Can't download from mac app store, get error message

Discussion in 'Mac Apps and Mac App Store' started by Tipsy McStagger, Oct 7, 2015.

  1. Tipsy McStagger macrumors member

    Tipsy McStagger

    Joined:
    Dec 19, 2011
    #1
    The last thing I downloaded was Safari 9. Since then nothing has downloaded from the app store. It will be stuck on "waiting" for a few minutes then I get the following error: "El Capitan (or whatever program) failed to download. Use the purchases page to try again"

    I tried using the purchases page, Selecting "check for unfinished downloads", signing out and back in, restart, shut down, clearing app store cache, clearing app store downloads folder, enabling safari cookies. None of that has worked. Any ideas on what might be going on?

    System Specs
    Mid 2012 15" macbook pro
    Core i7 2.6ghz
    8 GB Ram
    OSX 10.10.5
    750GB hard drive with 400gb free
    Tried on both ethernet and wifi
     
  2. MacsRgr8 macrumors 604

    MacsRgr8

    Joined:
    Sep 8, 2002
    Location:
    The Netherlands
    #2
  3. 8692574, Oct 10, 2015
    Last edited: Oct 11, 2015

    8692574 Suspended

    8692574

    Joined:
    Mar 18, 2006
    #3
    Same issue here, below specs and app not working.

    System Specs:
    Early 2015 rMBP 13"
    Core i5 2.7Ghz
    8 GB Ram
    OSX 10.11.0
    Tried on different wifi

    Apps not working so far:
    • Caffeine
    • Limbo
    • F1 2012
    • Trine
    • Star Wars: Knights of the Old Republic
     
  4. SnarkyBear macrumors member

    SnarkyBear

    Joined:
    Apr 24, 2014
    #4
    Me too! My four programs that won't download are:
    • Star Wars: Knights of the Old Republic
    • Sid Meier's Pirates
    • Call of Duty 4: Modern Warfare
    • Limbo
    I have seen on another post that someone was having troubles with Company of Heros. I wonder if it is only certain apps?
    I can download other apps, no problem.
     
  5. MrViking macrumors member

    Joined:
    Jul 16, 2011
    #5
    Any solution guys? The popup after I login is so annoying me! :(
     
  6. 8692574 Suspended

    8692574

    Joined:
    Mar 18, 2006
    #6
    Unfortunately no :( I tried with caches, with developer menu and reset app store, tried with CMD ALT P R (not that I expected that to work) I think it is a matter that only Apple can fix from their end.
     
  7. MrViking macrumors member

    Joined:
    Jul 16, 2011
    #7
    Thanks! For me it's angry birds btw
     
  8. charlyham macrumors regular

    charlyham

    Joined:
    Jun 30, 2012
    #8
    I had a similar issue recently and was able to resolve it by opening LaunchPad and removing the entry there for the app that was not downloading.
     
  9. 8692574 Suspended

    8692574

    Joined:
    Mar 18, 2006
  10. MacsRgr8 macrumors 604

    MacsRgr8

    Joined:
    Sep 8, 2002
    Location:
    The Netherlands
    #10
    It also occurs after a clean install.
     
  11. MacsRgr8 macrumors 604

    MacsRgr8

    Joined:
    Sep 8, 2002
    Location:
    The Netherlands
  12. 8692574 Suspended

    8692574

    Joined:
    Mar 18, 2006
    #12
    Apple is sure taking its sweet time with this.... I would consider a download issue pretty important for a download only store....
     
  13. Tipsy McStagger thread starter macrumors member

    Tipsy McStagger

    Joined:
    Dec 19, 2011
    #13
    I appreciate the replies. At least it's something that seems to be common amongst others. I'll add the following to the list of things that won't download for me
    • OS X El Capitan
    • Call of Duty 2
     
  14. OlafurIngi macrumors newbie

    OlafurIngi

    Joined:
    Oct 13, 2015
    #14
    I'm getting the same message trying to download Call of Duty 2. This is so annoying! I paid 24$!
     
  15. 8692574 Suspended

    8692574

    Joined:
    Mar 18, 2006
    #15
    At least Feral gave me a download from their store, so I am happy with the support they gave me, on the other hand not very happy at Apple, one entire week without solving the issue is a bit too much, will definitely NOT but from the store again in fear of having a must have app not downloadable when needed!
     
  16. 8692574 Suspended

    8692574

    Joined:
    Mar 18, 2006
    #16
    Recieved an email from iTunes_CE, i removed only the name of the operator, but you can read the reply i got:

    "Hello Andrea,
    Our apologies for the delay. I was escalated your email. We are very sorry to hear about the issues you’ve been running into with re-downloading an app that you previously purchased from the Apple App Store. We appreciate you taking the time to contact us and value your feedback greatly. I have forwarded your feedback to our development team for review, as we really do want to make sure the Apple iTunes & App Store's services are the best they can be for our customers. Please reply back and let me know exactly what app you are referring to, that you’re having problems downloading. Also, please confirm if this app was originally purchased from your yabeweb@gmail.com Apple ID that I found on file. We really want to help get this situation reconciled for you. Please reply back and I will be happy to further investigate this for you.
    Thank you for your patience,


    iTunes Customer Experience | Apple Inc.
    iTunes_CE@apple.com"
     
  17. 8692574 Suspended

    8692574

    Joined:
    Mar 18, 2006
  18. Tipsy McStagger thread starter macrumors member

    Tipsy McStagger

    Joined:
    Dec 19, 2011
    #18
    hmm, maybe I should send them another email. I'm still having problems.

    I'm glad it's fixed for you though, so long as they are working on it there's not much more to ask I suppose.
     
  19. 8692574 Suspended

    8692574

    Joined:
    Mar 18, 2006
    #19
    Yes i can confirm all apps that had problem downloaded fine today!

    I have to say Feral was the most helping of the pack! Kudos to Feral support!
     
  20. MacsRgr8 macrumors 604

    MacsRgr8

    Joined:
    Sep 8, 2002
    Location:
    The Netherlands
    #20
    Call of Duty 4 is working for me now finally!

    Screen Shot 2015-10-19 at 09.03.34.png
     
  21. Tipsy McStagger thread starter macrumors member

    Tipsy McStagger

    Joined:
    Dec 19, 2011
    #21
    Everything is working now for me too. Just started working today!
     

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