Can't install Photoshop Elements 6

Discussion in 'Digital Photography' started by radstar, Apr 16, 2008.

  1. radstar macrumors newbie

    Joined:
    Apr 16, 2008
    Location:
    Germany
    #1
    Hey,
    I'm new to here. I signed up here because I couldn't find an answer to my problem on the www.
    I received my PSE Education version today and wanted to use my Serial to activate my Demo version. But it didnt accept it. Then i removed the Demo version and wanted to install PSE from the DVD. But it didnt work.
    It came up with the following error:
    "Critical errors were found in the setup-Incompatible payloads already installed. Please see the Setup log file for details."
    And there's the next problem, I can't find this log file.

    I hope you can help me,
    radstar

    (latest iMac version)
     

    Attached Files:

  2. jason999 macrumors member

    Joined:
    Apr 10, 2008
    #2
    Un install the demo and your education installation and delete any files that are left over from those folders where the program currently is.

    Close down Mac.

    Turn Mac back on and install it from the dvd.

    Likely to be a conflict with the demo version. Seen that happen to me when I tried a demo version and then bought Adobe photoshop. Had to remove the demo files and then re installed photoshop. Not looked back.

    Wipe down the data side of the disk. There may have been some dirt of the side or on the tray which can also effect installation.
     
  3. Artful Dodger macrumors 68020

    Artful Dodger

    Joined:
    May 28, 2004
    Location:
    In a false sense of reality...My Mind!
    #3
    Hello, If this still persists after you have everything uninstalled (trashed the folders from the install) from the previous attempts, try putting in another disc or a couple different ones with an application on it (don't install it though) to make sure the drive is working correct. Does your drive work fine as in burns well before this or not?
    I had this happen with my iMac (first two of them to be exact) as I went to perform a custom install the first hour I got it home and the drives were bad :( I couldn't get Studio 8 nor the Mac Restore Disc to work in the drive and got an error message as well.
    If it does it with other discs then you know it's the drive and if not it maybe a faulty disc or just an issue/conflict with leftover file info. Call Adobe if you need to and have them walk you through it if needed (that's something to consider).
    Good luck
     
  4. ChrisA macrumors G4

    Joined:
    Jan 5, 2006
    Location:
    Redondo Beach, California
    #4
    Yes un-install it. but use ther Adobe un-install program. Adobe software is really bad and "Windows like" in that is scatters files everywhere. Adobe's uninstaller knows where those files are.
     
  5. loouloou macrumors newbie

    Joined:
    Apr 16, 2008
    #5
    I ran into the EXACT same issue last night with trying to go from PSE 6.0 trial version to the full PSE 6.0 I purchased.

    I've been looking for an uninstaller as there is not one included with the PSE disc.

    Any suggestions?
     
  6. loouloou macrumors newbie

    Joined:
    Apr 16, 2008
    #6
  7. bking1000 macrumors 6502a

    Joined:
    Dec 29, 2007
    #7
    I've also been running the trial, and want to go full version. Can't I just buy a key code, and apply it to the version already installed??
     
  8. radstar thread starter macrumors newbie

    Joined:
    Apr 16, 2008
    Location:
    Germany
    #8
    It's working now! I've used the PSE uninstaller (demoversion) to remove the trial and then I could install the normal version.

    Thanks for your help!
     
  9. loouloou macrumors newbie

    Joined:
    Apr 16, 2008
    #9
    I did not have any success with the trial PSE 6 taking a serial number from a purchased PSE 6 case. I had to run the "clean" utility because the CD nor the trial version includes an uninstaller.
     
  10. Neuro macrumors regular

    Neuro

    Joined:
    Jun 15, 2003
    Location:
    London
    #10
    Adobe have removed the trial download for PSE6, so I can't download it to uninstall it.

    Argghh.
     
  11. Neuro macrumors regular

    Neuro

    Joined:
    Jun 15, 2003
    Location:
    London
    #11
    I just realised there's an Adobe unistaller in:
    Utilities > Adobe Installers > Adobe Photoshop Elements 6

    But it doesn't work. It just gives an error about incorrect payloads.

    Mmmm, slick.
     
  12. AlaskaMoose macrumors 65816

    Joined:
    Apr 26, 2008
    Location:
    Alaska
    #12
    Well, if everything fails, you can give AppZapper a try, but make sure that you know exactly what apps to remove. Warning: Read the instructions carefully.
    http://www.macworld.com/article/51353/2006/06/appzapper.html

    I have used the trial version with great results, but since AppZapper only costs a little cash and works so well, it's worth every penny.
     
  13. Neuro macrumors regular

    Neuro

    Joined:
    Jun 15, 2003
    Location:
    London
    #13
    Thanks, that was the only thing that worked. Had to manually delete a couple of folders after too.
     
  14. reddobes macrumors newbie

    Joined:
    Mar 21, 2009
    #14
    I had the same problem - had downloaded the free trial of PSE and then bought the DVD. Key code wouldn't work and I made the mistake of dragging stuff to the trash, so could not "uninstall" it or install the new DVD.

    I downloaded the CS3 cleaner script and used the LEVEL 1 clean up which does not remove Adobe Reader. Then restarted the computer and was able to install PSE 6 from the DVD.

    Thanks so much for posting this! :)
     

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