Become a MacRumors Supporter for $25/year with no ads, private forums, and more!
  • Did you order new AirTags? We've opened a dedicated AirTags forum.

Tyler23

macrumors 603
Original poster
Dec 2, 2010
5,655
158
Atlanta, GA
Since yesterday, I haven't been able to connect to iTunes. I can't update apps, download apps, or view the iTunes Store on my iPhone or my MacBook Pro.

I've tried restarting both, but hasn't helped. I have no issues connecting to wifi on either, nor to my cellular network on my iPhone. All other Internet tasks work fine, but I cannot access anything to do with my apple account.

Any ideas? I've spoken to apple support but so far they have not been helpful.

iPhone 5 on iOS 6.1.3
MBP (2009) on 10.8.3
 

Tyler23

macrumors 603
Original poster
Dec 2, 2010
5,655
158
Atlanta, GA
Have you tried logging in to http://www.icloud.com or http://store.apple.com/?

If it works at least you know your account is still active.

I can log into the apple store. Can't test iCloud.com since I'm not near my computer. My account seems fine. The App Store on my phone recognized new updates, but when I hit update it shows the loading bar (empty) but never loads at all. After a minute or so I begin to get the "can't connect to iTunes" message.
 
Comment

Furzul

macrumors 6502a
Jan 13, 2013
745
352
Derbyshire, England
I had exactly the same problem as the opening poster after the latest update. Everything was working fine except I could not connect with iTunes store. I did a restore from a iTunes backup up and it is now working fine. Do not know why though, so still do not know what was wrong.
 
Comment
Register on MacRumors! This sidebar will go away, and you'll see fewer ads.