cant install snow leopard

Discussion in 'Mac Basics and Help' started by numlock, Jan 25, 2011.

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  1. numlock, Jan 25, 2011

    numlock macrumors 68000

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    #1
    Hi

    I bought the latest version (2.4ghz) mac mini last september and just used the os that was pre installed. Now however i want to do a fresh install on the computer and whenever I try to boot of the dvd I get a kernel panic.

    any idea on what the problem might be?
     
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  2. snberk103, Jan 25, 2011

    snberk103 macrumors 603

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    #2
    How are you booting off the CD?

    Have you started the Install off the CD, while the Mini is running, and then partway through the process get the kernel panic.? ... OR ...

    Is the 1st step in your process to restart the Mini from the CD?

    Are you sure this is the CD that came with the Mini?

    If you bought it September 2010 (not September 2009) then you are covered by the Apple Warranty, and if you are sure you are using the correct CDs, and are installing in the correct way - then you can call Apple Care and tell them you have problem. Or take it to the Apple Store.
     
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  3. Tomorrow, Jan 25, 2011

    Tomorrow macrumors 604

    Tomorrow

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    #3
    The latest Mini already has Snow Leopard on it, no? Why the fresh install on a 5-month-old machine? :confused:
     
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  4. numlock, Jan 25, 2011

    numlock thread starter macrumors 68000

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    #4
    It does but I got the 2.6 ghz and wanted to give this one to my mother.


    I booted of the dvd and got the kernel panic. Its a regular snow leopard disc that was purchased from apple. I cant find the one that came with this mini.

    I know its under warranty but I just thought it could perhaps be something more simple.
     
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  5. snberk103, Jan 25, 2011

    snberk103 macrumors 603

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    #5
    Sorry - can't help, except to repeat my earlier advice. Call Apple Care. Or visit an Apple Store. Good Luck.
     
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  6. Duff-Man, Jan 25, 2011

    Duff-Man macrumors 68030

    Duff-Man

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    #6
    Duff-Man says....ahhh....your problem is probably that the version of the retail 10.6 disc is older than the hardware - you can't (easily anyway) use a disc that has an OS older than what the hardware shipped with....ie: if the retail disc is 10.6.0 and the Mini shipped with 10.6.2 then you need at least 10.6.2 on the disc.....oh yeah!
     
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  7. agentphish, Jan 25, 2011

    agentphish macrumors 65816

    agentphish

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    #7
    Duff Man is correct. You're using a disc that is too old for the computer because it shipped with newer hardware/software than whats on that disc. you can contact applecare to get replacements or visit an apple store and they should be able to erase & install the machine at no charge usually.

    They've done it for me in the past.
     
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