Can't Cancel Order Online

Discussion in 'Apple Watch' started by lastation4, Apr 26, 2015.

  1. lastation4 macrumors member

    Joined:
    Apr 24, 2015
    Location:
    Austin, TX
    #1
    Any insight on why I am unable to cancel using the Cancel Order button on the order status page? When I do, it gives me the following message:

    Does this maybe mean things are moving along?
     

    Attached Files:

  2. Surfer13134 macrumors 6502a

    Joined:
    Jun 12, 2010
    Location:
    Florida
    #2
    Your order is probally preparing for shipment
     
  3. lastation4 thread starter macrumors member

    Joined:
    Apr 24, 2015
    Location:
    Austin, TX
    #3
    Yay! :D
     
  4. Appl3FTW macrumors 601

    Appl3FTW

    Joined:
    Nov 15, 2012
    #4
    Lol huh? I thought u wanted to cancel... Haha
     
  5. edlex macrumors 68000

    edlex

    Joined:
    Apr 14, 2010
    Location:
    Miami, FL
    #5
    You are on your way sir!
     
  6. lastation4 thread starter macrumors member

    Joined:
    Apr 24, 2015
    Location:
    Austin, TX
    #6
    Eh more of a test to see if the cancel still works. Maybe find an indicator before status change? I don't know. Heh.
     
  7. stavsetty macrumors member

    Joined:
    Apr 24, 2015
    #7
    This is what Apple says: "Since your items are ready for shipment we are unable to cancel or change your order. However, once the items ship, you may be able to make a return from the Orders page. To request a return now, please call Apple Online Store Customer Service at 1-800-MY-APPLE"

    Your order is probably preparing for shipment. Congrats! :)
     
  8. lastation4 thread starter macrumors member

    Joined:
    Apr 24, 2015
    Location:
    Austin, TX
    #8
    What gets me is that it still says Processing.
     
  9. horsebattery macrumors 6502

    Joined:
    Sep 24, 2013
    #9
    For what it's worth, mine also had the same message when I tried to either: change the shipping address or attempted to cancel the order. It stayed that way for 2 days, until it eventually changed to Preparing for Shipment.
     
  10. stavsetty macrumors member

    Joined:
    Apr 24, 2015
    #10
    Just give it some time and I'm sure it'll update.
     
  11. codyc815 macrumors member

    Joined:
    Jan 7, 2009
    #11
    I ordered a total of three watches.

    A 42mm Milanesd at xx:09

    A 42mm Sport with White band a week ago.

    A 38mm BCB yesterday

    I was just experimenting to see if any shipped sooner than the Milanese.

    I decided to cancel the other two today. I cancelled the 38 BCB just fine. The 42mm while sport gave me the unable to cancel message. I hit the cancel button on the Milanese as an experiment, and it didn't give me the message (though I didn't confirm the cancellation).
     
  12. k3ith macrumors regular

    k3ith

    Joined:
    Jul 1, 2007
    Location:
    New York, NY
    #12
    hate to burst everyone's bubble, but this happened to me on a space gray sport to be delivered in JUNE. I just called the number provided and they were able to cancel it no problem.
     
  13. martinctv macrumors regular

    Joined:
    Dec 16, 2014
    #13
    Check your CC to see if any charges.
     
  14. nospleen macrumors 68000

    nospleen

    Joined:
    Dec 8, 2002
    Location:
    Texas
    #14
    Did you order with any apple gift cards? I tried to cancel earlier and received the same message as the OP. I thought it may have to do with the gift cards.
     
  15. Natzoo macrumors 65816

    Natzoo

    Joined:
    Sep 16, 2014
    Location:
    Not sure where i am
    #15
    ordered mine yesterday and it says processing for shipment. I only have to wait an estimated 4-6 weeks. SS with white sports band
     
  16. lastation4 thread starter macrumors member

    Joined:
    Apr 24, 2015
    Location:
    Austin, TX
    #16
    Nope. Did it all on credit card. I guess it might just be stupid rn.
     
  17. k3ith macrumors regular

    k3ith

    Joined:
    Jul 1, 2007
    Location:
    New York, NY
    #17
    No ordered with a credit card
     
  18. Ludatyk macrumors 65816

    Ludatyk

    Joined:
    May 27, 2012
    Location:
    Texas
    #18
    When did you order it?
     
  19. lastation4 thread starter macrumors member

    Joined:
    Apr 24, 2015
    Location:
    Austin, TX
    #19
    Today at 08:20 CDT. >:]
     
  20. Ludatyk macrumors 65816

    Ludatyk

    Joined:
    May 27, 2012
    Location:
    Texas
    #20
    Which model did you order? I ordered the 42 SG Sport model... I already know it's going to be a loooooooong wait for me.
     
  21. lastation4 thread starter macrumors member

    Joined:
    Apr 24, 2015
    Location:
    Austin, TX
    #21
    38mm Green Sport. That's probably why I guess...
     
  22. macuserpl macrumors 6502

    macuserpl

    Joined:
    Sep 28, 2012
    Location:
    Szczecin, Poland
    #22
    I'm afraid that if I click the button it will actually get cancelled. Is there some other step required to confirm that you want to cancell just to check if I get the same message as OP?
     
  23. lastation4, Apr 26, 2015
    Last edited: Apr 26, 2015

    lastation4 thread starter macrumors member

    Joined:
    Apr 24, 2015
    Location:
    Austin, TX
    #23
    Yep. They take you to a confirmation page

    ----------

    Apple basically told me that they don't know why it is doing it.
     
  24. madsci954 macrumors 68030

    Joined:
    Oct 14, 2011
    Location:
    Ohio
    #24
    On Friday, I tried to change my shipping address, I was given the edit fields but couldn't finalize. Initially thought, like you, was preparing but maybe it was a system, glitch :( honestly don't see mine shipping later this week at the earliest tbh
     
  25. Hummyq, Apr 26, 2015
    Last edited: Apr 26, 2015

    Hummyq macrumors newbie

    Joined:
    Apr 22, 2015
    #25
    I ordered a 42mm sport w/ blue band on friday and am also getting the same message. I wanted to see if it would beat my 42mm SG. I talked to an apple representative and they said it may be because it is starting to prepare for shipment since my payment has been pre authorized and that usually occurs when they are starting to tradition into preparing for shipment.
     

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