Can't enable two factor authentication in 9.3

Discussion in 'iOS 9' started by steve23094, Mar 21, 2016.

  1. steve23094 macrumors 68000

    steve23094

    Joined:
    Apr 23, 2013
    #1
    The release notes for iOS 9.3 say:-
    • Two-factor authentication is now available for all iCloud accounts
    I have updated my iPhone and iPad to 9.3, iMac and Macbook to 10.11.4. I have followed the instructions here https://support.apple.com/en-gb/HT204915 and none of my devices have the option to enable two factor authentication, it's just outright missing.
     
  2. gsmornot macrumors 68030

    gsmornot

    Joined:
    Sep 29, 2014
    #2
    If you were using two step before you will need to turn that off via the appleid site first. You will apply security questions to your account. Once two step is off, go back to your device and look for two factor, it should give you the option.
     
  3. steve23094 thread starter macrumors 68000

    steve23094

    Joined:
    Apr 23, 2013
    #3
    I have never had two factor enabled.
     
  4. webbuzz macrumors 65816

    webbuzz

    Joined:
    Jul 24, 2010
    #4
    gsmornot said Two-step, not Two-factor. They are different.

    You will not see, or be able to enable Two-factor if you are using Two-step verification.

    What happens when you login to iCloud account from a computer?
     
  5. gsmornot macrumors 68030

    gsmornot

    Joined:
    Sep 29, 2014
    #5
    When you login to the applied site, are you sent a text message with a code to enter?
     
  6. steve23094 thread starter macrumors 68000

    steve23094

    Joined:
    Apr 23, 2013
    #6
    Right, I have made some progress but got stuck again.

    I have never had two step verification or two factor authentication enabled.

    On my iPhone and iPad under my iCloud Password & Security settings there was no option to enable two factor or two step. On my iMac and and MacBook in Settings once again the option to enable was totally missing. Logging into the manage my Apple ID website through a web browser there was no option to enable either.

    Some time ago I tried to set up two step verification. Because I had recently changed my password I had to wait three days before I made major account changes, including two step. Three days later Apple sent me an email to tell me it was ready but I never followed through. This seems to have locked up my account.

    I clicked on the web link in the (now very old) email and the option to enable magically reappeared on the manage my Apple ID website. I enabled and then disabled two step verification.

    I now have the option to enable two factor authentication on my iPhone and iPad but for some inexplicable reason I get the error message 'Some of your devices are not ready for two-factor authentication. If you continue, you will have to add a six-digit verification code to the end of your password any time you enter your password on an old device'. This is despite the fact all my devices are running iOS v9.3 and OS X 10.11.4.

    Apple. It just works.
     
  7. gsmornot macrumors 68030

    gsmornot

    Joined:
    Sep 29, 2014
    #7
    Good update and very interesting. New to me but if it were me I would press on and see what happens. What are you going to decide?
     
  8. steve23094 thread starter macrumors 68000

    steve23094

    Joined:
    Apr 23, 2013
    #8
    I decided to enable it on all my devices. I haven't had to enter both password and number yet. I'll post back here for the benefit of others if I have any further difficulties, otherwise assume everything is running as it should.
     

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