Can't hear Caller and Caller can't hear me

Discussion in 'iPhone Tips, Help and Troubleshooting' started by Stubb063, Jun 5, 2012.

  1. Stubb063 macrumors newbie

    Joined:
    Jun 5, 2012
    #1
    I did a quick search and found some posts that were similar to my issue, but not exact. So, here goes:

    Currently, when I make or receive phone calls on my iPhone, I can connect to the caller on the other line, but I cannot hear him, and he cannot hear me. But the call is clearly connected. Switching to speakerphone does not change anything. I still can't hear anything from the other end. So I don't think it's a problem with the earpiece speaker. Also, if I play sound by doing pretty much anything else, such as using another app, or going through the ringtone options, the sound works perfectly fine. More perplexing still, I have some apps that use the microphone (such as Soundhound), and they all register sounds without issue. SoundHound was able to identify songs without problem.

    So, to summarize, all speakers and the microphone seem to work fine except when being used to make a phone call.


    A little more background:

    I recently dropped my iPhone onto some rather hard, concrete, tile. It landed flat as a pancake on the front screen and, predictably, shattered the screen. It was at this point when the issue described above began happening. So I assume something broke inside...I just need to know what so I can replace it. I replaced my screen without much issue, but still need to resolve this phone call thing.

    Also, I did have AppleCare and did take it to the Apple store. Unfortunately, however, they tell me that the version of AppleCare I have was sold before they started the offering the version that allows full hardware replacements. As such, they wanted to charge me $200 to fix the front screen, plus whatever it'd cost to fix the phone call problem....which is ludicrous. I am eligible to upgrade, but want to wait until the next version of the iPhone is available before I do that.

    So does anyone know what part could possibly need replaced to resolve this?
     
  2. blueroom macrumors 603

    blueroom

    Joined:
    Feb 15, 2009
    Location:
    Toronto, Canada
    #2
    Pay the $200 and resell it when the next iPhone is available.
     
  3. Stubb063 thread starter macrumors newbie

    Joined:
    Jun 5, 2012
    #3
    Or, I could fix it myself and sell it for a much higher profit when the new one comes out. There is no way I'm paying Apple that much money for something I can probably fix myself. I know the cost of the phones are subsidized with new contracts, so they don't *really* cost $200. But from my perspective, as the consumer who DID pay $200, there's just no way I'm paying more to fix the phone than I did to buy it. Not happening. Especially when I'm proficient enough with a screw driver to do the work myself.
     
  4. blueroom macrumors 603

    blueroom

    Joined:
    Feb 15, 2009
    Location:
    Toronto, Canada
    #4
    Unless you're a skilled technician your odds of fixing the problems you described are small. You'll also have to source and get the parts, this is even more time you're without your iPhone.
     
  5. Stubb063 thread starter macrumors newbie

    Joined:
    Jun 5, 2012
    #5
    I have a backup phone, so time without my current one isn't a problem (aside from the annoyance of using a slower model).

    I've also already stated that I successfully replaced the front screen by myself (which requires you to literally remove every single component from the phone).

    So if I'm able to remove and replace every single part of the phone, what reason would I have for not thinking I could replace whatever part is broken in this instance?

    I could potentially go onto eBay and buy the part I need for whatever it costs (almost assuredly well under $200) and easily replace it myself. Or I could do as you say and donate $200 to Apple for no apparent reason.

    Good advice.
     

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