Cant do anything without MBP freezing

Discussion in 'MacBook Pro' started by dsmush, Mar 17, 2016.

  1. dsmush macrumors newbie

    Joined:
    Aug 29, 2012
    #1
    MacBook Pro Spec : MacBook Pro (15 inch) Mid 2009 Core2Duo 2.53GHz, 4GB DDR3, Nvidia GeForce 9400M, OS X 10.11 El Capitan. (Owned from new)

    Hello,

    I upgraded to El Capitan in February and since around the beginning of March my MBP will just freeze and give me the spinning coloured ball every time I try to do anything and I have to turn it off by holding down the power button I will turn it back on and it might work for about 5 minutes or a couple of clicks/tasks then it just locks up again.

    I've tried clearing the cache through Terminal and repairing the drive using cmd+R on boot up and neither have solved my problem I'm wondering if El Capitan cannot manage with 4GB of RAM.

    What is interesting is I had a similar problem with the same MBP I posted here about back in 2012 but in that instance the MBP wouldn't boot up again after shutting it down from an endlessly spinning coloured ball. I think I ended up taking it back to the Apple Store for them to fix

    Can anyone here help with this? Thanks

    I really hope the new MBPs come soon as this one is driving me crazy I cannot get any work done
     
  2. Weaselboy Moderator

    Weaselboy

    Staff Member

    Joined:
    Jan 23, 2005
    Location:
    California
    #2
    Running El Capitan with 4GB of RAM would definitely not cause this issue.

    For the first couple weeks or so on El Capitan, did it work okay, or did it never work properly with El Capitan?

    Do you get an error message of any time when this happens? Does it seem like the kernel panic described in this document?
     
  3. Jozone macrumors 6502

    Joined:
    Jul 24, 2007
    #3
    I would be suspect of bad sections on the drive -- do you have the original HDD in there?
     
  4. dsmush thread starter macrumors newbie

    Joined:
    Aug 29, 2012
    #4
    Yes it did work for a couple of weeks on El Capitan before the problem started.
    I checked that link and I do get the "You shut down your computer because of a problem" dialogue box. I usually just click cancel but I tried the option to reopen my previous windows but no error log appeared for me to check.
    I also noticed that if I don't do anything with the machine it will freeze/lock up by its self.

    I do work with XAMPP Apache server and MySQL whether that has anything to do with the problem? I was using it at the time this problem first started but it happens now without any of those services running. I do recall the MySQL service not shutting down at one point about 3 weeks ago

    Yes original HDD that came with the MBP is in there. I must admit it does sometimes sound like the HDD is having difficulty when spinning
     
  5. Weaselboy Moderator

    Weaselboy

    Staff Member

    Joined:
    Jan 23, 2005
    Location:
    California
    #5
    /Library/Logs/DiagnosticReports

    Look in this folder for a kernel panic report from the exact date and time of the last crash and post the report here so we can have a look.
     
  6. dsmush thread starter macrumors newbie

    Joined:
    Aug 29, 2012
    #6
    It is taking me awhile I couldn't find the library folder in El Capitan so had to look up how to get there (why have they hidden it!?) Finally found the DiagnosticReports folder only to have it then freeze on me again so have had to turn off and on again. There were 3 crash reports in the folder
    fscuif 2016-02-08
    plugin-container 2016-03-11
    Spotlight 2016-03-13

    I will try to post the contents of that last report here hopefully before it all freezes again and I have to restart yet again
    --- Post Merged, Mar 17, 2016 ---
    Okay here is Spotlight 2016-03-13 crash report
     

    Attached Files:

  7. Weaselboy Moderator

    Weaselboy

    Staff Member

    Joined:
    Jan 23, 2005
    Location:
    California
    #7
    It would not be any of those reports. This would be a crash report from the exact date and time of a system crash. The report will look like the one in this post.
     
  8. dsmush thread starter macrumors newbie

    Joined:
    Aug 29, 2012
    #8
    I must not have problems with kernel panic then as the folder only contains those 3 files. What can I do now? or do I just need to format it all? Theres a couple of things I need to back up first which is going to be annoying having to keep restarting the machine when it freezes
     
  9. Weaselboy Moderator

    Weaselboy

    Staff Member

    Joined:
    Jan 23, 2005
    Location:
    California
    #9
    /Library/Logs/DiagnosticReports

    Are you sure you are looking in the main Library folder and not your users library folder. Triple click the folder path above in this message to select the whole line, then right click and in the Services menu select Reveal in Finder. That will get you to the correct folder.
     
