iPhone 11 Can’t manage Apple Subscriptions after iPhone 11 Upgrade?

[Agent OrangeZ]

I am having an odd issue. After upgrading to iPhone 11, when I go to Settings>iCloud>Subscriptions

It says I have no subscriptions. I do have 2 monthly AppleCare+ subs and Apple Music. I want to cancel the AppleCare on my old iPhone before I get charged for it tomorrow.

 

[CMoore515]

Go into App Store>Click your face>Subscriptions.

 

[Agent OrangeZ]

Go into App Store>Click your face>Subscriptions.

Same result

 

[CMoore515]

Same result

A bit obvious, but, have you rebooted?

 

[eagleglen]

Log onto your account from a computer using this link. You should be able to manage all your subscriptions from there.

Apple ID

Your Apple ID is the account you use for all Apple services

appleid.apple.com

 

[Agent OrangeZ]

A bit obvious, but, have you rebooted?

Hell... I reset the phone... tried even "Setup as new" instead of restoring iCloud backup. I tried this on my old XR (before I traded in to T-Mobile) and on my new 11. No matter what iOS device I try, it says that. I finally called Apple and had a rep cancel the AppleCare. But they did nothing to remedy my inability to see my subscriptions on my devices.

 

[Agent OrangeZ]

Log onto your account from a computer using this link. You should be able to manage all your subscriptions from there.

Apple ID

Your Apple ID is the account you use for all Apple services

appleid.apple.com

After logging in (even though I have been there before), there are no settings or area that allows for changes to paid subscriptions. (Apple Music, AppleCare+, other apple services...)

 

[macduke]

Do you use two different Apple IDs, one for iCloud and one for App Store/iTunes? If so that could be the issue and not everything is logged in.

 

[Agent OrangeZ]

Do you use two different Apple IDs, one for iCloud and one for App Store/iTunes? If so that could be the issue and not everything is logged in.

Nope. Have only had one. And the only thing that has changed is activating an iPhone 11

 

[kycophpd]

Try going to the App Store and download a new free app. It MAY require you to accept the new terms and enter the the security code of your credit card again. This appears to activate/reactivate your device on Apple’s side for the App Store. Then go back and check your subscriptions. This worked for me last year but may not work for you.

 

[Schnaky]

Same here. Nothing worked. iPhone 11 Pro and MacBook Pro.

 

[Schnaky]

The problem is still persisting after the iOS13.1 update. Still can’t manage my subscriptions, I can’t even SEE what I have subscribed to! Not on iPad, iPhone, MacBook.. not in the settings, not in iTunes.. nowhere. Technical support says that it‘s a known problem and that they are investigating... Hoping for some good news soon!

 

[Schnaky]

Today: Subscriptions are showing up again! It works like magic! ;-)