Can't enter Office 2008 product code

[Philsy]

Hi

I'm having a real problem with Office 2008.

After installing an update it said that the product code was not valid (it should be). I deleted the prefs and PID file and tried to open Word. The Set-up Assistant opened and gave me the choice of registering online (the site wouldn't load, but you don't have to do this anyway), then when I clicked Finish, the Auto update ran. Then Word just closed. There was no option to enter the product code.

I then ran the Uninstall program and reinstalled Office from the CD. However, I then ran into exactly the same problem.

Can anyone please help?

thanks

Phil

 

[nadyne]

Make sure you're entering your product key that's printed on the sleeve that your Office DVD is in. Also, read that product key carefully - the 8 and B look a lot alike, so you might not be entering in the right character.

If you're completely stuck, you can call [url="http://support.microsoft.com/]Microsoft tech support[/url]. With your legal purchase of Office 2008, you get two free calls to tech support, and they'll be able to help you with this kind of issue.

Regards,
Nadyne.

 

[Philsy]

Hi

Thanks for the reply.

The problem I have is that I don't get prompted to enter the product key. It never gets to that stage.

Cheers

Phil