Can't Delete Music on iPhone 5

Discussion in 'iPhone Tips, Help and Troubleshooting' started by Newmacer2, Nov 11, 2014.

  1. Newmacer2 macrumors regular

    Joined:
    Aug 14, 2009
    Location:
    Denver Colorado
    #1
    I haven't been able to figure out a way to delete certain music off my iPhone 5s. This must be a common problem because I've Googled it and found many suggestions but nothing works. Yesterday, out of desperation, I deleted my entire music library in iTunes on my iMac. Then I tried to Sync my library to my phone. It eliminated some, but not all. I even still have the (blankety-blank) U2 album that appeared on my phone one day uninvited! Can anyone give me a good suggestion for fixing my phone other than resetting everything? Thanks.
     
  2. Newmacer2 thread starter macrumors regular

    Joined:
    Aug 14, 2009
    Location:
    Denver Colorado
    #2
    I think I have an answer to my own question. I may be way off base, but I doubt it. I do believe Apple has made it difficult if not impossible to delete music on the iPhone, so that you will subscribe to their "Match" program at $24.99/year. With Match you manipulate your music choices easily. Apple is steadily becoming more unscrupulous everyday and moving away from my budget.
     
  3. heisenberg123 macrumors 603

    heisenberg123

    Joined:
    Oct 31, 2010
    Location:
    Hamilton, Ontario
    #3
    settings, Music, make sure show all music id off
     
  4. Newmacer2 thread starter macrumors regular

    Joined:
    Aug 14, 2009
    Location:
    Denver Colorado
    #4
    Thanks, but this just gets rid of some of the music. This is strange. There were three albums that I purchased from iTunes. Two are now gone and one remains. Also, the album I really want to delete is one I downloaded from a CD. It's still there. I really would like to get rid of this music, not just hide it as turning off "show all music" does. Is this not possible?
     
  5. heisenberg123 macrumors 603

    heisenberg123

    Joined:
    Oct 31, 2010
    Location:
    Hamilton, Ontario
    #5
    well my suggestion does just hide the songs not on the device but attached to the apple ID

    to delete songs actually on the device just swipe them to the left

    am I not understanding your issue?
     
  6. Newmacer2 thread starter macrumors regular

    Joined:
    Aug 14, 2009
    Location:
    Denver Colorado
    #6
    It's probably me not understanding. Swiping doesn't delete them. It doesn't do anything. I'm in the "music" iTunes app where I play the songs. Should I be somewhere else?
     
  7. heisenberg123 macrumors 603

    heisenberg123

    Joined:
    Oct 31, 2010
    Location:
    Hamilton, Ontario
    #7
    ya somethings not right you should be able to swipe to delete from the Music app
     
  8. Newmacer2 thread starter macrumors regular

    Joined:
    Aug 14, 2009
    Location:
    Denver Colorado
    #8
    Bummer. I just checked my iPad too and it's the same way. Can't delete anything. I guess I'm going to have to reset and erase all my data. That's troubling. Thanks for your help though.
     
  9. Cmd-Z macrumors 6502

    Cmd-Z

    Joined:
    Nov 14, 2014
    Location:
    Coyote, CA
    #9
    I've had this stubborn issue too, and attribute it to either (1) iTunes purchases I made right from my iPhone or iPad or (2) where I accidentally tapped a cloud icon next to a purchased song that wasn't on my device.

    Sometimes I can delete them with a swipe, but sometimes that doesn't work. If you connect your device to iTunes and look at your device's contents from iTunes, do these songs have a gray circle next to them, like they're waiting to download? You may have to restore to get rid of 'em. I had to manually delete all songs via iTunes first, save a backup, then restore to that backup to ensure the songs don't come back. Good luck!
     
  10. Alimar macrumors 6502a

    Alimar

    Joined:
    Sep 17, 2014
    Location:
    New York State
    #10
    Try going to: General, Usage, Manage Storage, Storage, Music. You will see the albums/songs that are on the device. You can delete them one by one in the next level.
     
  11. Cmd-Z macrumors 6502

    Cmd-Z

    Joined:
    Nov 14, 2014
    Location:
    Coyote, CA
    #11
    Is that any different from deleting songs/albums/artists from within the Music app itself?
     
  12. Alimar macrumors 6502a

    Alimar

    Joined:
    Sep 17, 2014
    Location:
    New York State
    #12
    I have found that if I just delete from the app, when I plug in to iTunes, the title(s) is/are still there. Same for movies... the item(s) remain on the device... taking up memory... but are invisible. The way I outlined above seems to delete all traits.
     
  13. Newmacer2 thread starter macrumors regular

    Joined:
    Aug 14, 2009
    Location:
    Denver Colorado
    #13
    Thank you for your post. Actually the stubborn music (the songs that won't go away) are from a CD I downloaded to my computer then iPhone and iPad. I managed to delete this music in iTunes on my iMac but they won't go away on my devices.
     
  14. Newmacer2 thread starter macrumors regular

    Joined:
    Aug 14, 2009
    Location:
    Denver Colorado
    #14
    P.s.

    What's even more strange is that when I downloaded this album (the one that won't go away), I also downloaded six or seven other albums from CDs at the same time. I deleted them with no problem. They're gone.
     
