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Can't Cancel Order Online
- Thread starter lastation4
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Eh more of a test to see if the cancel still works. Maybe find an indicator before status change? I don't know. Heh.
This is what Apple says: "Since your items are ready for shipment we are unable to cancel or change your order. However, once the items ship, you may be able to make a return from the Orders page. To request a return now, please call Apple Online Store Customer Service at 1-800-MY-APPLE"
Your order is probably preparing for shipment. Congrats!
Your order is probably preparing for shipment. Congrats!
This is what Apple says: "Since your items are ready for shipment we are unable to cancel or change your order. However, once the items ship, you may be able to make a return from the Orders page. To request a return now, please call Apple Online Store Customer Service at 1-800-MY-APPLE"
Your order is probably preparing for shipment. Congrats!
What gets me is that it still says Processing.
For what it's worth, mine also had the same message when I tried to either: change the shipping address or attempted to cancel the order. It stayed that way for 2 days, until it eventually changed to Preparing for Shipment.
I ordered a total of three watches.
A 42mm Milanesd at xx:09
A 42mm Sport with White band a week ago.
A 38mm BCB yesterday
I was just experimenting to see if any shipped sooner than the Milanese.
I decided to cancel the other two today. I cancelled the 38 BCB just fine. The 42mm while sport gave me the unable to cancel message. I hit the cancel button on the Milanese as an experiment, and it didn't give me the message (though I didn't confirm the cancellation).
A 42mm Milanesd at xx:09
A 42mm Sport with White band a week ago.
A 38mm BCB yesterday
I was just experimenting to see if any shipped sooner than the Milanese.
I decided to cancel the other two today. I cancelled the 38 BCB just fine. The 42mm while sport gave me the unable to cancel message. I hit the cancel button on the Milanese as an experiment, and it didn't give me the message (though I didn't confirm the cancellation).
hate to burst everyone's bubble, but this happened to me on a space gray sport to be delivered in JUNE. I just called the number provided and they were able to cancel it no problem.
Did you order with any apple gift cards? I tried to cancel earlier and received the same message as the OP. I thought it may have to do with the gift cards.
Which model did you order? I ordered the 42 SG Sport model... I already know it's going to be a loooooooong wait for me.
I'm afraid that if I click the button it will actually get cancelled. Is there some other step required to confirm that you want to cancell just to check if I get the same message as OP?
Yep. They take you to a confirmation page
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Apple basically told me that they don't know why it is doing it.
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On Friday, I tried to change my shipping address, I was given the edit fields but couldn't finalize. Initially thought, like you, was preparing but maybe it was a system, glitch
honestly don't see mine shipping later this week at the earliest tbh