Can’t do a FaceTime video call on iOS 26 / iPhone 13 Pro. Only FaceTime audio. Red icon to turn on video has a diagonal cross on it.

[Benz63amg]

I checked under privacy to see if I mistakenly blocked access of the camera to FaceTime but I don’t even see FaceTime under the privacy permission page for “Camera”. Would appreciate any help as I can’t do any FaceTime video calls.

 

[Paddle1]

I assume you mean iOS 26? Where was the device purchased? FaceTime is restricted in some regions.

 

[Benz63amg]

I assume you mean iOS 26? Where was the device purchased? FaceTime is restricted in some regions.

Yes iOS 26. I bought the iPhone in the US and I am using it in the US.

 

[jz0309]

I checked under privacy to see if I mistakenly blocked access of the camera to FaceTime but I don’t even see FaceTime under the privacy permission page for “Camera”. Would appreciate any help as I can’t do any FaceTime video calls.

Can you actually take photos with each of the lenses? Maybe a camera is faulty?

 

[Benz63amg]

Can you actually take photos with each of the lenses? Maybe a camera is faulty?

yes i checked, the selfie camera as well as the rear camera are working

 

[jz0309]

yes i checked, the selfie camera as well as the rear camera are working

have you rebooted the phone?
if that doesn't do it, I'd contact Apple support

 

[Benz63amg]

have you rebooted the phone?
if that doesn't do it, I'd contact Apple support

I just restarted the iPhone and FaceTime video started working again, Thank you

 

[Paddle1]

I just restarted the iPhone and FaceTime video started working again, Thank you

A restart is the first thing you should try when something is behaving weirdly like this. You'd be surprised at how much a simple restart can do.

 

[adrianlondon]

Step 1: Check settings
Step 2: Reboot
Step 3: Hard reboot
Step 4: Post asking for help.

I think that certain core features, such as FaceTime video, so rarely go wrong that it's a shock when it does so we forget the reboot steps. At the end of the day, the cliched "Have you tried turning it off and on again?" is still valid.