  10. dsmush thread starter macrumors newbie

    Joined:
    Aug 29, 2012
    #10
    Okay found the right folder I was in the wrong one as you suspected took awhile as I'm using the forums via my Windows PC so emailing stuff over to myself before Mac crashes again feels like a race.

    the latest crash report was today and something to do with my anti virus F-Secure although I doubt it causing every crash as there's other crash reports in the folder with a few from Mozilla. Anyway here it is:

    Process: fsavd [53]
    Path: /usr/local/f-secure/fssp/sbin/fsavd
    Identifier: fsavd
    Version: ???
    Code Type: X86 (Native)
    Parent Process: launchd [1]
    Responsible: fsavd [53]
    User ID: 0

    Date/Time: 2016-03-17 21:57:14.045 +0000
    OS Version: Mac OS X 10.11.3 (15D21)
    Report Version: 11
    Anonymous UUID: AB1822FA-38B6-DA24-2083-8A2B8309972D


    Time Awake Since Boot: 1200 seconds

    System Integrity Protection: enabled

    Crashed Thread: 3

    Exception Type: EXC_CRASH (SIGABRT)
    Exception Codes: 0x0000000000000000, 0x0000000000000000
    Exception Note: EXC_CORPSE_NOTIFY

    Application Specific Information:
    abort() called

    Thread 0:: Dispatch queue: com.apple.main-thread
    0 libsystem_kernel.dylib 0x9e1041ce stat$INODE64 + 10
    1 fsavd 0x0002d47c 0x1000 + 181372
    2 fsavd 0x0002738d 0x1000 + 156557
    3 fsavd 0x000290b5 0x1000 + 164021
    4 fsavd 0x00036fab 0x1000 + 221099
    5 fsavd 0x00015e34 0x1000 + 85556
    6 fsavd 0x00008520 0x1000 + 29984
    7 fsavd 0x000225ca 0x1000 + 136650
    8 fsavd 0x000045c5 0x1000 + 13765

    Thread 1:
    0 libsystem_kernel.dylib 0x9e102402 __psynch_cvwait + 10
    1 libsystem_pthread.dylib 0x912d6f6b _pthread_cond_wait + 757
    2 libsystem_pthread.dylib 0x912dacc0 pthread_cond_wait$UNIX2003 + 71
    3 fsavd 0x00044f88 0x1000 + 278408
    4 fsavd 0x00027a41 0x1000 + 158273
    5 libsystem_pthread.dylib 0x912d6a26 _pthread_body + 138
    6 libsystem_pthread.dylib 0x912d699c _pthread_start + 155
    7 libsystem_pthread.dylib 0x912d3f96 thread_start + 34

    Thread 2:
    0 libsystem_kernel.dylib 0x9e0fb84a mach_msg_trap + 10
    1 libsystem_kernel.dylib 0x9e0fac34 mach_msg + 68
    2 fsavd 0x00045393 0x1000 + 279443
    3 libsystem_pthread.dylib 0x912d6a26 _pthread_body + 138
    4 libsystem_pthread.dylib 0x912d699c _pthread_start + 155
    5 libsystem_pthread.dylib 0x912d3f96 thread_start + 34

    Thread 3 Crashed:
    0 libsystem_kernel.dylib 0x9e10258a __pthread_kill + 10
    1 libsystem_pthread.dylib 0x912d8448 pthread_kill + 101
    2 libsystem_c.dylib 0x9c6c4c34 abort + 156
    3 fsavd 0x00029015 0x1000 + 163861
    4 fsavd 0x00029098 0x1000 + 163992
    5 libsystem_pthread.dylib 0x912d6a26 _pthread_body + 138
    6 libsystem_pthread.dylib 0x912d699c _pthread_start + 155
    7 libsystem_pthread.dylib 0x912d3f96 thread_start + 34

    Thread 4:
    0 libsystem_kernel.dylib 0x9e102402 __psynch_cvwait + 10
    1 libsystem_pthread.dylib 0x912d6f6b _pthread_cond_wait + 757
    2 libsystem_pthread.dylib 0x912dacc0 pthread_cond_wait$UNIX2003 + 71
    3 fsavd 0x00044f88 0x1000 + 278408
    4 fsavd 0x00027a41 0x1000 + 158273
    5 libsystem_pthread.dylib 0x912d6a26 _pthread_body + 138
    6 libsystem_pthread.dylib 0x912d699c _pthread_start + 155
    7 libsystem_pthread.dylib 0x912d3f96 thread_start + 34

    Thread 5:
    0 libsystem_kernel.dylib 0x9e102402 __psynch_cvwait + 10
    1 libsystem_pthread.dylib 0x912d6f6b _pthread_cond_wait + 757
    2 libsystem_pthread.dylib 0x912dacc0 pthread_cond_wait$UNIX2003 + 71
    3 fsavd 0x00044f88 0x1000 + 278408
    4 fsavd 0x00027a41 0x1000 + 158273
    5 libsystem_pthread.dylib 0x912d6a26 _pthread_body + 138
    6 libsystem_pthread.dylib 0x912d699c _pthread_start + 155
    7 libsystem_pthread.dylib 0x912d3f96 thread_start + 34

    Thread 6:
    0 libsystem_kernel.dylib 0x9e102402 __psynch_cvwait + 10
    1 libsystem_pthread.dylib 0x912d6f6b _pthread_cond_wait + 757
    2 libsystem_pthread.dylib 0x912dacc0 pthread_cond_wait$UNIX2003 + 71
    3 fsavd 0x00044f88 0x1000 + 278408
    4 fsavd 0x00027a41 0x1000 + 158273
    5 libsystem_pthread.dylib 0x912d6a26 _pthread_body + 138
    6 libsystem_pthread.dylib 0x912d699c _pthread_start + 155
    7 libsystem_pthread.dylib 0x912d3f96 thread_start + 34

