I was finally able to get the update from iTunes, downloaded it and it went thru all the motions but when it got to updating the firmware, I got an unknown error (20) message and was not able to restore the firmware. It said I had to restore, which would erase everything on the iPhone. I tried that but it proceeded to download the 1.1.4 update. It then tried to install that and again it failed with the same error message. When I re-plug-in my iPhone to my mac, it says it found an iPhone in recovery mode. Plus my iPhone is showing me a graphic I've never seen of a usb wire pointing to the iTunes logo. I am stuck and unable to update or restore and now I have no phone to call Apple with. What do I do? Please help!