Can't install 2.0.1 update. "unknown error" -19

Discussion in 'iPhone Tips, Help and Troubleshooting' started by BackFocus, Aug 5, 2008.

  1. BackFocus macrumors member

    Jul 12, 2008
    I can't install the new update, whenever I hit 'update" it comes up with an error message

    "iTunes could not sync to the iPhone because an unknown error occurred (-19)"

    funny its "unknown", yet they have a number for it :p

    any ideas? I've got the netshare app and I dont want to do a full restore :/
  2. roqstar macrumors newbie

    Aug 5, 2008
    me too :(

    unknown error -19.

    i too have netshare but only in my itunes - still hadn't sync'd it to my iphone...
  3. TheScavenger macrumors 6502


    Jul 14, 2007
    Kansas City, MO
  4. antel0pe macrumors newbie

    Jan 22, 2008
    Same issue, no NetShare here. Might to a full restore, but basically every OS update is a full restore on these devices I believe...
  5. davyreins macrumors 6502

    Jul 10, 2008
    Ann Arbor
    Same thing happened to me. I just ejected and unplugged my iphone and then plugged it back in. After that it worked...don't know why.
  6. gadgetdad macrumors 6502a


    Sep 10, 2007
    On my iPhone

    I bought netshare and then deleted all my apps. I figured I could just redownload it. Come to find out Apple removed it from the store. Then I checked my trash bin on my mac, and there it was as a IPA file. I just dragged it over to itunes and it loaded back up on my iphone.
  7. jhartstein macrumors newbie

    Jul 5, 2007
    2.0.2 now working

    I had the same issue trying to get the latest firmware on the iPhone. After unplugging it from my MacBook and trying to install it again it worked.
  8. kanakc macrumors newbie

    Aug 18, 2008
    Unknown Error (-19)

    I got the same error (-19) after I downloaded the 2.0.2 update. Eject, unplug, disable auto-backup and re-plug iPhone - it should work. Good luck.

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