    Thread 7:
    0 libsystem_kernel.dylib 0x9e102402 __psynch_cvwait + 10
    1 libsystem_pthread.dylib 0x912d6f6b _pthread_cond_wait + 757
    2 libsystem_pthread.dylib 0x912dacc0 pthread_cond_wait$UNIX2003 + 71
    3 fsavd 0x00044f88 0x1000 + 278408
    4 fsavd 0x00027a41 0x1000 + 158273
    5 libsystem_pthread.dylib 0x912d6a26 _pthread_body + 138
    6 libsystem_pthread.dylib 0x912d699c _pthread_start + 155
    7 libsystem_pthread.dylib 0x912d3f96 thread_start + 34

    Thread 8:
    0 libsystem_kernel.dylib 0x9e102402 __psynch_cvwait + 10
    1 libsystem_pthread.dylib 0x912d6f6b _pthread_cond_wait + 757
    2 libsystem_pthread.dylib 0x912dacc0 pthread_cond_wait$UNIX2003 + 71
    3 fsavd 0x00044f88 0x1000 + 278408
    4 fsavd 0x00027a41 0x1000 + 158273
    5 libsystem_pthread.dylib 0x912d6a26 _pthread_body + 138
    6 libsystem_pthread.dylib 0x912d699c _pthread_start + 155
    7 libsystem_pthread.dylib 0x912d3f96 thread_start + 34

    Thread 9:
    0 libsystem_kernel.dylib 0x9e102402 __psynch_cvwait + 10
    1 libsystem_pthread.dylib 0x912d6f6b _pthread_cond_wait + 757
    2 libsystem_pthread.dylib 0x912dacc0 pthread_cond_wait$UNIX2003 + 71
    3 fsavd 0x00044f88 0x1000 + 278408
    4 fsavd 0x00027a41 0x1000 + 158273
    5 libsystem_pthread.dylib 0x912d6a26 _pthread_body + 138
    6 libsystem_pthread.dylib 0x912d699c _pthread_start + 155
    7 libsystem_pthread.dylib 0x912d3f96 thread_start + 34

    Thread 10:
    0 libsystem_kernel.dylib 0x9e102402 __psynch_cvwait + 10
    1 libsystem_pthread.dylib 0x912d6f6b _pthread_cond_wait + 757
    2 libsystem_pthread.dylib 0x912dacc0 pthread_cond_wait$UNIX2003 + 71
    3 fsavd 0x00044f88 0x1000 + 278408
    4 fsavd 0x00027a41 0x1000 + 158273
    5 libsystem_pthread.dylib 0x912d6a26 _pthread_body + 138
    6 libsystem_pthread.dylib 0x912d699c _pthread_start + 155
    7 libsystem_pthread.dylib 0x912d3f96 thread_start + 34

    Thread 11:
    0 libsystem_kernel.dylib 0x9e102402 __psynch_cvwait + 10
    1 libsystem_pthread.dylib 0x912d6f6b _pthread_cond_wait + 757
    2 libsystem_pthread.dylib 0x912dacc0 pthread_cond_wait$UNIX2003 + 71
    3 fsavd 0x00044f88 0x1000 + 278408
    4 fsavd 0x00027a41 0x1000 + 158273
    5 libsystem_pthread.dylib 0x912d6a26 _pthread_body + 138
    6 libsystem_pthread.dylib 0x912d699c _pthread_start + 155
    7 libsystem_pthread.dylib 0x912d3f96 thread_start + 34

    Thread 12:
    0 libsystem_kernel.dylib 0x9e102402 __psynch_cvwait + 10
    1 libsystem_pthread.dylib 0x912d6f6b _pthread_cond_wait + 757
    2 libsystem_pthread.dylib 0x912dacc0 pthread_cond_wait$UNIX2003 + 71
    3 fsavd 0x00044f88 0x1000 + 278408
    4 fsavd 0x00027a41 0x1000 + 158273
    5 libsystem_pthread.dylib 0x912d6a26 _pthread_body + 138
    6 libsystem_pthread.dylib 0x912d699c _pthread_start + 155
    7 libsystem_pthread.dylib 0x912d3f96 thread_start + 34

    Thread 13:
    0 libsystem_kernel.dylib 0x9e102402 __psynch_cvwait + 10
    1 libsystem_pthread.dylib 0x912d6f6b _pthread_cond_wait + 757
    2 libsystem_pthread.dylib 0x912dacc0 pthread_cond_wait$UNIX2003 + 71
    3 fsavd 0x00044f88 0x1000 + 278408
    4 fsavd 0x00027a41 0x1000 + 158273
    5 libsystem_pthread.dylib 0x912d6a26 _pthread_body + 138
    6 libsystem_pthread.dylib 0x912d699c _pthread_start + 155
    7 libsystem_pthread.dylib 0x912d3f96 thread_start + 34

