Can't login to Facetime. Help!

Discussion in 'iPod touch' started by Hepnotic, Sep 9, 2010.

  1. Hepnotic macrumors newbie

    Joined:
    Sep 8, 2010
    #1
    Whenever I try to login to facetime, it rejects my login.

    I've confirmed my email.

    I am absolutely positive I am entering in the correct username and password.

    I can login to the app store and do everything else just fine.

    I want to contact Apple support, but I don't want to waste my 1 free issue thing.

    And on the apple site, it says chat and email support is only for itunes/mobileme issues.
     
  2. skiltrip macrumors 68030

    Joined:
    May 6, 2010
    Location:
    New York
    #2
    What is this 1 free issue thing you speak of?

    Are you thinking about the 1 incident per call thing? All this means is you can't call with a laundry list of problems, you need to limit it to one issue/question. You can call again at another time. You're under warranty!
     
  3. Hepnotic thread starter macrumors newbie

    Joined:
    Sep 8, 2010
    #3
    Oh okay, I was under the impression that they will help you resolve 1 issue for free once, and that's it.
     
  4. skiltrip macrumors 68030

    Joined:
    May 6, 2010
    Location:
    New York
    #4
    No way. That would be pretty crappy on their part. No, you can call as much as you need during the 90 days phone support you have. Just one issue/incident per call. I guess this rule keeps lines open for people to have their calls answered quickly, which Apple is VERY good at doing.
     
  5. Hepnotic thread starter macrumors newbie

    Joined:
    Sep 8, 2010
    #5
    okay well i fixed it on my own. changed my apple ID and password, and made my apple id my email address. i rebooted the iPod, used the new login, and now i can login to facetime.
     

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