Can't login to my iCloud account....

Discussion in 'Apple Music, Apple Pay, iCloud, Apple Services' started by ToddJ, Sep 10, 2011.

  1. ToddJ macrumors 6502

    Joined:
    May 23, 2008
    #1
    I have been using iCloud to for a few weeks now with no problems. However, out of nowhere yesterday it prompted me to verify my email address. I had it send me an email to verify it, but i never receive the email. Then i tried to login via iCloud.com and then it came up with an error message (i should of done a screenshot of it, since it is doing a different thing now.) Now when i try to login at iCloud.com, it says "Check your email at undefined for instructions on how to verify your account." Is anyone else having problems logging in?
     
  2. thunderbunny macrumors 6502a

    thunderbunny

    Joined:
    Jul 15, 2010
    Location:
    Cheshire, UK
    #2
    Me. As per my earlier thread. Curiously I'vejust looked at my iPod touch which was set up with my old MobileMe account settings and that seems to be receiving my emails.....
     
  3. warwithwords, Sep 10, 2011
    Last edited: Sep 10, 2011

    warwithwords macrumors newbie

    Joined:
    May 3, 2010
    Location:
    Cleveland Heights, OH
    #3
    Me too. This thread is the only place on the internet that references that error message. It's affecting all iCloud services, including WebDAV for iCal, PhotoStream, email, contacts, etc.

    My iCloud account is also xxxx@me.com, but I'm not getting those emails either.
     
  4. Shadylane315 macrumors regular

    Joined:
    Sep 7, 2006
    #4
    Anybody find a fix for this yet? I just installed the iCloud beta 3 for Lion 10.7.1 and all of a sudden everything went down and i'm getting the above error
     
  5. Defender2010 macrumors 68030

    Defender2010

    Joined:
    Jun 6, 2010
    Location:
    England
  6. Steeley macrumors regular

    Steeley

    Joined:
    Sep 10, 2011
    #6
    Go to appleid.apple.com and change your primary email address to something else. It doesn't matter if the primary email address doesn't match your @me.com address, iCloud will still work by using your @me.com address.

    If you can't delete it from that site, try logging in via iTunes and editing your account address that way.
     
  7. Defender2010 macrumors 68030

    Defender2010

    Joined:
    Jun 6, 2010
    Location:
    England
    #7

    I logged into iTunes using my @me.com (icloud) address....
    but where in itunes can i change the email address? It's not in account settings...

    ----------

    actually, it will not let me edit the email address associated with itunes. It says "this is your apple id " to the right of it, but it cannot be edited
     
  8. Steeley macrumors regular

    Steeley

    Joined:
    Sep 10, 2011
    #8
    In that case go to to appleid.apple.com and change it there.
     
  9. Defender2010 macrumors 68030

    Defender2010

    Joined:
    Jun 6, 2010
    Location:
    England
    #9
    There is some kind of problem with the AppleID site. When I log in, none of the email addresses can be edited or deleted....been like this since yesterday. Very frustrating!
     
  10. vcantrell macrumors member

    vcantrell

    Joined:
    Jun 11, 2011
    Location:
    Chattanooga, TN
    #10
    works...

    I can confirm that this works. I went and logged into the appleid.apple.com site and edited my primary email to a gmail address, and then verified it, then went to log into icloud and it logged in, then I was able to go back to the appleID site, change it back to my @me.com address, and I then received the verification email at my @me.com address (since I was already logged in) as I was supposed to. Now functioning as expected :)
     
  11. youngsunnz macrumors regular

    Joined:
    Dec 21, 2008
    #11
    Post above...I tried to do the same step as you and tried changing my primary address to a gmail address but no luck i press save and it says save successfully but it doesn't update to the new email it still says afkhakfh@me.com instead of the other gmail account i entered as you suggested. Any way to work around this?
     