    Thread 14:
    0 libsystem_kernel.dylib 0x9e102402 __psynch_cvwait + 10
    1 libsystem_pthread.dylib 0x912d6f6b _pthread_cond_wait + 757
    2 libsystem_pthread.dylib 0x912dacc0 pthread_cond_wait$UNIX2003 + 71
    3 fsavd 0x00044f88 0x1000 + 278408
    4 fsavd 0x00027a41 0x1000 + 158273
    5 libsystem_pthread.dylib 0x912d6a26 _pthread_body + 138
    6 libsystem_pthread.dylib 0x912d699c _pthread_start + 155
    7 libsystem_pthread.dylib 0x912d3f96 thread_start + 34

    Thread 3 crashed with X86 Thread State (32-bit):
    eax: 0x00000000 ebx: 0x00000079 ecx: 0xb0184efc edx: 0x00000000
    edi: 0xb0185000 esi: 0x00000006 ebp: 0xb0184f18 esp: 0xb0184efc
    ss: 0x00000023 efl: 0x00000206 eip: 0x9e10258a cs: 0x0000000b
    ds: 0x00000023 es: 0x00000023 fs: 0x00000023 gs: 0x0000000f
    cr2: 0xa405ba10

    Logical CPU: 0
    Error Code: 0x00080148
    Trap Number: 132


    Binary Images:
    0x1000 - 0x5dff7 +fsavd (???) <AC51BF6C-0B94-303D-8C5A-55CB2935A233> /usr/local/f-secure/fssp/sbin/fsavd
    0xa4000 - 0xe4fff +libfs.dylib (0) <42B50E9D-6FC6-C45D-48B0-EE19AF8D7A46> /usr/local/f-secure/fssp/lib/libfs.dylib
    0xee000 - 0xf2ffe +libfsorspserviceclient.dylib (0) <BD010E73-7FE9-5E39-3E30-4DD725E19D97> /usr/local/f-secure/fssp/lib/libfsorspserviceclient.dylib
    0x115000 - 0x11dff4 +libfsmgmt.2.dylib (0) <FC8A4961-1DE6-3E04-895F-EA1681350073> /usr/local/f-secure/fssp/lib/libfsmgmt.2.dylib
    0x600000 - 0x70cffb +libfm-osx.dylib (0) <974B6F0F-C011-3FFF-94D7-50E638506580> /usr/local/f-secure/fssp/var/databases/fmlibunix.1458115018/libfm-osx.dylib
    0x1800000 - 0x1c03fff +libfsecr32-osx.dylib (0) <62549EC5-4DB5-8CC4-438D-3BF86BAFB58E> /usr/local/f-secure/fssp/var/databases/hydraosx.1458214885/libfsecr32-osx.dylib
    0x8fed7000 - 0x8ff0b58f dyld (360.19) <8F9518A3-884D-35FF-8FD9-FB149B7F1BF2> /usr/lib/dyld
    0x90010000 - 0x90038ffb libxpc.dylib (756.20.4) <383A5544-1BED-3DBE-8C52-7AFE84758268> /usr/lib/system/libxpc.dylib
    0x900ed000 - 0x900f5fff com.apple.CoreServices.FSEvents (1223.10.1 - 1223.10.1) <BEB2E1B7-753C-3923-9AEB-6D9BC58818EE> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/FSEvents.framework/Versions/A/FSEvents
    0x90330000 - 0x90363fe3 libsystem_m.dylib (3105) <7A819348-2422-3458-B826-07615C63BFA4> /usr/lib/system/libsystem_m.dylib
    0x90364000 - 0x90760ff3 com.apple.CoreGraphics (1.600.0 - 948) <4675B1F5-A558-3B5E-80FE-E056B7952369> /System/Library/Frameworks/CoreGraphics.framework/Versions/A/CoreGraphics
    0x9076d000 - 0x90776fff libcopyfile.dylib (127) <6BC8910D-4F89-3996-98D9-EDE91540A89D> /usr/lib/system/libcopyfile.dylib
    0x907cc000 - 0x9084bff3 com.apple.framework.IOKit (2.0.2 - 1179.20.6) <52129524-EAB6-3502-9F85-320757C855CE> /System/Library/Frameworks/IOKit.framework/Versions/A/IOKit
    0x9084c000 - 0x9084cfff com.apple.ApplicationServices (48 - 48) <9FF928B3-6DD8-3316-9825-649C472F1020> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/ApplicationServices
    0x9084d000 - 0x90890fff com.apple.Metal (55.2.8 - 55.2.8) <DAEC0A46-D4AA-3120-AA8A-550F28D3177E> /System/Library/Frameworks/Metal.framework/Versions/A/Metal
    0x9089d000 - 0x908a5fff com.apple.NetFS (6.0 - 4.0) <AB5AD631-08F6-3B3E-B1CB-71987FD7C3A0> /System/Library/Frameworks/NetFS.framework/Versions/A/NetFS
    0x908a6000 - 0x908eeff7 libFontRegistry.dylib (155.1) <67E9D20F-8E24-309D-9F6E-B4C772555301> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ATS.framework/Versions/A/Resources/libFontRegistry.dylib
    0x90ae3000 - 0x90b39ff7 libc++.1.dylib (120.1) <59501F15-E2C0-30D2-9B8C-7E784D47900E> /usr/lib/libc++.1.dylib
    0x90b3a000 - 0x90b4aff7 com.apple.LangAnalysis (1.7.0 - 1.7.0) <887B4D43-1F33-3ABF-9FB6-C64494870F4F> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/LangAnalysis.framework/Versions/A/LangAnalysis
    0x90b4b000 - 0x90be9fff com.apple.ColorSync (4.9.0 - 4.9.0) <93BA9E74-AFEE-39F1-AD02-A03E0F1FFEE3> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ColorSync.framework/Versions/A/ColorSync
