Can't hard reset iphone 3G, password protected

bleepmybloop

macrumors newbie
Original poster
Jul 16, 2011
11
0
So I stupidly bought an iphone 3G from someone off of Craigslist when it wasn't charged, and when I got home I found it had a password. I tried calling the guy who sold it to me, but no answer.

I'm trying to perform a "hard reset" to clear the data and the password so I can use the thing, but for some reason I can't even turn the phone off all the way, only put it into sleep mode. No matter how long I hold the home/ sleep buttons together the screen will only go blank and the apple logo won't appear. I held the buttons for 3 entire minutes solid and got nothing. As soon as I let go after the screen goes blank, the password screen just pops back up again showing it never powered off all the way.

I've already had this thing for a couple weeks and I can tell that guy is not going to return my calls or give me my money back.

Won't someone please help me clear this password and reset it to factory settings?
 

Nermal

Moderator
Staff member
Dec 7, 2002
18,752
1,218
New Zealand
You should be able to get it into DFU mode and restore it that way. But if holding both buttons isn't rebooting it then I wonder whether one of them may be damaged :eek:
 

bleepmybloop

macrumors newbie
Original poster
Jul 16, 2011
11
0
And I can't get into DFU mode. When I plug the phone into my PC with itunes open, it says it can't access my phone because it is password protected. I have the feeling I can't get into DFU mode because of the password as well. I never get the "red slider" to appear.
 

Intell

macrumors P6
Jan 24, 2010
18,883
373
Inside
DFU mode will work regardless of a passcode on the iDevice. It usually takes a few tries before you get it working.
 

bleepmybloop

macrumors newbie
Original poster
Jul 16, 2011
11
0
DFU mode will work regardless of a passcode on the iDevice. It usually takes a few tries before you get it working.
Will you please give me specific step by step instructions?

The generic ones I keep finding online just aren't working. Must've tried holding both buttons about 20 times now. . .
 

QuarterSwede

macrumors G3
Oct 1, 2005
9,233
1,235
Colorado Springs, CO
I've put my iPhone3G and 4 into DFU mode dozens of times and these instructions always work.

  • Plug the iPhone in to your computer.
  • Turn the screen on then hold down the sleep button for 4 seconds and the slider will appear.
  • Once it's off hold down both the sleep button and home button for 10 seconds (the apple logo will appear and then disappear a few seconds later)
  • Once the Apple logo disappears count 2 seconds
  • Still hold home but release sleep for another 10 seconds.
  • If the screen is off and you don't see the Apple logo you're in DFU mode.
  • From there, restore.
 
Last edited:

bleepmybloop

macrumors newbie
Original poster
Jul 16, 2011
11
0
I can get the red slider to appear on my iPhone with a passcode. Not sure if running iOS 5 has anything to do with it though.

Plug the device in to your computer. Turn the screen on then hold down the sleep button for 4 seconds and the slider will appear. Once it's off hold down both the sleep button and home button for 10 seconds (the apple logo will appear and then disappear a few seconds later) then still hold home but release sleep for another 10 seconds. If the screen is off and you don't see the Apple logo you're in DFU mode. From there, restore.
Yeah, I'm not getting the red slider. It just goes directly into sleep mode.
 

Intell

macrumors P6
Jan 24, 2010
18,883
373
Inside
Yeah, I'm not getting the red slider. It just goes directly into sleep mode.
Have you tried entering the wrong password enough times that the iPhone tells you you have to reset it? This will force iTunes to restore it. Also, have you tried letting its battery die?
 

bleepmybloop

macrumors newbie
Original poster
Jul 16, 2011
11
0
Have you tried entering the wrong password enough times that the iPhone tells you you have to reset it? This will force iTunes to restore it. Also, have you tried letting its battery die?
If I enter the wrong password enough times it just freezes it and says I can't access it for a while.
 

bleepmybloop

macrumors newbie
Original poster
Jul 16, 2011
11
0
To power down an iPhone, only hold the sleep (top) button, not both. Don't you?


Sent from my iPad using Tapatalk
Yeah, I've tried the sleep button on its own and it will only go into sleep mode.

It currently says "Iphone is disable, try again in 15 minutes"
 

bleepmybloop

macrumors newbie
Original poster
Jul 16, 2011
11
0
The now says "iPhone is disabled - connect to iTunes." Instead of going to the password screen it just goes directly to the emergency call screen if you unlock the grey slider.

iTunes says "iTunes could not connect to the iPhone because it is locked with a passcode. You must enter your passcode on the iPhone before it can be used with iTunes."

I'm almost certain it's not the timing, I'd have to be nano-seconds off and I've tried about 100 times now, literally.
 

Intell

macrumors P6
Jan 24, 2010
18,883
373
Inside
The now says "iPhone is disabled - connect to iTunes." Instead of going to the password screen it just goes directly to the emergency call screen if you unlock the grey slider.

iTunes says "iTunes could not connect to the iPhone because it is password protected"

I'm almost certain it's not the timing, I'd have to be nano-seconds off and I've tried about 100 times now, literally.
What happens when you let the iPhone's battery die?
 

bleepmybloop

macrumors newbie
Original poster
Jul 16, 2011
11
0
What happens when you let the iPhone's battery die?
Then I can't turn it on unplugged, when I plug it in it just shows the empty battery image with a red sliver and won't let me do anything with it on the phone or on the computer, and when it has a little bit of juice it just goes back to the very same "iPhone is disabled" stuff.
 

awadeee

macrumors 68020
Jan 21, 2011
2,146
0
Canada
Maybe your sleep button is iffy. I've bought iPhones that have had dodgy sleep buttons before; try pressing really hard on it until you get the red slider.
 

bleepmybloop

macrumors newbie
Original poster
Jul 16, 2011
11
0
Maybe your sleep button is iffy. I've bought iPhones that have had dodgy sleep buttons before; try pressing really hard on it until you get the red slider.
I really don't think that's it. The sleep button is perfectly responsive, the only difference is that holding it for 10 seconds only puts it into sleep mode instead of bringing up the red slider. Nothing I try can get the red slider or an apple logo to appear!
 
Register on MacRumors! This sidebar will go away, and you'll see fewer ads.