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lukester

macrumors 6502
Original poster
Dec 2, 2009
455
6
RI
Called carrier 3 times. Tried their suggestions, nope.

Followed online fixes.
Nope.
Check all settings, did the on off Wi-Fi , cellular, roaming on off,
Reset network setting.
Etc nothing works.

Going to Apple Store tomorrow and they will do one more reset on phone, which they say probably won’t work.

I did just get back from Canada and had roaming turned on phone,
When I come back it worked for few days or so then had data go out couple times, came back now dead.

New phone time?
 

splifingate

macrumors 65816
Nov 27, 2013
1,398
1,197
ATL
It may be that the setup of a new device may help you get oriented.

When you re-orientate yourself back to Home, maybe a total re-set is in order?

Cellular connectivity *should* be active, at all times.
 

tarikfransson

macrumors newbie
Jul 27, 2023
7
3
Check Airplane Mode: Make sure Airplane Mode is turned off. Swipe up from the bottom of the screen or go to Settings > Airplane Mode.

Cellular Data Toggle: Verify that Cellular Data is enabled. Head to Settings > Cellular > Cellular Data.

Restart Your iPhone: Power off your iPhone and turn it back on.

Carrier Settings Update: Go to Settings > General > About. If a carrier update is available, you'll be prompted to update.

Update iOS: Ensure your iPhone is running the latest version of iOS. Go to Settings > General > Software Update.

Reset Network Settings: Go to Settings > General > Reset > Reset Network Settings. Note that this will reset Wi-Fi and Bluetooth settings as well.

Check for Restrictions: Make sure that Cellular Data is not restricted for specific apps. Go to Settings > Cellular and scroll down to see the list of apps.

SIM Card: Ensure your SIM card is properly inserted and not damaged.

Check Coverage: Make sure you're in an area with cellular coverage. You can also try toggling between 3G/4G/LTE modes in Settings > Cellular > Cellular Data Options > Voice & Data.

Contact Carrier: If none of the above steps work, contact your carrier's customer support for assistance.

Eject and Reinsert SIM: Sometimes, reseating the SIM card can help. Use a paperclip or SIM eject tool to gently remove and reinsert the SIM card.

Reset All Settings: If the issue persists, you can try resetting all settings on your iPhone. Go to Settings > General > Reset > Reset All Settings. Note that this will reset all settings to default, but won't erase your data.
 

lukester

macrumors 6502
Original poster
Dec 2, 2009
455
6
RI
Check Airplane Mode: Make sure Airplane Mode is turned off. Swipe up from the bottom of the screen or go to Settings > Airplane Mode.

Cellular Data Toggle: Verify that Cellular Data is enabled. Head to Settings > Cellular > Cellular Data.

Restart Your iPhone: Power off your iPhone and turn it back on.

Carrier Settings Update: Go to Settings > General > About. If a carrier update is available, you'll be prompted to update.

Update iOS: Ensure your iPhone is running the latest version of iOS. Go to Settings > General > Software Update.

Reset Network Settings: Go to Settings > General > Reset > Reset Network Settings. Note that this will reset Wi-Fi and Bluetooth settings as well.

Check for Restrictions: Make sure that Cellular Data is not restricted for specific apps. Go to Settings > Cellular and scroll down to see the list of apps.

SIM Card: Ensure your SIM card is properly inserted and not damaged.

Check Coverage: Make sure you're in an area with cellular coverage. You can also try toggling between 3G/4G/LTE modes in Settings > Cellular > Cellular Data Options > Voice & Data.

Contact Carrier: If none of the above steps work, contact your carrier's customer support for assistance.

Eject and Reinsert SIM: Sometimes, reseating the SIM card can help. Use a paperclip or SIM eject tool to gently remove and reinsert the SIM card.

Reset All Settings: If the issue persists, you can try resetting all settings on your iPhone. Go to Settings > General > Reset > Reset All Settings. Note that this will reset all settings to default, but won't erase your data.


Thanks for the detailed instructions.

My phone carrier, Red pocket is still looking into the problem. I bought a new iPhone 13, still have the problem.
Its using my phone back up from first phone so it must be something in software or it is a fluke problem with red pocket?
The only thing I haven't tried it Reset all Settings.. or doing a factory reset.

This is nuts.

Should I go back to Apple and have a guru figure it out.. Since I have a new phone they are obligated right?
 

FreakinEurekan

macrumors 603
Sep 8, 2011
5,898
2,893
Thanks for the detailed instructions.

My phone carrier, Red pocket is still looking into the problem. I bought a new iPhone 13, still have the problem.
Its using my phone back up from first phone so it must be something in software or it is a fluke problem with red pocket?
The only thing I haven't tried it Reset all Settings.. or doing a factory reset.

This is nuts.

Should I go back to Apple and have a guru figure it out.. Since I have a new phone they are obligated right?
The Apple Store can wipe iOS and not restore a backup… but you can do it just as easily. Settings > General > Transfer or reset > Erase all contents & settings.