    0x90ffe000 - 0x910efff3 libiconv.2.dylib (44) <4EB465C8-E736-3DBD-9F62-74B73B66A84B> /usr/lib/libiconv.2.dylib
    0x910f0000 - 0x91269ff7 com.apple.audio.toolbox.AudioToolbox (1.13 - 1.13) <3E9EA8BD-7870-3763-BB76-1E8AF3580A25> /System/Library/Frameworks/AudioToolbox.framework/Versions/A/AudioToolbox
    0x9126a000 - 0x9127bfff libbsm.0.dylib (34) <FA298D27-CA59-3106-A3F7-33F91576FA13> /usr/lib/libbsm.0.dylib
    0x9127c000 - 0x912d2fff libcups.2.dylib (435) <882D214C-1FBE-3A0E-B52E-15A6AE363CC2> /usr/lib/libcups.2.dylib
    0x912d3000 - 0x912dbffb libsystem_pthread.dylib (138.10.4) <4F09AB76-1AF9-31FD-9194-8C52B5CB2394> /usr/lib/system/libsystem_pthread.dylib
    0x912dc000 - 0x91302ffb libPng.dylib (1442) <47B4A940-E559-34BB-A9E0-A941F3EB256E> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libPng.dylib
    0x913f3000 - 0x9140cfff libsystem_malloc.dylib (67) <50180446-240E-3E17-BE73-478E1E993F77> /usr/lib/system/libsystem_malloc.dylib
    0x91414000 - 0x91470ff7 libTIFF.dylib (1442) <1A651B31-0698-3DB7-AA1E-6FDD328EE252> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libTIFF.dylib
    0x91471000 - 0x91474ff7 libdyld.dylib (360.19) <37C43230-96C4-31CA-B725-BEA1CE6496AB> /usr/lib/system/libdyld.dylib
    0x91730000 - 0x917aaffb com.apple.Heimdal (4.0 - 2.0) <8F612350-0742-38DA-80E9-44FF41B1E0D9> /System/Library/PrivateFrameworks/Heimdal.framework/Versions/A/Heimdal
    0x917de000 - 0x91937ff7 libBLAS.dylib (1159) <01B7578D-121A-3F03-8BC1-D40E929820BC> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libBLAS.dylib
    0x91940000 - 0x91bceffb com.apple.CFNetwork (760.2.6 - 760.2.6) <A1E60525-30D7-3B97-B3D3-026BE25AC9D4> /System/Library/Frameworks/CFNetwork.framework/Versions/A/CFNetwork
    0x91bcf000 - 0x91bd1fff libsystem_configuration.dylib (802.20.7) <A54B0743-DF8D-3163-9285-E96EF7B7FDA9> /usr/lib/system/libsystem_configuration.dylib
    0x91bd2000 - 0x91c1bff7 com.apple.coreservices.SharedFileList (24.4 - 24.5) <B956DA81-45B9-3DDB-919A-CB8EB20EE91E> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/SharedFileList.framework/Versions/A/SharedFileList
    0x91c68000 - 0x91c6cfff libcache.dylib (75) <8F424A67-59E0-3921-A032-5ECD848C23A7> /usr/lib/system/libcache.dylib
    0x91c6d000 - 0x91c90ff3 libc++abi.dylib (125) <20843323-D228-3A86-9F23-8FDC64B40211> /usr/lib/libc++abi.dylib
    0x91c91000 - 0x91d95fff libJP2.dylib (1442) <7A31DA72-CDC5-31A3-A55F-EFD954B36480> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libJP2.dylib
    0x91d96000 - 0x91d98fff libquarantine.dylib (80) <08B15DF7-0D9F-3FA2-A5E3-E2E9CB935040> /usr/lib/system/libquarantine.dylib
    0x9230a000 - 0x925a2ff7 com.apple.security (7.0 - 57337.20.44) <BAE2D763-2BFF-3729-8EC8-3B058CF8A2A8> /System/Library/Frameworks/Security.framework/Versions/A/Security
    0x925a3000 - 0x925a9fff com.apple.IOAccelerator (205.1 - 205.1) <28D9411D-43AC-3B2F-838E-CB806FF6EBC8> /System/Library/PrivateFrameworks/IOAccelerator.framework/Versions/A/IOAccelerator
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    0x9df29000 - 0x9df36ff7 com.apple.speech.synthesis.framework (5.4.12 - 5.4.12) <77ECDE96-4EED-3845-9940-619FF1B624B0> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/SpeechSynthesis.framework/Versions/A/SpeechSynthesis
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    0x9e73a000 - 0x9e79dfff com.apple.SystemConfiguration (1.14 - 1.14) <85997B7C-347F-318B-9DB8-269959EC28DD> /System/Library/Frameworks/SystemConfiguration.framework/Versions/A/SystemConfiguration
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    External Modification Summary:
    Calls made by other processes targeting this process:
    task_for_pid: 2
    thread_create: 0
    thread_set_state: 0
    Calls made by this process:
    task_for_pid: 0
    thread_create: 0
    thread_set_state: 0
    Calls made by all processes on this machine:
    task_for_pid: 795
    thread_create: 0
    thread_set_state: 0

