Can't install Amex app

[schmegs]

Okay, this is a weird one.

Background: When I transferred to an iPhone 17 from my 16, it restored most of my apps in the process. At some point, I was left with having to manually download some of the apps because the transfer didn't seem to work with all of them (I have a LOT of apps installed). The settings transferred, but some the apps didn't automatically download.

Everything worked except the American Express app, and I can not install that app at all. It shows up in the App Store with the redownload button, but it doesn't work any time I've tried installing it. I was hoping that the 26.1 update would fix something, but no luck.

Short of wiping & restoring the phone again (which isn't worth it for this one app), is there anything else I can try? I've tried using Configurator to install it, but that doesn't work either, and I don't see anything in iMazing that would fix this.

Thanks for any help 🙂

--Greg

 

[FreakinEurekan]

"Doesn't work" - doesn't tell us much.

What DOES happen?

 

[adrianlondon]

If it's on your phone (search for it by name), delete it. Same if the card is in your wallet. Then hard reboot and try again.

 

[BaggieBoy]

Using the Amex app on 26.1 with no problem.

 

[schmegs]

"Doesn't work" - doesn't tell us much.

What DOES happen?

When I press the re-download icon, the "installing spinner" spins for about a second, then stops. Multiple presses, long presses (for what that's worth), quick succession of presses, etc., doesn't change that behavior.

If it's on your phone (search for it by name), delete it. Same if the card is in your wallet. Then hard reboot and try again.

The app's not on my phone when I've searched (not hidden in the app center, either), but I just deleted my card and hard rebooted the phone to give that a try. Unfortunately, still the same problem. Thanks for the suggestion, though!

 

[adrianlondon]

That was my best guess. Gone. 😁

Another try ... search the app store for the app, just in case the version currently "purchased" in your account is an old one which has been re-released.

 

[schmegs]

That was my best guess. Gone. 😁

Another try ... search the app store for the app, just in case the version currently "purchased" in your account is an old one which has been re-released.

Thanks again. 🙂

If the app was essential, I'd go ahead and do an entire restore, but it's really not worth it right now. I'll just keep an eye out for some major app update, or maybe one of the iOS updates will clear the dead cache or entry that's confusing the phone...

 

[now i see it]

AMEX app is definitely not essential. I had an AMEX card for 15 years and always used the website on a computer browser. I didn't like using the iOS app.