Other Cant end a call???

[Kerry78]

Hi,

When calling someone on my iPhone 7 it just won't let me end the call the screen is black and non responsive got to wait for the other receiver to hang up

Is there a fix to this its updated to the latest firmware 11.3

Thanks

 

[mattguy10]

Hi,

When calling someone on my iPhone 7 it just won't let me end the call the screen is black and non responsive got to wait for the other receiver to hang up

Is there a fix to this its updated to the latest firmware 11.3

Thanks

Did you try a reboot or hard reset? Make sure you don’t have any of your fingers over the earpiece speaker where the sensors are because this will cause your screen to turn off while on a call.

 

[akash.nu]

A restart should do the trick.

 

[C DM]

Hi,

When calling someone on my iPhone 7 it just won't let me end the call the screen is black and non responsive got to wait for the other receiver to hang up

Is there a fix to this its updated to the latest firmware 11.3

Thanks

So you don't even see buttons for speakerphone or anything like that? Have you tried pressing the side sleep button or the home button?

 

[Kerry78]

Did you try a reboot or hard reset? Make sure you don’t have any of your fingers over the earpiece speaker where the sensors are because this will cause your screen to turn off while on a call.

I haven't tried that yet it was updated via WiFi to 11.3 so f it keeps doing it I will reinstall it via the PC

Just put some polish on it seems to have sorted it for now maybe it was just a greasy screen
[doublepost=1523459667][/doublepost]

So you don't even see buttons for speakerphone or anything like that? Have you tried pressing the side sleep button or the home button?

No it was totally black nothing came up on it felt like a right idiot couldn't end a important call to someone of importance

 

[C DM]

I haven't tried that yet it was updated via WiFi to 11.3 so f it keeps doing it I will reinstall it via the PC

Just put some polish on it seems to have sorted it for now maybe it was just a greasy screen
[doublepost=1523459667][/doublepost]
No it was totally black nothing came up on it felt like a right idiot couldn't end a important call to someone of importance

So even pressing the buttons didn't do anything?

 

[Kerry78]

So you don't even see buttons for speakerphone or anything like that? Have you tried pressing the side sleep button or the home button?

Nothing came up at the time of call the screen was solid black, home button didn’t get the screen to light up!

 

[TechNismo]

You have a screen protector on the phone, that covers the sensor up top. I had this same issue with the iPhone X. I took the screen protector off and it was normal again.