    VM Region Summary:
    ReadOnly portion of Libraries: Total=126.1M resident=0K(0%) swapped_out_or_unallocated=126.1M(100%)
    Writable regions: Total=42.6M written=0K(0%) resident=0K(0%) swapped_out=0K(0%) unallocated=42.6M(100%)
    VIRTUAL REGION
    REGION TYPE SIZE COUNT (non-coalesced)
    =========== ======= =======
    Activity Tracing 2048K 2
    Kernel Alloc Once 4K 2
    MALLOC 23.4M 18
    MALLOC guard page 16K 4
    Process Corpse Info 2048K 2
    Stack 15.1M 16
    Stack Guard 56.1M 16
    VM_ALLOCATE 4K 2
    __DATA 4720K 140
    __IMPORT 16K 4
    __LINKEDIT 49.8M 9
    __OBJC 732K 24
    __TEXT 76.3M 143
    __UNICODE 552K 2
    mapped file 190.7M 152
    shared memory 12K 4
    =========== ======= =======
    TOTAL 421.1M 524
     
  11. dsmush thread starter macrumors newbie

    Joined:
    Aug 29, 2012
    #11
    Does this identify the problem? I had another crash report today regarding the sleep wake cycle I just disabled the option to put HDD to sleep when possible but it's still freezing. Sometimes the coloured wheel doesn't even appear it's just a black cursor that I can move but won't respond to clicking on stuff
     
  12. Weaselboy Moderator

    Weaselboy

    Staff Member

    Joined:
    Jan 23, 2005
    Location:
    California
    #12
    Try this just as a test. Boot to safe mode by holding the shift key when booting. That will stop all third party launch items and status items (like the anti virus) from running. Run like that for a bit and see if the problem goes away. If it does, that tells us it is some launch or startup item causing the problem.
     
  13. treekram macrumors 6502a

    Joined:
    Nov 9, 2015
    Location:
    Honolulu HI
    #13
    The crash report identified "Process: fsavd [53]" (F-Secure) as the culprit. Do as Weaselboy suggests. You mention Firefox files in /Library/Logs/DiagnosticReports. If they have the extension .diag, those are usually diagnostic files - which can be triggered if there are some issues (I just so happened to have a bunch of these yesterday for Firefox likely caused by Flash issues). However, the ones to look out for have the extensions .crash, .panic, .hang - you get the idea. It also sounds like even if you don't use Firefox, you still have a problem?

    I've used multiple versions of MySQL for years on my various Macs, including the latest version. None caused the issues you're having so I would doubt that is related to your problems.
     
  14. dsmush thread starter macrumors newbie

    Joined:
    Aug 29, 2012
    #14
    Okay booted in safe mode ran it for about 10 minutes opening and closing a few apps and it hasn't froze yet. What do I do now?
     
  15. snaky69 macrumors 603

    Joined:
    Mar 14, 2008
    #15
    I'd take a guess and say that your original hard drive is about ready to kick the bucket. It is nearing on 7 years old, which is a very long time for a laptop hard drive that gets jounced around a whole lot.

    Keep a backup handy, you may need it sooner than you'd like.
     
  16. CoastalOR macrumors 68000

    CoastalOR

    Joined:
    Jan 19, 2015
    Location:
    Oregon, USA
    #16
    Since Weaselboy is not available at this time:
    Working in Safe mode points to a possible startup item(s) causing problems.
    Download and run EtreCheck. It will produce a report that you can paste here so people can take a look at it and offer suggestions.
     
  17. dsmush thread starter macrumors newbie

    Joined:
    Aug 29, 2012
    #17
    Can I run it in safe mode?
     
  18. CoastalOR macrumors 68000

    CoastalOR

    Joined:
    Jan 19, 2015
    Location:
    Oregon, USA
    #18
    Good point since you can only start in Safe mode. Running EtreCheck in Safe mode would not show all of your normal startup items.

    Try starting in Recovery (command + r) and launch Disk Utility and run First Aid on your disk to see if it detects errors.
     
