Can't connect to iTunes

Discussion in 'iOS 6' started by Tyler23, Mar 20, 2013.

  1. Tyler23 macrumors 603

    Tyler23

    Joined:
    Dec 2, 2010
    Location:
    Atlanta, GA
    #1
    Since yesterday, I haven't been able to connect to iTunes. I can't update apps, download apps, or view the iTunes Store on my iPhone or my MacBook Pro.

    I've tried restarting both, but hasn't helped. I have no issues connecting to wifi on either, nor to my cellular network on my iPhone. All other Internet tasks work fine, but I cannot access anything to do with my apple account.

    Any ideas? I've spoken to apple support but so far they have not been helpful.

    iPhone 5 on iOS 6.1.3
    MBP (2009) on 10.8.3
     
  2. treichert macrumors 6502

    Joined:
    Nov 7, 2007
    Location:
    Aachen, Germany
    #2
    This happened to me on both an iPhone and an iPad.

    I had to log out of the stores in the settings app and log back in.
     
  3. Tyler23 thread starter macrumors 603

    Tyler23

    Joined:
    Dec 2, 2010
    Location:
    Atlanta, GA
    #3
    Appreciate the response!

    Unfortunately I've tried that and didn't solve it. Still the same problem.
     
  4. TheRainKing macrumors 6502a

    TheRainKing

    Joined:
    Jun 11, 2012
    #4
  5. Tyler23 thread starter macrumors 603

    Tyler23

    Joined:
    Dec 2, 2010
    Location:
    Atlanta, GA
    #5
    I can log into the apple store. Can't test iCloud.com since I'm not near my computer. My account seems fine. The App Store on my phone recognized new updates, but when I hit update it shows the loading bar (empty) but never loads at all. After a minute or so I begin to get the "can't connect to iTunes" message.
     
  6. Furzul macrumors 6502

    Furzul

    Joined:
    Jan 13, 2013
    Location:
    Derbyshire, England
    #6
    I had exactly the same problem as the opening poster after the latest update. Everything was working fine except I could not connect with iTunes store. I did a restore from a iTunes backup up and it is now working fine. Do not know why though, so still do not know what was wrong.
     

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