Can't delete weird app

Discussion in 'iPad Tips, Help and Troubleshooting' started by Chemicalphoenix3, Jul 16, 2017.

  1. Chemicalphoenix3, Jul 16, 2017
    Last edited: Jul 16, 2017

    Chemicalphoenix3 macrumors newbie

    Joined:
    Jul 16, 2017
    #1
    My nephew downloaded this app on his iPad and it's just a bunch of numbers and won't delete. I have already reset by holding down home and power, network reset, airplane mode reset and tried deleting, and signing out of app store and back in. Nothing works. Please help. I tried to post a picture but it won't work the app name says it is -5381922720793902684
     
  2. Stefan johansson macrumors 65816

    Stefan johansson

    Joined:
    Apr 13, 2017
    Location:
    Sweden
    #2
    Is that iPad jailbroken? If so,that might be the problem.
    If it's not,try restore from security copy if possible.
     
  3. Chemicalphoenix3 thread starter macrumors newbie

    Joined:
    Jul 16, 2017
    #3
    No it is not jailbroken never has been
    --- Post Merged, Jul 16, 2017 ---
    No it is not jailbroken and never have been.
     
  4. Stefan johansson macrumors 65816

    Stefan johansson

    Joined:
    Apr 13, 2017
    Location:
    Sweden
    #4
    Ok,then that's not the problem.
     
  5. akash.nu macrumors 601

    akash.nu

    Joined:
    May 26, 2016
    #5
    An app with that name on the AppStore?! very interesting.
     
  6. Stefan johansson macrumors 65816

    Stefan johansson

    Joined:
    Apr 13, 2017
    Location:
    Sweden
    #6
    Yeah,that's why I suspected a jailbreak.
     
  7. flaubert macrumors regular

    Joined:
    Jun 16, 2015
    #7
    It would be interesting to know if the app shows up in iTunes, and if it is possible to delete it from there. Otherwise, it looks like you will need to plug the iPad into iTunes, let it do a backup (or choose "Back up now"), then choose the "Restore iPad" button to completely wipe your device. Once it has completed the firmware restore you can then perform the data restore to get your apps and data back. My guess is that whatever this app is, it won't survive and come back after a full firmware restore - it sounds like it is in some limbo state where it isn't fully installed.
     
  8. ventmore macrumors 6502a

    Joined:
    Jul 13, 2008
    #8
  9. akash.nu macrumors 601

    akash.nu

    Joined:
    May 26, 2016
    #9
    Still need to know what the app is though and how it got there.
     
  10. ventmore macrumors 6502a

    Joined:
    Jul 13, 2008
    #10
    Not really.

    The device isn't jailbroken, so that app is only from the store. It therefore follows that it's highly unlikely to be anything malicious.

    According to that thread, it's just a broken download, and that's why it doesn't have a name.

    It's up to the OP, but I'd personally just leave it until the next update. If that fixes it, then great......if not, then do a restore.

    All IMHO of course! :)
     
  11. akash.nu macrumors 601

    akash.nu

    Joined:
    May 26, 2016
    #11
    App install generally doesn't work like that. It's either a complete successful installation or nothing. It's very odd for an app to appear like that.
     
  12. ventmore, Jul 22, 2017
    Last edited: Jul 22, 2017

    ventmore macrumors 6502a

    Joined:
    Jul 13, 2008
    #12
    "Generally" being the operative word here. :)

    Haven't had it happen personally......just going from the information in the thread I posted earlier.
    --- Post Merged, Jul 22, 2017 ---
    Maybe try the fix in this thread from the Apple support forums.

    https://discussions.apple.com/message/28509429#28509429
     

Share This Page