009.

  1. grassfeeder macrumors regular

    Jun 9, 2009
    So, cliff notes.....

    I purchased the original iPhone on March 17th of 2008. It kicked the bucket about 3 months ago where I purchased a refurb 8gig 3g for $99. When I checked my 'upgrade' date it had me listed at 8/19/2010.

    I called in and informed them that since I purchased a 'refurb' 3g that my renewal date shouldn't have changed from the original. He agreed and said that it should be 20 months from my initial iPhone purchase and it's being pushed back to October 17th of this year......

    I can't believe they're actually helpful. Even if I don't decide to jump on the 3gs banwagon, it'll be nice to not have to wait till next August if there is another release in 12 months.....
  2. fireshot91 macrumors 601


    Jul 31, 2008
    Northern VA
    Err, even for the refurbs,you sign a 2 year contract.

    You got lucky.
  3. grassfeeder thread starter macrumors regular

    Jun 9, 2009
    Totally, my arguement (if you even want to call it that cause there was none) was that I had zero issue with the two-year contract however due to purchasing the refurb, I should not have had the 'upgrade' date adjusted.
  4. ouimetnick macrumors 68020


    Aug 28, 2008
    Beverly, Massachusetts
    Yes you should have. The referbished iPhone 3G is still subsidized.
  5. ooorange macrumors newbie

    Jun 16, 2009
    Who did you talk to? The standard 611 reps told me that they are unable to change upgrade dates.
  6. grassfeeder thread starter macrumors regular

    Jun 9, 2009
    The standard 611 guy is who I spoke with. He submitted the date chage request and it was processed. He said it was correct that the 'upgrade' date should not have been changed with the purchase of a refurb.
  7. acfusion29 macrumors 68040


    Nov 8, 2007
    How? Like others have mention, it was subsidized. Do you know what that means? Your paying less money for it because AT&T is guaranteed to have the phone paid off since your on a contract.

    The reason phone's cost $500-$800 without a contract is because company's like AT&T can't guarantee how long you will be a customer. By locking you into a contract, they know for sure they won't lose any money on it.

    Anyways, your request will most likely denied when a proper representative that knows they they're doing simply declines it.
  8. fleshman03 macrumors 68000


    May 27, 2008
    Sioux City, IA
    There is a difference with the Premier 611 guys and the normal 611 gals.

    Hours of operation are longer for Premier customers, plans are slightly cheaper and better customer service.
  9. grassfeeder thread starter macrumors regular

    Jun 9, 2009
    I don't believe I'm a "premier" customer. I simply just picked up my handset, hit 611 and spoke to a nice, thorough guy and had a very civil conversation with him.

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