  12. vansouza, Sep 12, 2011
    Last edited: Sep 12, 2011

    vansouza macrumors 68000

    vansouza

    Joined:
    Mar 28, 2006
    Location:
    West Plains, MO USA Earth
    #12
    My iPhone started getting iCloud email and my iMac stopped... got the same message to send for an email PW reset and then no email and no entry into iCloud... I press the send to Apple button each time... guess we just have to wait...:(:apple:

    mean while later that day... I attempted the above suggestions at applied and iCloud will not open... I just hope it continues to function on my iPhone
     
  13. warwithwords macrumors newbie

    Joined:
    May 3, 2010
    Location:
    Cleveland Heights, OH
    #13
    This method works for me on iCloud.com, most recent iOS beta and Lion and restores all iCloud services. Weird that this is what it took, but good find.

    Just as a note, you should log into some iCloud service after changing the primary email (e.g. iCloud.com) before then going back and changing primary to @me.com.
     
  14. johnsmclean, Sep 12, 2011
    Last edited: Sep 12, 2011

    johnsmclean macrumors member

    Joined:
    Jul 10, 2008
    #14
    Same/similar problem. Have tried to amend my primary email address to one other than my Me address but to no avail.

    Asking me to verify my iCloud account xxxxx@me.com. And then emails a link to verify to xxxxx@me.com. Which I can't open !

    Error message is"
    The iCloud IMAP server “p99-imap.mail.me.com” rejected the password for user “yyyyyyyyyyyy”

    Enter your password again or cancel."
     
  15. Defender2010 macrumors 68030

    Defender2010

    Joined:
    Jun 6, 2010
    Location:
    England
    #15
    when i try to edit the email address (may it be Primary or Alternative) the site will not allow any change...do u notice an issue with the site itself?? (Apple ID management) ;(
     
  16. tarnfeld, Sep 12, 2011
    Last edited: Sep 12, 2011

    tarnfeld macrumors newbie

    Joined:
    Dec 29, 2008
    Location:
    Portsmouth, UK
    #16
    I have exactly the same problem, and I cant change the primary email because hitting the "save" button just does nothing and verification emails are being sent to my mobile me (icloud) account which of course I cant access...
     
  17. IAmTheCrack macrumors member

    Joined:
    Mar 25, 2009
    #17

    THIS. Nothing I do seems to correct this problem. Huge issue for me. Does this seem to be a temporary glitch in their system or a larger problem?
     
  18. tasandkrs macrumors member

    Joined:
    Feb 24, 2008
    Location:
    Cleveland, Ohio
    #18
    When I try to change my primary email back to my xxx@me.com it tells me I can't verify because it's already verified to another apple id.
     
  19. harryjarman macrumors newbie

    Joined:
    May 29, 2008
    #19

    Same problem. I'm having to leave it on my secondary email for now.. which is my Uni one...
     
  20. tasandkrs macrumors member

    Joined:
    Feb 24, 2008
    Location:
    Cleveland, Ohio
    #20
    I also can't login to FaceTime or iMessages either. I get the same message.
     
  21. t11chb macrumors member

    Joined:
    Feb 17, 2008
    #21
    Solved

    Goto: https://appleid.apple.com

    I had to re-enter my email address to make it verified.
    I can now get into iCloud
     
  22. johnsmclean macrumors member

    Joined:
    Jul 10, 2008
    #22
    Won't allow me to change my registered email address. Strange.
     
  23. Defender2010 macrumors 68030

    Defender2010

    Joined:
    Jun 6, 2010
    Location:
    England
    #23
    Do u think this is an issue on Apples end? I too cannot change my emails at all regarding my Apple ID. :( NOt sure what do to.......both primary and alternate emails are not changing on the site (myappleid)
    My itunes account has my @me.com email as its alternate email...but this cannot be altered or deleted no matter how much i try.

    In my MobileMe/iCloud account my primary email is @me.com but it says not verified, and if i try to, it says it is in use with another AppleID. (ie,,my iTunes one) but it cannot be changed to free it up to verify as primary email for @me.com.......so confusing, but I guess its something Apple is doing as these emails cannot be changed right now. Using Outlook with MobileMe server settings until this is fixed/solved.
     
  24. Defender2010 macrumors 68030

    Defender2010

    Joined:
    Jun 6, 2010
    Location:
    England
  25. bloutrein macrumors regular

    bloutrein

    Joined:
    Sep 6, 2011
    Location:
    Durban
    #25
    Any ideas when the iCloud would be available in South Africa? I certainly cannot log in from here....
     

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