  19. dsmush thread starter macrumors newbie

    Joined:
    Aug 29, 2012
    #19
    I have done recovery many times but doesn't help. I can boot without safe mode but it freezes up after a couple minutes use. I could try disabling certain start up items perhaps? Such as F-Secure anti virus as that was my last reported crash file.
    --- Post Merged, Mar 18, 2016 ---
    I've just gone to Activity Monitor and the memory tab is showing 3.52GB of memory is being used the laptop only have 4GB is this the problem?
     
  20. Weaselboy Moderator

    Weaselboy

    Staff Member

    Joined:
    Jan 23, 2005
    Location:
    California
    #20
    Yes, it does need to be run in Safe Mode or it won't show what is actually running. Try removing F-Secure first (you can do that from safe mode) then restart and if that does not fix it, download and install Etrecheck while in safe mode, but don't run it. Then restart in regular mode and immediately run Etrecheck to get the report we need to see.

    The fact it is fixed by a safe mode boot is pretty much proof positive it is some startup or launch item causing this.

    ~/Library/LaunchAgents (~ is your personal users folder)
    /Library/LaunchAgents
    /Library/LaunchDaemons
    /Library/StartupItems

    Make sure you look in all these folders for anything from F-Secure as well as login items in Users & Groups.
     
  21. dsmush thread starter macrumors newbie

    Joined:
    Aug 29, 2012
    #21
    Okay I uninstalled F-Secure and it hasn't solved the problem. I checked
    the 4 folders you mention and there's nothing from F-Secure in them. There's a few things from RIM and Blackberry which I tried to remove awhile ago (as no longer needed) by dragging the application to the bin and it didn't work.

    Anyway here is the report from EtreCheck:

    EtreCheck version: 2.9.10 (261)
    Report generated 2016-03-19 14:24:22
    Download EtreCheck from https://etrecheck.com
    Runtime 3:17
    Performance: Good

    Click the [Support] links for help with non-Apple products.
    Click the [Details] links for more information about that line.

    Problem: No problem - just checking

    Hardware Information: ⓘ
    MacBook Pro (15-inch, 2.53GHz, Mid 2009)
    [Technical Specifications] - [User Guide] - [Warranty & Service]
    MacBook Pro - model: MacBookPro5,4
    1 2.53 GHz Intel Core 2 Duo CPU: 2-core
    4 GB RAM Upgradeable - [Instructions]
    BANK 0/DIMM0
    2 GB DDR3 1067 MHz ok
    BANK 1/DIMM0
    2 GB DDR3 1067 MHz ok
    Bluetooth: Old - Handoff/Airdrop2 not supported
    Wireless: en1: 802.11 a/b/g/n
    Battery: Health = Normal - Cycle count = 547

    Video Information: ⓘ
    NVIDIA GeForce 9400M - VRAM: 256 MB
    Color LCD 1440 x 900

    System Software: ⓘ
    OS X El Capitan 10.11.3 (15D21) - Time since boot: less than an hour

    Disk Information: ⓘ
    ST9250315ASG disk0 : (250.06 GB) (Rotational)
    EFI (disk0s1) <not mounted> : 210 MB
    Macintosh HD (disk0s2) / : 249.20 GB (118.05 GB free)
    Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB

    HL-DT-ST DVDRW GS23N ()

    USB Information: ⓘ
    Apple Inc. BRCM2046 Hub
    Apple Inc. Bluetooth USB Host Controller
    Apple Inc. Apple Internal Keyboard / Trackpad
    Apple Computer, Inc. IR Receiver
    Apple Inc. Built-in iSight
    Apple Card Reader

    Configuration files: ⓘ
    /etc/sudoers, File size 1242 but expected 2299

    Gatekeeper: ⓘ
    Mac App Store and identified developers

    Kernel Extensions: ⓘ
    /Library/Application Support/Hotspot Shield
    [not loaded] com.anchorfree.tun (1.0.1 - 2012-12-08) [Support]

    /System/Library/Extensions
    [loaded] com.rim.driver.BlackBerryUSBDriverInt (0.0.74 - 2016-03-19) [Support]
    [not loaded] com.rim.driver.BlackBerryUSBDriverVSP (0.0.74 - 2016-03-19) [Support]

    System Launch Agents: ⓘ
    [not loaded] 7 Apple tasks
    [loaded] 169 Apple tasks
    [running] 60 Apple tasks

    System Launch Daemons: ⓘ
    [not loaded] 46 Apple tasks
    [loaded] 162 Apple tasks
    [running] 79 Apple tasks

    Launch Agents: ⓘ
    [not loaded] com.adobe.AAM.Updater-1.0.plist (2012-11-30) [Support]
    [running] com.rim.BBAlbumArtCacher.plist (2012-07-17) [Support]
    [running] com.rim.BBLaunchAgent.plist (2012-07-17) [Support]

    Launch Daemons: ⓘ
    [loaded] com.adobe.SwitchBoard.plist (2012-11-30) [Support]
    [loaded] com.adobe.fpsaud.plist (2016-03-07) [Support]
    [loaded] com.anchorfree.ajaxserver.plist (2012-10-09) [Support]
    [loaded] com.barebones.authd.plist (2012-11-16) [Support]
    [running] com.rim.BBDaemon.plist (2012-07-17) [Support]

