Can't go onto App Store

[Cassia irwin]

Hey people I just want some help because I can't go onto the App Store.

It's not letting me see what needs updating or I can't download or search for anything. I can't log out either.

My date and time are correct on settings.

Also when I click onto iTunes & App Store on settings, settings freezes and it won't show me the page and I have to exit the app. I have tried to do this many times.

I have turned my ipad off and on again many times.

Because I cannot get any updates, many of my games and other apps are unable to work.

I have no idea how to fix this, please help!

 

[Rodster]

Your situation typically happens when someone else makes a purchase on the same device by using their separate account. If you rightfully purchased all those apps/games you'll need to contact Apple support.