  15. Newmacer2 thread starter macrumors regular

    Joined:
    Aug 14, 2009
    Location:
    Denver Colorado
    #15
    Any more updates

    I'm still unable to delete them. Anyone have any other ideas? It is the music I added from a CD that I can't delete.
     
  16. rigormortis macrumors 68000

    rigormortis

    Joined:
    Jun 11, 2009
    #16
    as long as itunes match is off

    you should be able to connect your iPhone to itunes
    click on phone
    maybe you have to show the side bar
    to see music

    click on the music tab on the phone section
    uncheck sync music
    and resync

    that should delete everything on the iPhone

    syncng is one way it goes from the library to the phone and not the other way around unless the music was purchased from the itunes store
     
  17. Newmacer2 thread starter macrumors regular

    Joined:
    Aug 14, 2009
    Location:
    Denver Colorado
    #17
    No good

    Thanks, but it didn't work. I still have the album on my phone (UGH!). By the way, when you say "as long as itunes match is off", I'm not sure what that means. I have not subscribed to itunes match. In "Settings/itunes & App Store", under "show all" I have music turned off.

    I really want to get rid of it because I like to shuffle all my tunes when I'm listening to music and this awful album has several songs in it. So, I'm forced to listen to them unless I manually go to the next one.

    Thanks so much for trying to help.


     
  18. rigormortis macrumors 68000

    rigormortis

    Joined:
    Jun 11, 2009
    #18
    when you subscribe to itunes match, it prevents itunes from syncing music to you phone
     
  19. markyr17 macrumors 65816

    markyr17

    Joined:
    Apr 8, 2010
    #19

    No
     
  20. Newmacer2 thread starter macrumors regular

    Joined:
    Aug 14, 2009
    Location:
    Denver Colorado
    #20
    So...

    ...You're saying I can solve my problem and gain control of my phone again by paying Apple $25.00/year? Apple is getting more like Comcast everyday. I think I'll pass...just on the principle. I do appreciate your help though.

     
  21. Foggydog macrumors 6502

    Foggydog

    Joined:
    Nov 8, 2014
    Location:
    Left Coast
    #21
    Thank you. Now I know that I can delete songs or whole albums right from the phone. Neeto. ;)
     
  22. Newmacer2 thread starter macrumors regular

    Joined:
    Aug 14, 2009
    Location:
    Denver Colorado
    #22
    Not Me

    My phone doesn't work that way. As I mentioned in a previous post, I cannot swipe left to right or right to left to delete songs or albums.
     
  23. rigormortis macrumors 68000

    rigormortis

    Joined:
    Jun 11, 2009
    #23

    nononoonononnonono

    i only meant to say that the #1 reason why you can't delete music on an iPhone, or you cannot sync your music collection to an iPhone is because you have itunes match and you are actually paying $25

    if you are not paying $25 then their is something seriously wrong and you should take it to the genius bar or call applecare.

    applecare phone support should be free for itunes related questions

    if not tell them , " i want an exemption because i recently installed iOS 8"

    what i am saying is that on a normal run of the mill iPhone, if it refuses to sync music or refuses to delete songs, it is because you are paying $25 subscription to itunes match

    as long as itunes match is not subscribed to, you should of been able to delete any music you had on your phone and sync it
     
  24. Newmacer2 thread starter macrumors regular

    Joined:
    Aug 14, 2009
    Location:
    Denver Colorado
    #24
    Thank you.

     
  25. Thor774 macrumors regular

    Thor774

    Joined:
    Sep 14, 2007
    #25
    iPhone 6 appears to just hide the music when you delete it

    iPhone 6+
    MBP with Yosemite fully updated.

    I was going to make a new post on this but found this one. I think my situation is related.

    I don't:

    - Have iTunes Match service
    - Do not sync music (or anything else) between iTunes on the Mac and the iPhone. All my syncing options are disabled in iTunes.

    The only reasons I physically connect the iPhone to the mac are:

    - To transfer photos to iPhoto (now Photos app)
    - To backup the iPhone locally on the Mac using iTunes
    - To manually transfer files via drag and drop from the Mac to the iPhone using iTunes (mostly audiobooks in MP3, M4a and M4b format and videos in MP4, MOV and M4V format).

    Yesterday I transferred an audiobook to the iPhone but there was something wrong with it (it did not remember the place where I have stopped listening). I decided that I had to check the playback options for the file on iTunes (remember playback position and skip when shuffling). As I had the file on the iTunes library on the Mac I just swiped left over the audiobook on the Music app on the phone and pressed Delete. When I connected the iPhone to iTunes I was surprised to find the file still under the Audiobooks section on the phone. When I tried to play the file from iTunes I got an error and the file was marked with a "!". I proceeded to restart the iPhone and to connect it again to the Mac to see if the file disappeared but it was still showing there. I deleted the file from iTunes and it did not show anymore.

    This lead me to think that there is a bug somewhere. I don't know if it is an iTunes problem or an iPhone one, but there is definitely something going on.

    Maybe deleting the audiobook file from Settings -> Usage -> Storage on the iphone could completely delete it from the phone, as named previously in this thread. I am not sure if the file is still on the iPhone when this happens, or if it is just an aftermath of the deleted file that is getting iTunes confused.
     

Share This Page