Can't connect to exchange server

Discussion in 'macOS' started by Jiggy1965, Nov 16, 2010.

  1. Jiggy1965 macrumors newbie

    Oct 7, 2008
    Our company has gotten new email addresses from a new email provider. In Outlook it is fairly easy to set up. Everything is 'found' automatically.

    On my Mac however, I have to setup an Exchange account in Mac Mail by hand. The problem is, the account won't connect to the mail server which is found through a internal ip address. When I ping that address through Terminal it works, so that ip address is ok. When I setup the mail account however it says 'The Exchange Server at '172.**.**.**' won't respond'. User and Pass are ok cause I can view my mail through the webmail account.

    Why can I Ping that 172 ip address, but Mail won't connect to it? Is there something the IT department should do extra to make it work?
  2. aarond12 macrumors 65816


    May 20, 2002
    Dallas, TX USA
    I was also unable to connect to our Exchange server using Mac mail. I think it may be using IMAP to connect rather than MAPI. If you can convince your IT department to enable IMAP on your server, it should work... even if just as a regular IMAP e-mail server.

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