Can't display Apple support pages in Safari

Discussion in 'Mac Apps and Mac App Store' started by IanWilson, Dec 17, 2014.

  1. IanWilson macrumors newbie

    Joined:
    Jul 20, 2011
    Location:
    Bristol, UK.
    #1
    I have noticed recently that if I Google some issue or other and the search leads me to an Apple support page like http://support.apple.com/kb/PH18431 for example, Safari just displays a blank page when I follow the link. But if I copy the URL from the address field in Safari and paste it into another browser (say Firefox) I get to see the page perfectly well.

    This only happens with pages at support.apple.com as far as I can see. It is happening both on my MacBook Pro running Yosemite and on my iMac running Mavericks. If I just enter the URL support.apple.com without anything else, however, that page does come up OK.

    What can be the cause of this and what might be the cure? It seems very strange not to be able to view Apple's pages using their own browser.

    Ian
     
  2. nissan.gtp macrumors 6502

    Joined:
    Aug 22, 2007
    Location:
    Virginia
  3. BasicGreatGuy Contributor

    BasicGreatGuy

    Joined:
    Sep 21, 2012
    Location:
    In the middle of several books.
    #3
    In Safari click on Preferences > Privacy > Details > search for apple.com in the list of cookies and remove. Problem should be solved.
     
  4. IanWilson thread starter macrumors newbie

    Joined:
    Jul 20, 2011
    Location:
    Bristol, UK.
    #4
    That works. Thanks.

    Ian
     

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