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Can’t even use my new Air [emoji22]

swarlos

macrumors 6502a
Original poster
Oct 18, 2015
853
843
Hey everyone,

So I got my Air early yesterday and was able to set it up initially but then my dumb but tried to use Migration assistant and it screwed things up. So I erased my hard disk and now when trying to reinstall Big Sur I keep getting this error.

I’m super frustrated as now I can’t even use my new computer.

Any ideas?

 
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teecuptech

Contributor
Jul 18, 2020
643
387
Atlanta, GA
There are a few threads about this. Also, on the main Macrumors page (the Blog section), there is a post about this, i.e. this is a known issue...

EDIT: Here is the post:

Another edit, seems they are trying to address the migration issue, too:
 
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chrfr

macrumors G4
Jul 11, 2009
10,180
3,894
Hey everyone,

So I got my Air early yesterday and was able to set it up initially but then my dumb but tried to use Migration assistant and it screwed things up. So I erased my hard disk and now when trying to reinstall Big Sur I keep getting this error.

I’m super frustrated as now I can’t even use my new computer.

Any ideas?

Apple has a document on how to resolve this: https://support.apple.com/en-us/HT211983
 
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swarlos

macrumors 6502a
Original poster
Oct 18, 2015
853
843
Brilliant. Would be great if you shared the resolution process for others

So I talked with  support for about an hour.

I had to do first aid on my disk3 partition and erased that disk and then attempted to erase the  SSD but it wasn’t working.

I then erased the Macintosh HD. I believe I restarted at this point then chose the reinstall Big Sur option. It would normally stop at the 34 min mark and give me that “unable to personalize installation” error but it went through this time!!

I did use to terminal to correct the date and time also. Not sure if that helped either. I should have written the steps down but after being so frustrated last night and it finally working I got super excited haha.
 
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JLH81

macrumors regular
May 10, 2016
103
8
So, am I going to have issues trying to do Migration Assistant with my new MacBook Air when it comes on 11/24? I currently have a mid 2015 MBPRO. Now, I am afraid to try it. Any advice so I don't have issues? Thanks!
 
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swarlos

macrumors 6502a
Original poster
Oct 18, 2015
853
843
So, am I going to have issues trying to do Migration Assistant with my new MacBook Air when it comes on 11/24? I currently have a mid 2015 MBPRO. Now, I am afraid to try it. Any advice so I don't have issues? Thanks!

Don’t use migration assistant LOL.

I’d say use airdrop, iCloud Drive, OneDrive or an external drive.

Luckily I don’t have very much that I needed to transfer I was just doing it to make it easier but that didn’t work out.
 
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JLH81

macrumors regular
May 10, 2016
103
8
I will avoid using it. How do I copy/transfer the photos on my current MBPRO to my new AIR? Where do I go to copy that file? That is the main thing I want to transfer.
 
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swarlos

macrumors 6502a
Original poster
Oct 18, 2015
853
843
I will avoid using it. How do I copy/transfer the photos on my current MBPRO to my new AIR? Where do I go to copy that file? That is the main thing I want to transfer.

I would use AirDrop or use iCloud library for your photos. I do and they were instantly on my Air after signing into iCloud.
 
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swarlos

macrumors 6502a
Original poster
Oct 18, 2015
853
843
I'll use iCloud. Where do I sign in with my account?

Thanks so much!


Just make sure iCloud photos is enabled under the photos section of settings.

Then as you’re setting up your new Mac there will be a prompt to sign into iCloud.
 
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teecuptech

Contributor
Jul 18, 2020
643
387
Atlanta, GA
If you have everything already in iCloud, you should be fine. From the Mac \ System Preferences, you should be able to log into your iCloud/Apple account, no?
 
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JLH81

macrumors regular
May 10, 2016
103
8
Perfect! Thank you! Last question - What is the best way to move over MS Office that is on my current MB? Or, would I be better to just purchase the newer updated version?

Thanks!
 
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swarlos

macrumors 6502a
Original poster
Oct 18, 2015
853
843
Perfect! Thank you! Last question - What is the best way to move over MS Office that is on my current MB? Or, would I be better to just purchase the newer updated version?

Thanks!

Are you using office 365?
 
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JLH81

macrumors regular
May 10, 2016
103
8
I'm not sure? I just know that I have the MS Office suite installed on my current computer. I have no idea what the activation key code is though.
 
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swarlos

macrumors 6502a
Original poster
Oct 18, 2015
853
843
I'm not sure? I just know that I have the MS Office suite installed on my current computer. I have no idea what the activation key code is though.

Mmm you might be able to download it again from your Microsoft account. That’s what I did but I’m getting access to 365 because of school so it might be different for you.
 
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teecuptech

Contributor
Jul 18, 2020
643
387
Atlanta, GA
I'm not sure? I just know that I have the MS Office suite installed on my current computer. I have no idea what the activation key code is though.
In any Office application, go to File \ Office Account and verify.
But, I will add, if you do NOT pay a monthly subscription, around $4.99 (if in the US), then I doubt you have Office 365 (or Microsoft 365 as it is called now).
 
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JLH81

macrumors regular
May 10, 2016
103
8
Is Microsoft 365 the best way to go, or is there a better option currently? I need a good Word document application.
 
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JLH81

macrumors regular
May 10, 2016
103
8
I'll give it a shot! Does anyone know if you can download Microsoft Office 2019 through the App store? I'm guessing I have to get it from Microsoft directly though.
 
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jbachandouris

macrumors 603
Aug 18, 2009
5,243
2,212
Upstate NY
I used migration assistant just fine. It copied all files from my 2015 MBP to the new one flawlessly. I was running the release candidate of Big Sur.

Never even realized there might be an issue. Grateful that wasn’t the case due me.
 
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