Once it restarts, DON’T log into your Apple ID. Just select “Forgot password” and then “Set up later in Settings.” Test mobile data on a completely clean phone (no Apple ID, no iCloud, etc). If mobile data still isn’t working…. Red Pocket is the issue; nothing Apple can do about it.

If mobile data IS working, first try just signing into your Apple ID & sync iCloud, etc… then if still working, erase again & go ahead and restore your backup. This isolates the behavior to a specific thing (carrier, iCloud, restored backup) so it’s easier to fix.

If you do isolate it to iCloud or the backup, then an Apple Store COULD help. But if it’s carrier there’s nothing they can do to assist, it’d be a wasted trip.
 

lukester

macrumors 6502
Original poster
Dec 2, 2009
455
6
RI
The Apple Store can wipe iOS and not restore a backup… but you can do it just as easily. Settings > General > Transfer or reset > Erase all contents & settings.

Once it restarts, DON’T log into your Apple ID. Just select “Forgot password” and then “Set up later in Settings.” Test mobile data on a completely clean phone (no Apple ID, no iCloud, etc). If mobile data still isn’t working…. Red Pocket is the issue; nothing Apple can do about it.

If mobile data IS working, first try just signing into your Apple ID & sync iCloud, etc… then if still working, erase again & go ahead and restore your backup. This isolates the behavior to a specific thing (carrier, iCloud, restored backup) so it’s easier to fix.

If you do isolate it to iCloud or the backup, then an Apple Store COULD help. But if it’s carrier there’s nothing they can do to assist, it’d be a wasted trip.

What I haven't tried yet is,, Reset all Settings...

I have done the Reset Network settings,, doesn't help.

Should I do all settings or go right to Erase all contents and settings?

Thanks
 

lukester

macrumors 6502
Original poster
Dec 2, 2009
455
6
RI
The Apple Store can wipe iOS and not restore a backup… but you can do it just as easily. Settings > General > Transfer or reset > Erase all contents & settings.

Once it restarts, DON’T log into your Apple ID. Just select “Forgot password” and then “Set up later in Settings.” Test mobile data on a completely clean phone (no Apple ID, no iCloud, etc). If mobile data still isn’t working…. Red Pocket is the issue; nothing Apple can do about it.

If mobile data IS working, first try just signing into your Apple ID & sync iCloud, etc… then if still working, erase again & go ahead and restore your backup. This isolates the behavior to a specific thing (carrier, iCloud, restored backup) so it’s easier to fix.

If you do isolate it to iCloud or the backup, then an Apple Store COULD help. But if it’s carrier there’s nothing they can do to assist, it’d be a wasted trip.

If you Erase all data on phone how is it able to identify my carrier?
I thought that info was included in your data?

So you are saying that info will stay on phone and the carrier service can be used without restoring my backup?

ALSO I just looked under what will be erased on the phone,,, Apps, ID, Find, Walet, and eSIM.. If the eSIM is erased how will my phone find my carrier?

Just called red pocket,, and they said to wait for a call from tech department. They did say I would need to rescan QR code to get the eSIM info to connect to red pocket if phone was wiped
 
Last edited:

lukester

macrumors 6502
Original poster
Dec 2, 2009
455
6
RI
I just deleted my phone and left on the eSIM.. I got the phone working and the carrier signal is there on my phone but data is still NOT working.. I am on the phone with Red pocket now, waiting to go over this new info. Its appears to be on their end, not on the phone or my data.
 

lukester

macrumors 6502
Original poster
Dec 2, 2009
455
6
RI
Another week has gone by and still no cellular data. Why cant my carrier, RED Pocket find out what the problem is?
Plus I cant get a straight answer from them.
Ive tried everything I know to fix it on my phone, it must be in their network?
 

lukester

macrumors 6502
Original poster
Dec 2, 2009
455
6
RI
Still no data.
Carrier wants me to try another SIM card. I already got a new eSim from them installed which did not.
They want me to try my wife’s card but I will have to delete the eSim and it will leave me with no phone.
So they are sending me another SIM card to try. What’s the difference, we already tried that with the new eSim .
However my wife’s SIM card is linked to her phone name is that another difference that may work?

I do have another SIM card that came with my new plan from red pocket I was going to use sept 1 when my renewal occurs.

What is assigned to me as a customer, is it only the SIM card number?

I went to Apple guru this morning and they diagnosed the phone and network they said it’s not the phone!

Red pocket doesn’t believe it and says their network is fine.

It’s getting hopeless!
 

lukester

macrumors 6502
Original poster
Dec 2, 2009
455
6
RI
Update late.

It was the carrier all along

They vehemently denied it was on their end until they were shown my wife’s good SIM card did work in my phone and mine wouldn’t work in hers.

Very annoying situation, took about a month of no service to it fixed
 
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