    User Launch Agents: ⓘ
    [loaded] com.google.keystone.agent.plist (2016-03-03) [Support]
    [loaded] com.valvesoftware.steamclean.plist (2015-06-22) [Support]

    User Login Items: ⓘ
    iTunesHelper Application (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

    Other Apps: ⓘ
    [loaded] 412 Apple tasks
    [running] 154 Apple tasks

    Internet Plug-ins: ⓘ
    FlashPlayer-10.6: 21.0.0.182 - SDK 10.6 (2016-03-11) [Support]
    QuickTime Plugin: 7.7.3 (2016-01-14)
    Flash Player: 21.0.0.182 - SDK 10.6 (2016-03-11) [Support]
    JavaAppletPlugin: 15.0.1 - SDK 10.11 (2012-09-14) Check version
    Default Browser: 601 - SDK 10.11 (2016-01-14)

    3rd Party Preference Panes: ⓘ
    Flash Player (2016-03-07) [Support]
    MacFUSE (2008-12-19) [Support]
    NTFS-3G (2010-10-11) [Support]
    Tuxera NTFS (2016-03-17) [Support]

    Time Machine: ⓘ
    Time Machine not configured!

    Top Processes by CPU: ⓘ
    39% mdworker(2)
    4% WindowServer
    2% kernel_task
    0% fontd
    0% BBLaunchAgent

    Top Processes by Memory: ⓘ
    427 MB kernel_task
    106 MB UserEventAgent(2)
    102 MB WindowServer
    82 MB CVMCompiler(3)
    78 MB Spotlight

    Virtual Memory Information: ⓘ
    99 MB Free RAM
    4.15 GB Used RAM (640 MB Cached)
    0 B Swap Used

    Diagnostics Information: ⓘ
    Mar 19, 2016, 02:18:06 PM Self test - passed
    Mar 18, 2016, 11:42:04 PM /Library/Logs/DiagnosticReports/ScreenSaverEngine_2016-03-18-234204_[redacted].cpu_resource.diag [Details]
    /System/Library/Frameworks/ScreenSaver.framework/Resources/ScreenSaverEngine.app/Contents/MacOS/ScreenSaverEngine
    Mar 18, 2016, 12:27:59 AM /Library/Logs/DiagnosticReports/fsavd_2016-03-18-002759_[redacted].crash
    /usr/local/f-secure/fssp/sbin/fsavd
    Mar 17, 2016, 10:01:39 PM /Library/Logs/DiagnosticReports/fsavd_2016-03-17-220139_[redacted].crash
     
  22. Weaselboy Moderator

    Weaselboy

    Staff Member

    Joined:
    Jan 23, 2005
    Location:
    California
    #22
    There is no easy way to do this. So we know one of these launch items is the issue, and the only way to figure out which one is to remove them until we find the culprit. So I'll address them each, then you can work on it. You will need to reboot and test after each removal. What I usually do is make a folder on the Desktop then remove these items to that folder so you can put it back if you want. I like to remove half on the list at a time, then test to narrow it down.

    Are you still using this VPN? It is not running, but remove it if you don't need it. Delete Hotspot Shield from the /Applications folder and also this /Library/Application Support/ folder. Note this is the main Library folder and not your users library.


    Here is the Blackberry stuff. Go to /System/Library/Extensions and delete.

    More Blackberry stuff. Go to /Library/LaunchAgents and delete.

    More Blackberry in the folder /Library/LaunchDaemons.

    These two are in the users folder ~/Library/LaunchAgents. Note this one is your users library folder.

    Everything else looks good.
     
  23. dsmush thread starter macrumors newbie

    Joined:
    Aug 29, 2012
    #23
    Well I got rid of everything and it still freezes on me. I think it looks like I'm going to have to do a format of the drive. If I do I think I'll not bother with El Capitan again
     
  24. treekram macrumors 6502a

    Joined:
    Nov 9, 2015
    Location:
    Honolulu HI
    #24
    There are preference panes for NTFS software which is pretty old. I see it in the preference panes but not anywhere else (but I don't know how that would show up elsewhere in EntreCheck). Do you still use NTFS?

    As suggested by some of the posters, your hard drive may be going bad. It could be other hardware as well. Since we seemed to have exhausted the most obvious software possibilities, and this seemed to have happened a couple weeks after the installation of El Capitan, that's probably the next place to look. Although the fact that you can run in Safe Mode is a contrary indicator. Obviously you can try going back to an older OS but you should try running the Apple Hardware Test first. The AHT doesn't do a real comprehensive check of the HDD, but it maybe a tossup as to which would be easier for you - going back to an older OS or finding and running a good disk diagnostic program.
     
  25. duervo macrumors 68000

    duervo

    Joined:
    Feb 5, 2011
    #25
    Before you format you may want to configure Time Machine and do a backup first, unless you already backup your data via other method or don't care.

    FWIW, I think your HDD is showing early signs of failure (another reason to get a backup done.)
     

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