Can't edit Word doc on iPad

Discussion in 'iPad' started by mk313, Jun 1, 2017.

  1. mk313 macrumors 6502

    Joined:
    Feb 6, 2012
    #1
    I have an Office 365 subscription and use word on my iPad when it's convenient. I just received a word doc from someone today that I tried to open on my iPad. I can open it just fine, but when I try to edit it, I get the following error: 'READ ONLY - You can't edit this file because it is password protected'

    But if I open the exact same file using Word 2013 on my Mac, I an edit it just fine.

    Any ideas what might be going on with it?

    Thanks in advance,
    Mark
     
  2. chscag macrumors 68000

    Joined:
    Feb 17, 2008
    Location:
    Fort Worth, Texas
    #2
    What's Word 2013? Or do you mean Word 2011 or 2016? Did you check with the originator of the file to see if it was password protected?
     
  3. mk313 thread starter macrumors 6502

    Joined:
    Feb 6, 2012
    #3
    Whoops, sorry Office/Word 2016 on my Mac. I have Office 2013 on my work computer & got them mixed up.
     
  4. Shirasaki macrumors 603

    Shirasaki

    Joined:
    May 16, 2015
    #4
    One possibility is that document is protected to be edited within a certain domain.
    There is a feature allowing author to restrict editing through recognizing the account. If you try to login using the same account on your Mac and/or your working PC on your iPad, you might can edit the file just fine.
     
  5. mbpowner macrumors regular

    Joined:
    Aug 19, 2016
    #5
    Chscag can you let me back onto your forum please
    I know i wasted so much of your time that could be spent helping members, so I apologize...
     
  6. Shirasaki macrumors 603

    Shirasaki

    Joined:
    May 16, 2015
    #6
    I guess PM is a better option, unless you are unable to do so for a reason.
     
  7. mbpowner macrumors regular

    Joined:
    Aug 19, 2016
    #7
    He's ignoring my PM's !
    --- Post Merged, Jun 2, 2017 ---
    I dont think he's too good at replying to PM's in general TBH

    Like even when not banned, he seemed to miss them
     
  8. mk313 thread starter macrumors 6502

    Joined:
    Feb 6, 2012
    #8
    Thanks for the insight. I'll check that out.
    --- Post Merged, Jun 2, 2017 ---
    I did. She said it wasn't password protected. I tend to believe her because I was able to open it with no issues on my Mac.
     
  9. Shirasaki macrumors 603

    Shirasaki

    Joined:
    May 16, 2015
    #9
    I see. This is sad. :(
     
  10. pika2000 macrumors 68030

    Joined:
    Jun 22, 2007
    #10
    What kind of Office 365 subscription do you have? Apparently some enterprise licenses don't have mobile editing feature included.
     
  11. Shirasaki macrumors 603

    Shirasaki

    Joined:
    May 16, 2015
    #11
    Some sharepoint and exchange subscriptions do not include Mobile app access. But I think OP subscription does include.
     
  12. mk313 thread starter macrumors 6502

    Joined:
    Feb 6, 2012
    #12
    yes, I can edit documents on word for iPad normally. I bought a 4 year educational package of office 365. Not sure what version but I can normally edit docs in my iPad just fine.
     
  13. mbpowner macrumors regular

    Joined:
    Aug 19, 2016
    #13
    how so ?
     
  14. Shirasaki macrumors 603

    Shirasaki

    Joined:
    May 16, 2015
    #14
    Someone has been ignored somehow.
    Being deliberate or unintentional remains unknown.
     
  15. mbpowner macrumors regular

    Joined:
    Aug 19, 2016
    #15
    i feel like @chscag could possibly have known me from another forum from another forum, after some googling but this remains unknown...
     

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